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October 2023 by Lone Star Coating Technology
So I had an absolute horrible experience with Will and his shop. Horrible customer service from Will and James. I took my truck in to get a brake job done. I simply told him I need brakes he recommended that I get pads and rotors and quoted me $730. This is my work truck, so I needed it done ASAP and I agreed even though I felt that was extremely high, my expectations were that they have quality service and use quality parts since they are a professional auto shop. Well my experience was anything but that at first Will was very nice and helpful and then when he did the job about 15,000 miles later the brakes were already shot. The pads were extremely damaged, which led to the rotors being damaged Basically the $730 job he did was now needing to be replaced entirely. I went back to him by phone first and never got a callback so a few days later I drove to his shop with the pads in hand and to show him the rotors, and he was supposedly out picking up parts, so I left and tried calling two more times each time leaving a very detailed message about exactly what it happened and how I felt about it the first time I visited him about the pads when I noticed they were prematurely worn. He said he could not warranty them because he had to get them from a dealership and they would not warrantee the pads. My thoughts were well. How is that my problem that he chose to get those pads and put them on my vehicle so he should back the parts that he purchases or he doesn't need to purchase parts they don't have warranties if he's worried about being Reimbursed himself if something happens which I completely understand but it was his choice to buy those pads. He never mentioned anything to me about it and he put them on my truck along with brand new rotors so after looking at the pads and telling me that they were no good and that he could not warranty them. I said OK no problem at that point I thought I was just down a couple hundred dollars for the pads and labor, but I had a friend that was going to do the work for me this time so I took them to him to change out the pads and come to find out the rotors were completely damaged as well. I took plenty of pictures and even we're going to take the parts up to his shop where I ran into a guy name James which when I mentioned What was going on he stated that he had heard my message on the phone and that there's nothing that they can do about it because the rotors were damaged because of the brake pads and the brake pads came from a dealership and we're not warranted. Long story short I went to the dealership they of course, told me that that was a transaction between me and the shop that I would have to go to them about it, which I completely agreed with and the shops transaction was between the dealership which if they bought from them knowing they were not gonna get warranted. That's their fault not mine long story short I was told there was nothing the shop could do he didn't even offer to make anything right or to help at all to be honest with you I left three messages and never received one single phone call back I thought long and hard about leaving this review because I'm a business owner myself and I do not encourage nor like to do negative reviews, especially if you have not tried to make the Matter better with the person you were dealing with, but as this continued on, I decided to leave this review since I never even received a call back or anything and I could not help but think what if this would've happened to somebody that was living paycheck to paycheck and could not afford to spend that amount of money again to replace parts that usually will last 80 to 100,000 miles just after 15,000.Service: Brakes
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October 2023 by Lone Star Coating T.
So I had an absolute horrible experience with Will and his shop. I took my truck in to get a brake job done. I simply told him I need brakes he recommended that I get pads and rotors and quoted me $730. This is my work truck, so I needed it done ASAP and I agreed even though I felt that was extremely high, my expectations were that they have quality service and use quality parts since they are a professional auto shop. Well my experience was anything but that at first Will was very nice and helpful and then when he did the job about 15,000 miles later the brakes were already shot. The pads were extremely damaged, which led to the rotors being damaged Basically the $730 job he did was now needing to be replaced entirely. I went back to him by phone first and never got a callback so a few days later I drove to his shop with the pads in hand and to show him the rotors, and he was supposedly out picking up parts, so I left and tried calling two more times each time leaving a very detailed message about exactly what it happened and how I felt about it the first time I visited him about the pads when I noticed they were prematurely worn. He said he could not warranty them because he had to get them from a dealership and they would not warrantee the pads. My thoughts were well. How is that my problem that he chose to get those pads and put them on my vehicle so he should back the parts that he purchases or he doesn't need to purchase parts they don't have warranties if he's worried about being Reimbursed himself if something happens which I completely understand but it was his choice to buy those pads. He never mentioned anything to me about it and he put them on my truck along with brand new rotors so after looking at the pads and telling me that they were no good and that he could not warranty them. I said OK no problem at that point I thought I was just down a couple hundred dollars for the pads and labor, but I had a friend that was going to do the work for me this time so I took them to him to change out the pads and come to find out the rotors were completely damaged as well. I took plenty of pictures and even we're going to take