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December 2023 by Lloyd Bennett
Out team from Mr. Cooper included Lynn Cox and Andrea Prado. The process went very smooth thanks to their guidance. The whole process from start to closing took 25 days. I think Andrea did an exceptional job of keeping us informed and moving along. I had a positive impression of Mr. Cooper prior to the refinance and after the refinance I have a better impression. Thank you to all who worked in the background to make this happen.
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December 2023 by Loralee O'Neal
The entire loan process was easy and smooth. Ashleigh and Jorge were great at answering any questions, extremely responsive, and went out of their way to ensure the process was going smoothly. We would highly recommend working with Mr. Cooper loans to anyone! Very efficient and frustration-free process!
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December 2023 by Melissa R
Zero stars. I couldn't be more frustrated with "Mr. Cooper! " They service 2 mortgages of mine (not my choice, but they bought them from my previous lenders). I have an insurance claim and have received three separate checks for damages that all needed Mr. Cooper endorsement for loan #1. The second check I sent in was somehow attached to loan #2 and they can't get it changed over to the correct account to send my insurance check back to me. It's been almost two months. The work was completed long ago and I had to pay the contractor out of pocket to cover the check. I've talked and messaged endlessly to reps and higher ups and still have no answers as to when they will get this mess straightened out even though they know they messed up and it's clear how they messed up. I've been told a few times that it's been resolved and it will take up to seven more days to process then when I check up on it again I'm told it was denied. Uhhh what???? I'm absolutely sick of dealing with Mr. Cooper.
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December 2023 by Mark Warner
I am absolutely thrilled with the exceptional service provided by both TJ and Jonathan. From the initial call to having funds deposited into my account, the entire process took just 13 days. I couldn't ask for more!TJ and Jonathan demonstrated outstanding knowledge, friendliness, and helpfulness throughout. They prioritized my best interests, ensuring I had a comprehensive understanding of the process and available options. Their exceptional service has secured my loyalty as a lifelong Mr. Cooper customer.
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December 2023 by Jane Butler
I have purchased two homes serviced by Mr. Cooper Home Loans and I have been very satisfied with the process. The loan officers and processors are quick, knowledgeable, and helpful at every step of the process. They answered my questions and we were in constant contact. The process was quick, easy, and smooth.
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December 2023 by Marlon Santos
I had an excellent experience working with Adam Baldwin and Edgar Garcia. They helped me tremendously throughout the whole process with professionalism and dedication. My experience was so much easier than with other lenders in the past. I highly recommend Mr. Cooper Home Loans.
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December 2023 by Donald Forcinito
The entire process was handled professionally by both Andrew and Jeremy. Our phone calls and emails were always responded to in a prompt manner. Each step was clearly explained, and the loan tracker on the Mr. Cooper site was extremely helpful in letting us know exactly where in the process we stood along the way. Thank you!
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December 2023 by William Kauble
From start to Finish with Justin Ralstan and D’Juana Haynes - we found them both to be professional and patient with our frustrations through the gathering of needed documents in a timely manner which was a great challenge for us - they both answered our questions and put up with our frustrations and kept a very professional and encouraging attitude.When and if we need to refinance or purchase another new home in the future we will most definitely choose Mr Cooper and this team to work with! Thank you for an outstanding job in the start and processing of our new home loan and look forward to working with you again when needed!
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December 2023 by R H
Mr Cooper ,Has provided us. With financing for our home off and on for the past few years. They make financing and refinancing a very easy and seamless experience. We are fortunate to have an organization that works that well to provide help when needed.
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December 2023 by Mark C
If I could give Mr. Cooper a zero I would. They started servicing my loan after it was transferred to them. They could not locate my account when I called to arrange my payment. After a few weeks when my payment was past due, which I never make a late payment, I was able finally get my online account set up and get two payments made to catch back up.They then sent a request for insurance via email which my agency provided. Meanwhile they sent a nasty snail mail letter threating to buy insurance on the house because we had not provided it. Two days later they provided a letter thanking us for providing it but saying we still had a one week lapse in coverage and were going to charge me.I called to get the situation resolved and I have never experienced a worse automated phone hell then Mr. Cooper provided. It took over an hour to get the situation resolved after spending a good portion of it arguing with a robot that I wanted to talk to a human being.I would never willingly do business with this company.Update: I called the number posted in their response and there was no phone tree, but I was on hold for over 15 minutes.
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December 2023 by Leslie Corcoran
The whole loan process experience was absolutely awesome! Kien and Manny both communicated with us constantly, and there was never any question as to where we were in the process. They were both extremely good about setting expectations and answering any questions we had. As a real estate agent, and not just a customer, I was impressed by their professionalism while maintaining a personal touch throughout the process. I highly recommend Mr. Cooper, Kien Giang and Manny Mungia for anyone's mortgage needs!
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December 2023 by Sean Markey
Mr. Cooper has always been good to us over the past 11 years! We have always had quick access to customer service and various loan items. Happy customers here and looking forward to the rest of the time of paying our mortgage off.
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December 2023 by Rick Hill
Paul Swain & Deborah Angel were amazing as my mortgage agent & loan processor. I couldn’t have asked for better assistance. They were very diligent and always explained everything. As a first time home buyer I felt comfortable and understood the entire process. They even encouraged me to reach out if I have any questions even after closing on my new home.
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December 2023 by Kerry Schwab
Bought my mortgage, never told me...Wells Fargo let me know. Looked up my new loan number on their site. Made a payment, they returned/rejected it. Their phone systems doesn't allow new customers to talk to a person. Neither does their website live chat. Mortgage payment is due today. No way to pay, nobody to talk to. Is this a real company?- Mortgage is due today- I am your customer today- You won't accept payment todayThat's pretty simple to understand, and it is not okay.
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December 2023 by George K. O.
The reason why I went to M r cooper was based on my past experiences . The whole process is very transparent and the loan processors are very professional . NO hidden tactics. My new Mortgage is again a testimony to that . The originator Joseph Steven was very detailed on every step and Processor Michael Lee was very methodical to get the mortgage done in time .
