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March 2024 by michelle89316
This branch often only has one teller at the counter. My most recent vist to obtain a cashiers check took 25 minutes due to lack and newness of staff.
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January 2024 by mayra reyes
Slow and bad experience at the drive thru
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December 2023 by Trevor Williams
I have attempted to call the branch 10 times over an hour period and nobody has answered the phone. I have a simple question that has could not be resolved through automated services, I live 40 minutes from the bank and need information in order to prepare for my visit. Extreme unhelpful to this point
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December 2023 by Jonathan Rascoe
This is a convenient downtown location that offers multiple options from the drive-through. During this visit, there was only one teller working all of the lanes, which slowed things down.
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November 2023 by Jeff M
Worst customer service at a bank I have ever seen. These people don't give a **** about you or your business. I would not recommend a dog to do business here. Another customer cussed them on the way out as well. Far too many other branches or even other banks to give your interest to.
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October 2023 by SilentNinja
This is to blame corporate and corporate alone. It took 30 MINUTES to deposit cash at the drive thru. I feel bad for the workers there. They got 2 people running the whole bank. Please get a new manager they have the faintest clue on how to manage a bank.
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September 2023 by Eddie Mauricio
Rubi was very profesional and courteous.
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September 2023 by Luis Aleman
Horrible wait time on a Saturday morning endless line of people waiting, what type of business make wait this long?
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August 2023 by Nancy Alonso
We have been with Wells Fargo for several years and never had any problems like I do with this branch ! I understand it’s short staff, my job is short staff too but it’s the way you talk to people and customer service ! This isn’t the first time i have problems so this may seem like a small matter but i can deal with a lot but not with little girls & their attitude making faces like she is better then everyone else! I asked to get some deposit slips and “Ruby” gives me one when I asked if I could have more she says oh do you have different accounts ? Yes ma’am I have multiple accounts to deposit into . She says well you can write them in the back. I told her, no I’d like more deposit slips . She just gave me a look and I said never mind I’ll go somewhere else, her attitude and the face she made was rude. I went around to get down she knew I was mad tried to come help me at the teller counter lol nope sorry I am done dealing with you! Talked to another lady and man who gave me the deposit slips. Called talk to the branch supervisor and she says she was trying to give me options, okay I get that but it can be done a different way and it requires no nasty face made at a customer maybe she needs to learn that all the make up in the world will not mask the nasty attitude your face has!! This branch has gone down hill! It was 230 and the banker is telling the 3 people sitting in the lobby I leave at 430 and this is how long the appointment In front of you will take. Sounds like she was trying to convince them to leave, instead of explaining about appointments and offering to help them make one so they aren’t waiting so long, nope sounded like she was ready to go home and didn’t want to deal with the clients keeping her there late. Again it’s the way you talk to people. At least the staff was nice but not “Ruby” if that’s her name.
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August 2023 by Laura Isaacks
Set in the drive thru for 20 minutes and didn’t move!
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August 2023 by shane hooper
Lines so long, management should be ashamed of themselves.
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July 2023 by Evelyn Ferrer
I like it because there are people who speak Spanish
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July 2023 by Jonathan De La Rosa
Waited in line while there is 2 managers that can't get behind the counter to help get the line down
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July 2023 by C HUNT
I went to the drive-thru with a $40.00 cash deposit for my fiance. She's been banking there for years.
They would not let me deposit her money in her account unless I was on her account. Ridiculous!
Why does everything have to be difficult?
Where is Customer service?
The teller was very rude.
The H.E.B.location is awesome and the people are so nice.....never coming back to this location again.
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July 2023 by Lee
Terrible customer service, I'm closing both my accounts Personal and Business, already moved Truck note, Capital One is so much better! Wells Fargo has become one of those companies that took advantage of the Pandemic to cut Customer Service, it shows and I will never recommend Wells Fargo to anyone!
