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December 2023 by Matthew B.
I came into the shop with nails in my tire. They then had told me that I had to replace the entire tire. They didn't have my tire in stock so they tried to sell me a tire that was different from mine. Why would you ever wanna do that? The service felt like I was trying to be sold something the whole time. I was in disbelief because the tire only has 10,000 miles on it. So I took it to discount tire in Lewisville and they were able to repair my tire for me and for free! Mind you they charge $25 here so I would say it is not worth it.
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December 2023 by Ratna Kumar Venigandla
This place boasts of genuinely dedicated customer service staff and excellent technicians who provide timely car solutions and maintenance repairs. They did an excellent job replacing 4 tires swiftly and at a fantastic price!
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November 2023 by Queen Bailey
Let me say this...My 1st impression of Just Tire is horrible! I would NEVER come back to this location again!!! The only reason why I came here was bc of Kinto Car Rental.I initially walked in at 11:24 this morning and there was a gentleman being assisted by an employee name Regie at the front counter.There was a man in the office, he was NOT on the phone, but he was LOOKING busy. He never turned his rubber neck around, nor did he get up walking to said, "Hi, we'll be with you shortly."Another guy walks in from the service/technician bay, he said NOTHING. He said they don't want him speaking to anyone in the lobby. That alone is ridiculous! If you are going to be a follower, make sure you are following under some good leadership!It is now 3 employees to 2 customers. No one says nothing!!!!After I address the horrible customer service they had, then the so called heavy weight manager said let him do his job....okay do your job, but one thing, YOUR STORE CUSTOMER SERVICE IS HORRIBLE and word of mouth will make or break any company.At least greet people when they walk in your place of business.It was lunch time and I don't care what time it is, people come in to a tire shop for 1 reason and it's not for lunch. I needed to get back to work!The only reason why I came to this location was because I rented a car through Kinto and I need my tire plugged. I will not recommend JustTire and I will never go back!Kinto is good but definitely not Just Tire! Leadership is horrible. Chris Adams is the manager name.
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November 2023 by vijay krishna
They literally made me wait for 1.5hr for conducting a vehicle State Inspection for my car. They didn't even inform me upfront it would take time.Save your time and money by choosing a store where they respect and value their customers' time and money.
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November 2023 by Daniel D.
Honest and reliable. Worth the drive for service. My go to center for all things tires.
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October 2023 by Lynn L.
I brought the broken tire in. The manager, Chris, was very polite. I explained that 2 months ago was my first time at just tires. In August, I purchased 2 brand new Goodyear eagle tires for our sedan $540. Today in October, I was on my way to drop off my child at school on old Denton and Frankford. The tire fell apart. The top of the tire separated from the hubcap side of the tire. Thankfully we did not have an accident and no one was hurt. Chris, the manager, saw the broken tire. He called Goodyear for replacement authorization. I only had to pay $30 for installation. I do recommend this business ; it is customer service oriented!
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October 2023 by M D
Save yourself future frustration and do not go here. In a period of a year, I took 3 vehicles there for tires, mainly for convenience because the shops is close to our home. One one vehicle, a luxury SUV, they replaced the tires and we had a shaking steering wheel. They could not figure it out. After Just Tires's several unsuccessful attempts to stop the shaking, I took it to Discount Tire and they said that two of the tires were 4 years old and two were new, so the rubber in the tires was softer in two tires and harder in two. Anyway Discount Tire did a bit of magic and took care of the shake, first try. Discount also told me that the manufacturer recommends not using tires after 6 years from the manufacture date, so I only have 2 years to use these tires!!! On the second vehicle, also an SUV, they installed directional tires. When I had them rotate the tires, they did not pay attention to the tire direction and installed them backwards. I didn't notice until I had some shaking on a long trip. Stopped in @ Costco in Albuquerque and Costco noticed that the tires treads were running backwards. Costco rebalance the tires and fixed the problem. On the third vehicle, well everything is OK with that one. Anyway, don't go here. They do not know (and don't really care about) what they are doing!
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September 2023 by Goss
I went to get my tires changed at this shop and ever since then my car has been feeling funny. I've had this car for years, and it's never felt this way before. I suspect that they changed out car parts while they were working on it. If this is how they operate, these people are truly despicable. I've heard news stories in the past about how mechanics used to do this, but this shop is actually doing these things today. Truly despicable and almost beyond belief.
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September 2023 by Ramon Antonio De Juan Bennett
Used to work there. Great staff. The manager Chris Adams is amazing!
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September 2023 by Chito G
I took my car in to this shop and had car parts stolen from my car. It sounds like the most recent reviewer had the same thing happen to them. These people are participating in criminal activity and stealing car parts from customers. Do NOT support these thieving scumbags or trust them with your car.
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September 2023 by I think I am
Well, the manager was nice to have some small talk with me.I went in for tire rotation, which somehow caused shaking to my car if i drive above 55 now. I went in again and they recommended doing wheel balancing - which i paid again to get it done. Unfortunately the issue is not resolved. The problem was not their before visiting for rotation. It's been a while and I am just driving like that, since i am really short on time during work days - I will take it to a different shop to have it looked at.
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August 2023 by Blake N.
Terrible customer service. Chris Adams should not be the face of the company when a potential customer walks in. He has the inability to answer the simplest questions without a horrible attitude.
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August 2023 by Leo F
The people who work here are absolute scumbags. They steal car parts here. Do not trust these people with your vehicle.
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July 2023 by Gourav Goyal
Used to be great. Latest experience not so great. Have been going to this location for past 4 years. Had to replace a flat tire that could not be repaired. Purchased the tire online, scheduled an appointment and showed up. Technicians were clueless about online appointment and only started 15 minutes into the appointment and took 1.5 hrs to replace one tire. Never apologized or gave an update. When i told them that i need the $100 credit based on their promise and i was late for a meeting they were dismissive. Called and emailed customer service that provided the credit. More training is needed at this store. I wouldnt have cared for the credit if they had atleast informed me of the time its going to take and apologized for the delay. Want to give my business to Coppell stores but considering going to Discount tires in Grapevine given the experience.
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July 2023 by Fish F.
found a nail in tire after driving to Lewisville from Dallas. Costco and other competitors all had 3-4 hour wait. I drive up to this location Coppell. I was immediately greeted by a nice technician. He said nail should be easy to take out, $25 and about 30 minutes. 35 minutes later I was back on the road. Great job, by the time I left there were five additional customers so I was pretty lucky to get in and out so quick. These location was honest and did everything that was promised