-
February 2024 by Bruce Stringfellow
Been to this parts store a number of times where the guys behind the counter are always very helpful and parts are always in stock.
-
January 2024 by H B
I loved the customer service and help received
-
October 2023 by Scott
Great place to get all your car needs. If they don't have it in stock (due to the strikes) they will make sure to find it for you. Excellent customer care.
-
October 2023 by Billy Reeves
Love this store. Dennis and his crew are knowledgeable, friendly, and helpful.
-
October 2023 by Jonah K
Mr. Russ was a HUGE help to me!!! He found the exact part I needed and now my car is gonna be happy again!!! Thank you!!!
-
August 2023 by David
If you need a hard to find part, this is the place. I come here when the competition don't have what I need.
-
May 2023 by Pandy Candy
Rushed all the way out here for parts and they were closed BEFORE closing hour!!!! Really irks me!!
-
April 2023 by Angela Nicole Miller
This event happened during the last freeze. I had broken my windshield wipers because I let me neighbor borrow my ice scraper that day and thought, "Oh, I'll just use my wipers to get the remaining ice off, no problem." Well, one of my wipers went flying on the interstate. I was scheduled down the street for a job and couldn't get to NAPA in time. I called ahead to make sure they had the size wipers I needed and Larry said he would have them waiting for me when I got done. Sure enough, I pulled in and Larry so kindly had them ready and out of the box, installed them for me and I went home safely into the slushy splashy ice world. Wish I lived closer to that kind of customer service and kindness.
-
March 2023 by CamoCam
Had the absolute pleasure of meeting Larry the Assistant Manager at this location. Give this guy his own store, or make him the lead trainer. Textbook example of customer service and going above and beyond for all those he comes across. Had a leaking heater core and was 2.5 hours from home. He told me about saving 20% on the part that day, but I didn’t have my tools or the time for the repair. I got some leak stop liquid and topped off the tank with my water jug. While I was waiting for the radiator to cool, Larry came by and checked on me to see how bad it was leaking as he saw I had my entire family (3 kids, wife and nana) with me. He offered to top off my water jug for the ride home just in case and brought my kids each a Napa hat to change the negative car issue into a positive memory. If I lived closer I’d shop here for everyone of my needs, I wouldn’t even care about price. We made it home just fine btw, thank you Larry!
-
February 2023 by Abril Vieyra
Larry is such an amazing person, he went out of his way to help us find what we needed and get us back on the road.
-
January 2023 by BR00KE _Amonalisa
This place is also connected to the warehouse that's connected to the customer service call center so it's a store as well but it's all separated but you can get through to each department that you need to go to from different doors and different sides of the small Warehouse. I happen to work in the warehouse part so I am one of the few that are handpicking the parts that are ordered by our wonderful customers.
-
January 2023 by Queen Z Palace
NAPA Coppell - The manager Larry is a shining example of what great customer service should be and how companies build a loyal, returning customer base. He was kind, knowledgeable, and patient as he assisted with my various inquiries. It's nice to feel welcome in an auto store where I'm far from the expert, but I'm comfortable in the trusted hands of NAPA.
-
January 2023 by Aggeo Maldonado
Very Organized and Clean ,Larry was very nice and helpful definitely went the Extra Mile!
-
December 2022 by Courtney Cheek
Very helpful staff and great selection for our vehicles.
-
November 2022 by mad art
They always have everything you need with very professional and knowledgeable staff