Ross Dress for Less offers the best brands and latest fashions for family and home at significant discounts. The store can have good merchandise and cute items at good prices, with a variety beyond just clothes. Experiences vary, with some finding the store organized and clean with helpful staff, while others find it in disarray with low stock and a lack of assistance. A common complaint involves long checkout lines and a slow process with few cashiers, which can be difficult. Customer service interactions also vary, with reports of great cashiers but also occasionally disrespectful security.