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July 2024 by Texas Select Plumbing
I have worked with this firm for years. They do a great job and are very Knowledgeable.
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May 2024 by Rico S.
We go every year excellent job don't listen to those bad reviews we've been going since 2016
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March 2024 by Tyler Leach
I sit down with bill and do my taxes in person. He always does a great job for years and I haven’t had any of the other problems. I see on these comments. Only downfall is it sometimes hard to get a hold of anyone.
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November 2023 by Rebekah Schulz
This is your warning to go elsewhere for your tax needs.Dropped off my taxes in April. They did not get submitted until SEPTEMBER.My husband and I called numerous times during these months to check on the progress of our tax return, just to be told by the receptionist that “it will be done by Friday.” She told us this multiple times. We not once heard from Bill himself. We started going up to the location in person after their voicemail had been filled up, and we could no longer reach them. Every time we went in person, the receptionist would tell us that Bill is either “sick” or on “vacation.” He was never anywhere to be seen.My mother-in-law, the person who referred us to him, finally went up to the building in person and refused to leave.. and VOILA they were magically finished within 20 minutes. No apology, no explanation.Great. The taxes are submitted, now we wait for our return and this nightmare to be over with. WRONG.Bill failed to realize that we had made several quarterly payments on our taxes over the year and left that off on our paperwork. So we received a botched check in the mail from the IRS that we now have to shred and go through the entire process again of waiting for a new check to be cut and sent.It is now almost November and I still do not have my tax return.Bottom line is Taxpert is a joke. Not sure what’s going on, but I am convinced a monkey in a suit could’ve done a better job. There was no communication, no returned phone calls, no updates. Nothing. I am so disgusted and highly disappointed in how someone could treat another person’s money.
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November 2023 by Drew R. Schulz
Lazy, dishonest, & completely incompetent; you’re better off having a house plant, a 1st grader, or a small dog do your taxes than Bill Agee.We dropped off our taxes in April, and didn’t hear anything for almost two months. When we finally reached out, the receptionist told us they would be done by the end of the next week. That day came and went, and nothing. The next time we called, the same thing. “They should be done on Friday.” Lots of Fridays came and went, and no updates, no returned calls, nothing. Eventually the voicemail was full and we couldn’t even leave messages.At this point we had also made a visit to their office to ask what was going on, and Bill was conveniently out running errands. His receptionist (who is 100% in on it; do not believe anything she tells you) said that she would pull out file and put it at the top of the stack for him to work on.At this point it’s August, and we still have not gotten our taxes from last year filed.It took another in-person surprise visit, combined with demanding that they give us the paperwork so we can take it elsewhere, and miraculously they were finished in 20 minutes.But that wasn’t the end of the story. Bill had submitted our return electronically, but when we checked on the IRS website for updates, it had no record of the filing. I called again, and the receptionist said “let me resubmit them, just to be sure.” Lo and behold, it showed up in the system the next day.After all of that, we found out that Bill had made a mistake; he had failed to notice the thousands of dollars in estimated quarterly payments I had already made, and because of this the amount he said we should receive as a refund was not correct. We are still sorting this part out, but if I could go back a year and warn myself, I would.Save yourself months of headaches, lies, and being given the runaround, and just find someone else to do your taxes. I can’t comprehend how this business is still in operation, since it seems from the reviews that he does this to almost everyone.
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October 2023 by Bekah S.
