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May 2023 by Sherrhonda A.
Prejudice employee. I had two orders one had beer. The self check out lady with blonde hair asked, did you get the age verification I showed her the receipt. She ran to the scanner at the exit to tell her we hadn't paid. I told the exit scanner that we had two orders she proceeds to rescan almost everything our cart. This is ridiculous racial profiling has to stop. I've been a Sams member for 17 years I think it's time I change to Costco maybe my experience will be different. It's so sad in todays climate I still have to endure this on Memorial dad while with my son who serves in the armed forces.
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May 2023 by Damon M.
Rude employee working the service desk at the Conroe location. Slow line at the food counter only to finally get to the cashier and then they ran out of pepperoni pizza. Too bad corporations no longer value customer service.
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January 2023 by Mary E.
always clean.always smells clean. clerks and manager are ver polite and very helpful. instead of telling you isle this or that they walk with you and show you te item.
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January 2023 by Cathy Christie
Well maybe y’all need to get kinder people working the entrance door! I ran in to check a rug out, didn’t buy anything and I was parked right by the door and went out the entrance door ( had a bad hip cramp) and I swear the lady at the door reprimanded me like I was a child and said I had to go out the exit door, needless to say I went out the entrance door. She definitely was on a power trip. I understand if I made a purchase they have to check receipts. Thank you for letting me vent and I at least appreciate that she didn’t tackle me down although I felt like she wanted too!
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January 2023 by Jax U.
Wow I think I love Sam's now because they give out a lot of stuff!!!! I just love it so much
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December 2022 by Livy C.
I tried to return a vacuum and the girl at the return register was a total witch!! She had an attitude, and flirted with her co worker while we were trying to take care of our return. She asked us a million questions as if we had stolen it!! I've returned stuff here before and I've never been treated like a thief!! This girls name is Vianey and I hope I never see her there again!! She obviously had no clue what the hell she was doing or what the return policy is at the store that she works with!! I highly doubt I will ever buy anything here again!! I'll just drive the car xtra 5 min and go to Costco!!
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November 2022 by Chris Saner
I don't know why I have a very difficult time obtaining Dr refills at This Sam's Club., They probably are just to busy to follow up, or perhaps it's the system. It's not working for me.. waiting for over 2 weeks on a vital health medication that is cheap and available... They have no problems and always are calling in advance to refill expensive medications but my low cost meds refills are unimportant for them to track.. Looking for other options... I cannot recommend.
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August 2022 by Liz A.
Honestly the rudest staff, literally started screaming at me as soon as I walked in for my membership, like obviously I have one I wouldn't be in there. To add to that I've never been asked to show membership before let alone have been screamed at.
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July 2022 by Robert L.
Ran out of CO2 on the soda machine. Was charged for the slice of pizza and a drink combo price. Had to buy a bottle of soda separately. It's not much money but it's the principle that annoys me. You are a grocery store and sell bulk cans of soda. Maybe include a can of soda with the he order instead. After all it was poor management in the first place that allowed the soda machines to run out of CO2 in the first place.
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July 2021 by Eric R.
Scan and go app allows you to skip the long checkout lines and go. Even Costco doesn't have this app.
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July 2021 by Betty Lynn Harris
Reasonable priced items that we use all year round.
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June 2021 by Dean Harris
I was in and out in no time getting my car battery. I wish I had more time to shop today but they took care of me quickly.
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May 2021 by Debra Schlag
Traveled to Conroe to get chicken salad and maybe some fruit for our CISD police officers. Y’all had nothing. The man in back said sorry. The lady at the customer service desk said I should have preordered. I have never done that with chicken salad. I have never been so disappointed
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May 2021 by CDM 1
Recently went here to get the Covid 19 vaccination. I specifically wanted the Johnson & Johnson vaccine, and was pleased to find it available at Sam's. The online appointment making process was relatively straightforward and made the in store check-in quick and easy. The lady administering the vaccine was both pleasant and professional. Her proficiency and the use of the new 'Inject-Safe' bandage made the procedure a quick and painless one. I would rate my in pharmacy experience Five Stars but since I do not have any other service experience here, I left my rating at Four.
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March 2021 by Cindy B.
Just when you think Conroe Sams can not get any worse... the do not disappoint and top the lousy customer service that I've grown to expect.