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July 2024 by Alejandra Añez
On my visits, I have been with Roberta, Kendall, Rossana, Indira and Moneisha (lady in front desk) and I can’t choose who was more kind… super helpful and grateful with the amazing customer service I have received in this location close to home. Thank you all!!!
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July 2024 by Diane Poe
I was in need of a medallion stamp while visiting my son in Arlington, TX. As per directions on-line, I read that two identifications were required on the Chase website. I met a Ms. India Rustand, the Vice President Branch Mananager. My paperwork needing signed was a professional document. Ms. Rustand barely glanced at the packet needing the stamp and requested a letter from the company who prepared the document. She said she needed to prove that I say who I am. I had a US driver’s license and US passport that she never bothered to look at. I have been doing business with Chase for over twenty years and was disappointed in Indira Rustand service. She clearly was uninformed of Chase’s policy for obtaining a medallion stamp. I was not happy that she not only wasted my time driving to the 616 N Denton Tap Rd. 01 Coppell, TX Branch but my son’s time as well who went with me. Her attitude was not customer service oriented. I am not sure why she was given the job to greet customers when they entered the branch bank.
When I returned home I visited the Chase Bank in Fort Thomas, Kentucky. My experience was totally different. I was greeted with a smile, my document was reviewed as well as my driver’s license and passport. My important document was stamped.
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March 2024 by nik Metzinger
This location, just wow. I've had my account over 20 yrs and could not get help without an appointment. Traveled over 20 min. It is time to find a bank that can actually help when asked. I hope the rates and fees are good, because you won't get customer service at this location. Used to be 5 star.
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February 2024 by Ramon Nava Jr.
Friendly people awesome service.
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October 2023 by J S
Good service but do not answer the phone. They simply decline the call and an automated voice says they are busy, goodbye.
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July 2023 by Phil C
Great customer service from Mr. Sankalia today! Thanks!
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July 2023 by Roberto Pacheco
After so much searching, I decided to go to this bank and I don't regret it at all, everyone was very friendly, I would like to thank Roxana who assisted me and helped me with my entire process until the end... I recommend them 100%
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February 2023 by kayla lugo
This branch is not the problem whatsoever. Chase as a company is. They hide fees from you, their overdraft protection isn’t what they say it is and their customer service are some of the most frustrating people i have ever talked to. Chase will “lend” you money when you over draft but charge a ridiculous fee the day after rather than just rejecting the charge as a whole. I was told over the phone “It is not our or your choice whether to reject when you don’t have enough it’s Chase.” I was also told by the women on the phone “I have worked at other banks and they operate the same way.” I have banked with Wells Fargo and say what you want about them but when it comes to fees or anything for that matter, they let you know rather than trying to confuse you by saying the same thing and manipulating you to think you are the issue not the company. Truly disgusting that I have not been the only person this has happened to. They also will take service fees out of your savings but not tel you anything about the fees because it is in there very long and over the top opening terms and services. Customer service will “help you” by saying the same thing over and over again, rather than listening to what you’re saying and helping you. I have never been the type of person to write a review and would never write a horrible one. To those who think about banking with Chase, don’t. Just don’t.
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October 2022 by Bekah D
This branch had a 45 minute wait to speak with a banker, and no Notary available. They also NEVER ANSWER THE PHONE. Terrible service.
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August 2022 by Dusty Luker
Wouldn't cash a money order WITH MY NAME ON IT because I didn't have a business account. Ok let's open a business account. 7-10 days for an appointment to open an account. What a joke.
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July 2022 by Adaia Flores
Very friendly and excellent service!
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July 2022 by PABLO CURIZ
Excellent Bank
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April 2022 by James Lehman
I went to Chase Bank to replace a debit card. The representative was knowledgeable, courteous and efficient. Mission accomplished. Nice to still be able to walk into a branch location to take care of business without suffering a hassle. Thank you.
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February 2022 by Shivani Padhi
This branch of Chase is excellent. They really understand the true meaning of customer service. I came to this bank at around 4:50 PM (the bank closes at 5) for a quick errand, and the bank worker stayed until 5:30 to help us (that is real commitment and service!). Roberta helped us and she is awesome!! Roberta is very kind and caring towards her customers. I appreciate her staying the extra 30 minutes to assist us. Very grateful for the entire branch and Roberta! If it is possible to give Roberta a raise, please do!Roberta is also a great listener and very attentive. I had a lovely conversation with her. She is very empathetic and amiable. THANK YOU ROBERTA FOR YOUR KINDNESS!!! YOU ARE THE GOAT
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December 2021 by Natalie Stanback
I have only received helpful and expedient services from the bank staff. They do seem to have semi-frequent issues with their atms (one out is service or limited services available) but those issues have never impeded me personally.