This is your warning to go elsewhere for your tax needs. Dropped off my taxes in April. They did not get submitted until SEPTEMBER. My husband and I called numerous times during these months to check on the progress of our tax return, just to be told by the receptionist that "it will be done by Friday." She told us this multiple times. We not once heard from Bill himself. We started going up to the location in person after their voicemail had been filled up, and we could no longer reach them. Every time we went in person, the receptionist would tell us that Bill is either "sick" or on "vacation." He was never anywhere to be seen. My mother-in-law, the person who referred us to him, finally went up to the building in person and refused to leave.. and VOILA they were magically finished within 20 minutes. No apology, no explanation. Great. The taxes are submitted, now we wait for our return and this nightmare to be over with. WRONG. Bill failed to realize that we had made several quarterly payments on our taxes over the year and left that off on our paperwork. So we received a botched check in the mail from the IRS that we now have to shred and go through the entire process again of waiting for a new check to be cut and sent. It is now almost November and I still do not have my tax return. Bottom line is Taxpert is a joke. Not sure what's going on, but I am convinced a monkey in a suit could've done a better job. There was no communication, no returned phone calls, no updates. Nothing. I am so disgusted and highly disappointed in how someone could treat another person's money.
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October 2022 by Leslie Jones
Bill is great.
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February 2022 by Jacob Swasta
I’ve had Bill prepare my taxes for a few years now and haven’t been disappointed. He’s fast and thorough. Thanks Bill!
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February 2022 by Steve Curry
Bill is awesome and always does the most to ensure everything is covered$$. Been coming here for years and I have no plans on leaving!
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October 2020 by A Teague
They are so unorganized , how do youHave a dirty office with nowhere to sit?The mother and son who work there are always running late even when you have a appointment! The mother and son argue in front of the clients. They are so rude papers everywhere, no organization at all! They never answer The phone or return your phone calls! I don’t know how this place is still in business! I hate that we actually went there and paid themTo do our taxes, big regret! So I warning everyone to Stay away from this place, they are very unprofessional and go someplace where you can feel at ease knowing you are being taken care of! My husband has been trying to get a hold of the son (who did our taxes) for two weeks already and no one answers the phone! Do not waste your time with Taxpert of Conroe, they are not Taxpert’s!!!!!!!!!! I don’t even want to give them one star!
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July 2020 by A T
They are so unorganized , how do youHave a dirty office with nowhere to sit?The mother and son who work there are always running late even when you have a appointment! The mother and son argue in front of the clients. They are so rude papers everywhere, no organization at all! They never answer The phone or return your phone calls! I don’t know how this place is still in business! I hate that we actually went there and paid themTo do our taxes, big regret! So I warning everyone to Stay away from this place, they are very unprofessional and go someplace where you can feel at ease knowing you are being taken care of! My husband has been trying to get a hold of the son (who did our taxes) for two weeks already and no one answers the phone! Do not waste your time with Taxpert of Conroe, they are not Taxpert’s!!!!!!!!!! I don’t even want to give them one star!
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May 2020 by Ron Beale
I’ve used Taxperts since 2007. I’ve always had Ms Gloria do my taxes and it’s been a great experience. She made every effort to see that my returns were done both lawfully and at the same time assuring that I received every dollar of refund allowable by law...
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March 2020 by mike davis
they do great work! only problem is that they are so good, it is hard to get an appt.
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February 2020 by Rachel Powell
IF I COULD GIVE THIS PLACE ZERO STARS I WOULD! SO LETS START WITH THIS. THESE PEOPLE ARE SO UNPROFESSIONAL! NEVER ANSWERS THEIR PHONES! ABSOLUTELY RUDE.. YOU CAN NEVER GET A HOLD OF THEM. ONCE IN THE BLUE MOON THEY WOULD ANSWER and POP An ATTITUDE. MY BOYFRIEND AND I HAVE BEEN GOING TO THEM, FOR 10 YEARS.THEY ALL NEED TO RETIRE. THEY ARE SO OLD SCHOOL.THEY DON'T USE COMPUTER DOCUMENTATION, OR WRITE THEIR APPOINTMENTS IN A SPREAD SHEET!!! SHE WRITES EVERYTHING IN HER LITTLE BOOK AND LOOSES EVERYTHING! SO ANNOYED... DON'T GO HERE!!!!
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December 2019 by Patrick McBride
I wish there was an option for negative stars. Absolutely terrible operation and service. Multiple state taxes have still yet to be filed years later, and no one answers the phone, returns calls, or addresses issues whatsoever.
