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June 2023 by Suren Xavier
Solid CVS location! Good service, clean, and the people are nice.
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May 2023 by Google user
We have been loyal CVS customers for many years and would travel out of our way to frequent this particular Coppell location. Not sure if management changed when a nearby new store opened or if there are factors driving a decline of the customer experience here; but regardless of of the root cause(s), the store personnel are now hostile. They have closed the registers and instead are forcing everyone to use their self-checkout and reassigned the cashiers to be security for the checkouts. This seemingly simple shift has changed the entire dynamic of the shopping experience to be thoroughly unpleasant. Hopefully someone at CVS will eventually figure out that if customers want to self-checkout, then they can just use Amazon.
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May 2023 by David Orzolek
We have been loyal CVS customers for many years and would travel out of our way to frequent this particular Coppell location. Not sure if management changed when a nearby new store opened or if there are factors driving a decline of the customer experience here; but regardless of of the root cause(s), the store personnel are now hostile. They have closed the registers and instead are forcing everyone to use their self-checkout and reassigned the cashiers to be security for the checkouts. This seemingly simple shift has changed the entire dynamic of the shopping experience to be thoroughly unpleasant. Hopefully someone at CVS will eventually figure out that if customers want to self-checkout, then they can just use Amazon.
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February 2023 by Daniel Ramos
Terrible customer service at the pharmacy. Went to pick up a prescription for my son and was told that they didn’t want to make it because they close in 30 minutes. My son needed antibiotics for throat and ear infection and the pharmacist didn’t care. He said to go to Lewisville, they close in 2 hours. No going back to this location in Coppell (sandy lake and macarthur blvd)
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October 2022 by John Jillson
David the pharmacist at sandylake road in coppell rocks. Always friendly and willing to help. Thanks a bunch David.
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June 2022 by Gaeac B.
The store's front checkout is a disaster. Been there three times around mid-afternoon, and it's always the same store associate we run into, a middle aged woman who doesn't like her job at all. There's usually no one behind the register and the self checkout is extremely glitchy. When we tracked down the associate, she yelled that we shouldn't have attempted self-checkout due to "too many" (i.e. ten) items and should have gone hunting for her sooner. Yuck. The best part this week when we tried to drop off a Ups package - she yelled that "Wifi is down so you're not getting a receipt". Not sure if the store isn't paying enough to hire normal people or what exactly the problem is.
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May 2022 by Jonna J.
I work around the corner from the pharmacy and use it for all my scripts, plus my regular caffeine fix, beauty products, etc. Over the last month, I have been in the store multiple times where employees have been what I call "scarce." The past week, however, my past THREE visits there are NO employees on the floor, a line of customers waiting for the two self-checkout machines, and customers are all trying to help each other find product, answer questions, etc. The pharmacy gate was down b'cuz they were still in process of opening but I hollered through it for them to send mgr. out. He finally appeared and I told him several ppl needed help. His reply? "Well, we have self check out."
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May 2022 by R Moore
This COPPELL CVS is on Sandy Lake and the Drive Up window isn’t visible from the street, it’s at the back corner of the pharmacy building.
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November 2021 by Andy K.
They contact you to tell you you're prescription is read only to show up and find out now they are going to start working on it and it will really be ready in a hour or two. I tell them so why did you send me a message saying it was ready for pickup constant turn over of employees because they mandate them to take a bio weapon shot. No wonder there's no one there with common sense. Looking for a new mom and pop pharmacy. These corporate drug dealers will be gone with the shot down fall.
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May 2021 by Nicki S.
This pharmacy always has an issue. They don't care if they make mistakes, and they will be rude to YOU for their mistake. Putting pills in bottles absolutely blows their minds. They are so lucky insurances force people to use CVS, otherwise, capitalism would have shut this location down already.
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May 2021 by Taylor B.
Worst pharmacy ever. Ridiculous high prices to start. Manager David G never getting back to me. My rx was $340, $160 with good rx. $10.26 at Kroger. (Yes, I have switched all my meds to Kroger) Manager stated I was over paying, via email and voicemail and would refund some of my money. No response back to my voicemail or 2 emails. The staff makes it seem like you have to sign up for all these apps carepass, good rx etc (older man with ponytail in pharmacy) very pushy and rude. " Youre in pain because you don't have L*****?" Was one of the questions he also threw out there. Rude and condescending. It's also kind of disturbing that he did not know that, yes, my meds help with nerve pain. Thanks for thinking I was faking pain, really appreciated that. I also understand that the systems just changed and they were a little behind. (One staff member that was actually NICE told me that. )That is understandable, but don't tell me it's going to be 15 minutes when it's 45. Oh and they won't work with or call doctors offices if there is an issue (not caused by the customer!) all they needed was some authorization? Never had that happen before, I couldn't even tell the doctor what cvs needed! One of the staff that I had not interacted with before was nice. This is the only positive.
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May 2021 by Valdir C.
Like other reviews, the pharmacy here is terrible. Came to pick a prescription and even after 2 hours and the automated system telling me it would be ready at a given time, when I arrived the trainee told me they could not fulfill my prescription because they were closing in 4 minutes and they did not received the prescription on time, which was a lie. Stay away and go to Walgreens.
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February 2020 by Beth B.
Beware of them signing you up for Carepass without permission. They will scam you out of your money. Employees have been told to sign unsuspected customers of this..minors, elderly, etc...so sad!
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December 2019 by Scot S.
The store is ok, the pharmacy isn't. The pharmacy staff is totally overloaded and are prone to mistakes. Sometimes they are not very nice. Seems like a miserable place to work.
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March 2019 by Carlos F.
Lady pharmacist on duty around 6pm on March 13, 2019 has got to be the rudest person I've ever encountered at any CVS or any pharmacy for that matter. Was forced to take my business to Walgreens where I was met with friendly service.