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July 2024 by Sarmila Shrestha
Lisa was extremely helpful, friendly and kind. She definitely deserves 5 star!
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July 2024 by WILLIAM WILSON
Late getting my blood work done but results back in time for my appointment the next day! Awesom speed.
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June 2024 by KIMBERLY
Very kind, helpful and answered all my questions. The best part, I didn't feel the needle going into my arm. What a great tech you have working for you!
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June 2024 by Emily Mitchell
The staff were very friendly and the wait wasn't too long. I would HIGHLY recommend making an appointment beforehand. I got turned away the first time I went as a walk in, but I was in and out with my appointment the next day. The woman was very quick and did the blood draw well. I normally bruise really bad but the way she did it, I barely felt it.
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June 2024 by Douglas Kings
Quest claimed the Doctors office did not send over the blood draw order. I called my Doctors office and they said they did send it over.
Fortunately, they were able to send it over again and I was able to do the blood draw but it cost an hour of my time.
Staff was very friendly and professional. They told me it could have been an issue with the Doctors office software or Quests software. I asked the staff if there was any way I could check to make sure they received the Blood Draw Order prior to my visit. They said that was not possible.
This is the second time this has happened to me.
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June 2024 by Kimberly McRoberts
I visit the Coppell location twice, and my sample was compromised. Each visit I received a call or message stating that my specimen was hemolytic. As I sat and watched the tech draw my blood at the second visit I could tell it would not be a viable sample. Sure enough I was told that my second sample could not be processed, and was further made to feel as if it was my fault because I was dehydrated. I have been in the medical field for over twenty years, and I know enough to be well hydrated before a blood draw. The samples were compromised because of a bad draw, the first time I had my blood drawn I can see the needle was not the correct size and during the second visit it was just an overall bad draw. I am looking into going elsewhere to have my labs drawn.
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June 2024 by Aditi Kharel
Starting with the positive, I had scheduled an appointment, so I didn’t have to wait, and the process was quick. For someone who is super scared of needles and often has a hard time finding veins, it was better than my previous experiences.
However, the Phlebotomist "MARGIE" lacked knowledge of customer service. Her behavior was not up to standard. She responded rudely, showed attitude, and did not communicate well . I hope she feels better and shows more compassion towards her job, as it might help her as well to have a more positive day
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May 2024 by Ram Sankarasubramanian
Nothing at this time
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May 2024 by Eric Sung
Prices are better than other labs. Hopefully can be even better.
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April 2024 by Greg Allman
The Phlebotomist was excellent. Painless stick and friendly.
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April 2024 by Kurt Knox
Dr. Saima ALI. Has been a awesome family doctor. Since the time. I've been to this medical clinic.
I highly recommend her; to all new patients.
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March 2024 by Patience Kpingbah
My visit was great everybody I talk to was very nice to me, and every questions I ask them answer and explain for me to understand.
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March 2024 by Marco
This is one of the better locations, great employees and wait time minimal.
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March 2024 by Traci Gonzales
Convenient, good communication and on time with friendly service.
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March 2024 by Sharon Robinson
Person took me instantly as a walk-in :) Very welcoming, friendly, professional, personable, compassionate, listened, efficient, organized, respectful, caring, trustworthy, nonjudgmental, empowering, quick w/stick, not rushed, decreased my anxiety, calming, described procedure, understanding & performed high standards of care!! Great representative for Quest! Deserves a award for Top Service to Customers as I would love to come come back to her :) :) :)
