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February 2024 by Naboha Gmail
This CVS pharmacy is amazing! My prescription would have cost me $104 at this pharmacy, and instead of just charging me that amount, they told me which pharmacy I should go to to get it cheaper. And they were correct - I got it for only $9. Such honest people! Thank you!
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January 2024 by fake f.
Everyone writing reviews about the wait time is 100% correct. Day one of my prescription saga had me in the drive through line. I believed 30 minutes was enough time to get through 2 cars in front of me but I was apparently mistaken. 25 minutes went by and no one had moved at all. It was like going through an incredibly painful Time Machine where I wasted 30 minutes of my life. Day two I was feeling hopeful, I got there at 1:15 maybe and grabbed toothpaste inside and went to the pharmacy counter, I was greeted with a long line of people that... shockingly ... barely moved. With one woman in front of me I was brimming with joy that I would finally leave the death trap that is this CVS when someone behind the counter looks at me and says "Ma'am it's 1:30 we are closed for lunch, we open back up at 2". I could have actually exploded in righteous fury then and there. I have an autoimmune disease and I have more medication than I would like, I am at this CVS all the time unfortunately and this is not the first incident. It is consistently a harrowing journey to get any kind of service and these last two days are the straw that broke the camels back. I am in incredible pain and need my pain medication and my business and prescription will be satisfied elsewhere.
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December 2023 by S R
WORST PHARMACY EVER!! I have yet to be able to get thru the drive thru. You wait and wait and wait and the line never moves! People that work there are rude.UPDATE: Still the worst EVER! Don't now why they call it a drive-thru when it takes as long as going in to get your meds. Also, went there at 4:30 and the drive thru was closed! And now you can't even call to talk with someone, you have to leave a message and then they never get back with you! The WORST!!
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October 2023 by Sriram K NALLANIDGAL
I am here 10/16/2023 for FLU vaccine(walkin)…pharmacy open till 8pm, board says “walkins are welcome “ …but pharmacists says it’s late :-) (of course I see they aren’t that much busy)
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August 2023 by Mob 9.
I got here at 129. They close at 130 for a meal break. I get that but my Rx was done already and it was free. This was not the regular pharmacist.. She was helping someone b4 be. Then turned to me and said I had to wait 30 mins. I have 2 kids home with covid and im a widow. No husband to help at home. I get they had to close to eat but I was here when I was supposed to be 129. Wouldn't have hurt them to give me my meds. I'm worried about being away from my kids at home with COVID. This review is for this new pharmacists. Not David. I love David. He's a great guy.
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August 2023 by Shawn Lee
This establishment being in a wonderful city like Coppell is a complete travisty. Expect to wait. And wait for an extremely long time. You won't feel patient or the depths of valuable customer service coming your way. You will age while you wait. And when it's your turn, EXPECT them to have a complication or most likely, a failure in your order. Drive through? No. You have better odds of walking to Mexico and back to get your meds before you'll get through this "drive through." And again, the order will be wrong. Got a student in town? Don't send them to CVS for anything. Walk in with a backpack and enjoy being "profiled" or instructed rudely to remove it and to leave your valuable stuff unattended. This place is a joke. The amount of pain we have because one of the two of us is forced to go here by insurance and we know that there's an upcoming prescription destroys the need for the actual prescription because this environment and management, and complete failure of customer service causes you additional ailments. We will drive further to a different CVS to avoid the abysmal nonsense that occurs here daily. Good riddance. Call them? Laugh maniacally. "For better customer service, we're taking on messages." Lord help us. There is no customer service. Your messages are not listened to. Calls are not returned. Nothing here is done in a timely manner, even though some things require to be timely. Fire everyone. Start over.
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August 2023 by Rao Kalvala
This store is a failure of CVS management at all levels including C-level. The staff doesn't understand the importance of prescribed medication of their loyal and long standing customers. Waited 4 days for a prescription medication, which they claimed they don't have it in stock. Even though I requested them to transfer to the neighboring CVS stores.The district manager turned deaf to the customer complaints.
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August 2023 by Shawn L.
Zero stars not available. This establishment being in a wonderful city like Coppell is a complete travisty. Expect to wait. And wait for an extremely long time. You won't feel patient or the depths of valuable customer service coming your way. You will age while you wait. And when it's your turn, EXPECT them to have a complication or most likely, a failure in your order. Drive through? No. You have better odds of walking to Mexico and back to get your meds before you'll get through this "drive through." And again, the order will be wrong. Got a student in town? Don't send them to CVS for anything. Walk in with a backpack and enjoy being "profiled" or instructed rudely to remove it and to leave your valuable stuff unattended. This place is a joke. The amount of pain we have because one of the two of us is forced to go here by insurance and we know that there's an upcoming prescription destroys the need for the actual prescription because this environment and management, and complete failure of customer service causes you additional ailments. We will drive further to a different CVS to avoid the abysmal nonsense that occurs here daily. Good riddance. Call them? Laugh maniacally. "For better customer service, we're taking on messages." Lord help us. There is no customer service. Your messages are not listened to. Calls are not returned. Nothing here is done in a timely manner, even though some things require to be timely. Fire everyone. Start over.
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June 2023 by L Keeton
They literally lied to me when I was trying to pick up my medicine today, after the automated information told me it would be ready today. They gave me some b.s. about it having an ingredient that I am allergic to in it. I have taken it for 19 years. Come to find out they didn't have it in stock and just couldn't be bothered to help me locate it at another CVS. That was the last straw after plenty of previous straws. Thankfully Walgreens across the street stepped up and won me over. BUH-BYE CVS!
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May 2023 by Jessica Beltran-Brown
The outside looks horrible. I drive past everyday and think how in the heck does the city not do something about how bad it looks. CVS can't afford a landscaping crew?
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May 2023 by Sudha Nair
I am extremely impressed by the services provided by Pharmacy Manager Shade Oduleye. She was very understanding and helpful when I needed to fill my diabetic medicine when I was out. Her customer service is amazing which I see very seldom now a days.Shade Oduleye is an asset to this Pharmacy. Thank you again Shade for your outstanding service
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May 2023 by Otto Normal
This is probably by far the worst store I have ever entered. It's dirty and bad organized. Lousy service due to staff with a very bad attitude. DO NOT GO THERE!!!
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May 2023 by Jennifer Mejil
Pharmacist at this location is the absolute worst! I had an ER prescription called in for my dog and she tried to tell me that they "could" fill it tonight but it would be "better from them" if I waited until tomorrow to pick it up. Ummm, what's best FOR YOUR PATIENT, is if I pick up his prescription tonight for his emergency condition! This is not the first time she has given my husband and I a hard time about different things. But it's always her, never the other pharmacist.
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May 2023 by Erika Lozano
Went to the pharmacy to pick up some prescriptions.Stephanie was so wonderful! She took her time to see if my insurance would cover it.I appreciated that I never felt rushed and took the time to help me today.
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February 2023 by National Geo
Worst service ever slowest drive-through. All this long line in drive-through. Management of the store and pharmacist does not want to address this issue. Very very lazy drive-through Attendant.