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July 2024 by gary walker
Took my car in for them to check for exhaust leak. She said it would be 120$. Okay. They called and said car was ready. I went to get it and pay my bill. 120$ went to 150$ they had to charge me
for gloves and nonsense they supposed to use. The mechanic said he couldn't find any exhaust leak. But he was able to put 10 miles on it for a test drive and leave gravel dust all over the black floor mats and carpet. Took it to another shop and what did they find, a huge hole burned through the catalytic converter. Stay away from this place unless you have lots of money to waste. Never again.
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June 2024 by Matthew
Very friendly staff!
Had to be towed here when getting my tires replaced because of a broken studs on the tire (as well as needing a new rotor and brake pads).
They serviced my vehicle right away and worked with me on my specific payment request.
Will be coming here anytime I need work done!
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May 2024 by SKEESKI
Asked strictly for a diagnosis, and without even calling me they took a Sawzall to my midpipe. Won't be going back.
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May 2024 by geno88mayfair
They did right by me!! I wholeheartedly support FM78 Auto Center with their fair pricing, quality of service and quick turnaround on my classic Mini for electrical troubleshooting! Customer service was excellent and personable leaving nothing short of great impressions and understanding as they treated my car with great respect and understanding my vehicle! I will use again soon for other electrical work, thanks again!!
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March 2024 by Christopher Barbosa
Excellent service and I love the receptionist
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December 2023 by Jarrod A
*** waited almost a year for my **** **** truck engine to be replaced and put into my truck. Constant lies about why they couldnt call me to give me an update after I found a new engine block myself because they didnt look when they said they would find one for the truck. They outsourced the rebuild and then tried to charge me more after they got the engine back saying they had to warranty it when the shop that rebuilt it gave the engine a warranty. Theyve had over 2 months just to install the new engine that they had rebuilt somewhere else. Now because they fired their technician to install it and couldnt give me a date to install it today I am going to have to pick it up and have it installed by someone else. What a terrible company and situation. Worst is *** referred over 2 others that have also had issues. One who will be writing a review as well had to get the police involved. What an awful company! Ive had them work on another FM truck that they lied to the insurance which delayed me being able to have it fixed. Its one thing to be overcharged for service its another to be constantly lied to waiting patiently and then having to pay extra to tow it to another shop to get fixed. I havent written many negative reviews because I know how things happen and people make mistakes but this goes beyond a mistake. They dont care about their clients. Im more upset because I referred them now 2 others that have also had terrible experiences.
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December 2023 by Rosalyn M.
I used to frequent FM78 Auto Center years ago and was very satisfied with this establishment. Now with this current owner, my experience with the auto shop fell short of expectations and ended up costing me quite a bit more than anticipated for a low beam headlight replacement. Initially, I was quoted and agreed on a reasonable price. I was eager to get the work done promptly so I made reservations to bring my car early as agreed upon. I arrived early the following morning, only for them to keep my car for an extra 24 hours unexpectedly and the car had not been moved from the initial spot that I parked in. I was informed that to replace the headlight, the bumper needed to be removed for an additional price, which I reluctantly agreed to.When I received the call that my car was ready, I inspected the work prior to leaving the premises and discovered that the hood wouldn't latch properly. Even after notifying the technician from the establishment, he lubricated it but the issue persisted. As I left the premises, I was contacted by FM78 about fixing the latch for another additional cost. I then decided to seek another auto shop for a second opinion. The other auto shop revealed the hood latch cable had been bent thus causing damage that prevented the hood latch from functioning correctly. It's crucial for others to BEWARE of this shop and perhaps explore reviews from others who might have faced similar issues. This end result was a bill much higher than expected for what should have been a straightforward headlight replacement.
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September 2023 by Michael “Micavellie” Thomas
I has told the 2014 Hyundai Sonata Sport need a $8000 engine replacement. The car would start but the head need rocker arms was the only problem.
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September 2023 by Seth Dezan
Fast service and friendly employees
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September 2023 by Judith Brown
Fair and fast
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September 2023 by Nicolas Rios Jr
Very honest and reliable. Good quality work.
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September 2023 by Travis Jones
Professional, quick, friendly
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September 2023 by Cathy Padilla
DO NOT BRING YOUR CAR HERE. They tried charging almost $300 for a DIAGNOSTIC ON A CAR DOOR. Steer clear of this place.
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September 2023 by J. Mire
I've had several vehicles worked on here - my corvette, my daughters truck, my chevy truck - I don't have any complaints. The staff has been nothing but polite and informative to me and even answered my questions on every one of my vehicles I've had. I've seen customers losing their minds while I've been waiting for an oil change and the staff is pretty good at handling some of you Karen's who expect free work lol. Take care of your vehicle, and it'll take care of you. Nothing but MANY positive experiences for me.
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July 2023 by Amy K
They were extremely helpful. We took our car to get new tires after a flat at another place and they sheared off two of our lug nuts. They sent us to FM 78 Auto Center. The people who broke my car were giving them a hard time and decided they didn't like the quotes, after some back and forth we got our car fixed at no cost to us. The mechanic "Bobby" was very great, he explained everything and even showed us our old part and the damage that was done to it, he also explained how he fixed it. The office manager handled the "Tire Place" that broke my car professionally and relayed to us all the information from every phone call. The receptionist and other mechanics we very nice to my husband and I as we waited for everything to be sorted out. I would highly recommend them to anyone who needs repairs to their automobile. Definitely a 4 star experience.
