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February 2024 by Alex Perez
They are very nice and bilingual and very affordable prices!!
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November 2023 by T Everley
I have used this place for a few repairs. They are friendly, fast and stand behind their work.
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July 2023 by Stew Graham
Hector is great at repairing anything electronic, including phone screens and pads fast service and very reasonable prices
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June 2023 by James Lowery
Honest and reputable. See Hector if you need an "electronics guy".
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May 2023 by Lisa Campbell
Hector and his staff are always friendly and easy to work with. They have repaired two TVs for me and several for my clients.
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January 2023 by Jeon
As a business owner myself, I hate leaving negative reviews, but I just want to let people know before they Waste Their Time! Absolutely atrocious experience. Had my top of the line Denon receiver fixed at this place in 2019, I rarely use my media room where this is installed. Started having the SAME EXACT problem where it has difficulty powering on (once powered on, it works fine). Haven't had a chance to contact him but when finally did, he charged a service fee again. More than 6 weeks go by and I have to call to find out. They offer me 2 options, 1 is to repair a power supply, the other to change out the mother board. Not looking to spend over $1000 fixing receiver with issues when I can buy a brand new receiver (not the same tier), but for a little more than half of that. He and his secretary tell me that it's going to take some time. I told them it was fine as I rarely use it. Few months go by and I finally get to speak to the busy man (with selective memory) who tells me it is finally fixed. I asked him how much it is and what had to be done and he tells me he doesn't remember and would have to call me the next business day (even tho "he just fixed it"). Next few days come and no phone call, then I go on vacation, then there are holidays. I finally call them again, and finally able to speak to Hector on 3rd business day. This man tells me my repair is going to be $850 after the discount for "waiting". I'm just shocked that he performed the type of repair I have never agreed to, it's been over 7 months and this man is giving ME an attitude. No apology, just "you're going to have to wait"! Do NOT take anything here for a repair. Not only does he NOT know what he is doing, but he has no business running a business! Their "90 day warranty" is a JOKE! So basically you have NO warranty. Put that money towards a new unit, and possibly use no interest financing but do not waste your money with the low grade unprofessional "repair service".
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December 2022 by Lloyd Krizan
Turned in my old Pioneer stereo receiver to have them work on it. It had a bad hum. They replaced some capacitors and got it fixed. Thing works like new now.
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September 2022 by Mike R
Fantastic customer service. I had a simple job for them. Even though it was a small job, they did not hesitate to help me. The repair worked great and saved me over 750$!This is a great little local shop with great people to match. The person at the front desk is the most friendly you will come across. Thanks again for taking care of me.
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May 2022 by Tanya Moore
Friendly. Cheerful. Knows tvs
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December 2021 by Hazel Pechon
Stay away from this place. He charged me 200 just to look at my tv. He didn't so any work. I felt robbed and taken advantaged of. Its terrible how he insisted to collect 200 when he did t do anything yet.
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August 2021 by Mark S.
Disorganized and filthy repair center. Televisions and other random electronics strewn about everywhere. Services take forever probably because they spend half their time finding your tv somewhere in the chaos. Prices for services may be reasonable if you don't mind waiting forever and never getting a status update.
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April 2021 by Penny Weaver
Hector is awesome. We have an old school projector TV. He does not have the bulb in stock, but he orders it for me and has it within 3 or 4 days. I have always been nothing but pleased with the service. He also has repaired TV's for sale that I would like to purchase for the bedroom when the money is right.
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February 2021 by Shannon Trayal
I took my RCA tv to them on Oct.192020 and i had to call before thanksgiving and before christmas and was told either tech would call back after lunch and next time was after a service call then was told my tv probably wasnt worth repairing because i had the worst brand to try to fix RCA r u kidding me.Told him to try the repair again because I believed it had probably never been touched he said they had tried 2 different parts and still wouldnt fix would i like to buy a 60 in tv from them . umm no.Still waiting on that return call and here it is Feb.10th 2021. Poor horrible absolutely disgusting customer service and thats from a fellow business owner.
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January 2021 by Jeffery Prentiss
Hector, You are so good and professional to help out, do good, and whatever it takes. I half not seen work like this. You went out of yourway to get job done. I thank you for all, and will always return. I workfor a Airline, and will recommend to my co workers. Appreciateyou ,kindly.Thank you again.
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January 2021 by David Morrison
Several years ago I purchased a surround sound system and had them install it. They did a good job. The receiver has now quit working. I called them to ask about repairs. If not repairable I wished to purchase a new unit and have them install it properly.I spoke with a lady who took my name, number and the original invoice number and told me the owner was out but would call me Monday. He did not. I called again on Tuesday and asked about possibly doing the repairs. I was told the technician would call after lunch. Once again no return call.I find this quite common with businesses in Conroe. I have seldom had my calls answered and have never had a call returned. My first impression of Video Services was positive. My latest impression is completely negative. I certainly cannot recommend them and would suggest you look elsewhere for service.