the parts up to his shop where I ran into a guy name James which when I mentioned What was going on he stated that he had heard my message on the phone and that there's nothing that they can do about it because the rotors were damaged because of the brake pads and the brake pads came from a dealership and we're not warranted. Long story short I went to the dealership they of course, told me that that was a transaction between me and the shop that I would have to go to them about it, which I completely agreed with and the shops transaction was between the dealership which if they bought from them knowing they were not gonna get warranted. That's their fault not mine long story short I was told there was nothing the shop could do he didn't even offer to make anything right or to help at all to be honest with you I left three messages and never received one single phone call back I thought long and hard about leaving this review because I'm a business owner myself and I do not encourage nor like to do negative reviews, especially if you have not tried to make the Matter better with the person you were dealing with, but as this continued on, I decided to leave this review since I never even received a call back or anything and I could not help but think what if this would've happened to somebody that was living paycheck to paycheck and could not afford to spend that amount of money again to replace parts that usually will last 80 to 100,000 miles just after 15,000. I am blessed that I am financially able to cover it but I also know that not everyone is and I did not want him to take advantage of someone that it would hurt much more than it did me, so that is the sole reason why I am leaving this review, I'm not saying don't go to his shop or give him your business because maybe I am one out of 1 million that got treated like that but I did w
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October 2023 by Mario G.
Took it in for front end work (tire wobble), paid $800 but driving it back home I noticed wobble was still there. Asked if they test drove it - said no. Drove truck back to shop and a week later only to get a quote to complete repair not complete the repair. I asked why so long to only get this far and response was they had alot of oil changes to do. Left me with questioning why were oil changes after me get to front of the line to be serviced before my already $800 deep into unfinished repairs?! In the end, told them not to complete repairs and questioning if the $800 worth of sercice was even needed since it is still doing what I took it in for.Maybe only trust them with oil changes, those are top priority.
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September 2023 by Katherine Henderson
Called and scheduled an appointment to replace the spark plugs on my car, they had me in and out in 30 minutes and charged me a fair price. Nice people!
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August 2023 by Kathy Link
I went there for the second time today. I had them inspect my brakes and tires to see if I needed them plus other needed work. They gave me their HONEST assessment of no work needed at this time. So impressed because it was a golden opportunity for someone to take advantage of me. I love this place!Service: Oil change
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August 2023 by Jason Smith
Good services and fair pricing . They also have AMS oil which is hard to find in area.
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July 2023 by Xenaa14 Ray
They did a great job on my car and did it fast thank you so much I will be returning for all my auto repairs and maintenance
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June 2023 by Irma Leinweber
Very professional and all very friendly. Quick and reasonable. Definitely will use again.
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May 2023 by Jeremy Wells
I’ve been using Montgomery Automotive for several years now and they have always done a tremendous job at affordable and fair prices. Most important thing of note, is their honesty and integrity. On separate occasions, they have replaced my oil pump, my transmission cooler/condenser, and my coolant pump and thermostat. I wouldn’t trust anyone else under the hood! Thanks for keeping me on the road, fellas!Services: Air & cabin filter replacement
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May 2023 by Rob Sullivan
Very satisfied with the work on my Cadillac XTS. Very timely manner too. Fair prices and super quality work. Will be returning with my other vehicles.
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April 2023 by Gregory Parker
Great service and great attention to detail when serving is needed for my vehicle , wife loves going there for her vehicle maintenance as well we've been going there for several years now.
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April 2023 by jd zarate
These guys are top notch! The gentleman are respectful, work is great, and prices even better. If you want convenience and great work, here’s the place.Services: Auto engine diagnostic
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January 2023 by TheHerrin
This place has been very easy to work with, and they have had stellar communication. Getting our Amsoil changed, along with fuel filter, oil filter, and inspections, has been easy. We will be back for sure.
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January 2023 by Adam Jolley
A simple $4 switch wound up costing $1600 ans STILL NOT FIXED! We had to start over at a new shop because they wouldn't release the vehicle unless we first paid for the bogus and unnecessary repairs of new issues that they likely caused themselves. All the while the owner and rude employees laughing together (the place had no work going on). A nightmare.I'm not sure how they got 4.5 avg. Contemplating legal action.Service: Electrical
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January 2023 by Cindie Silva
Love this automotive shop and it's employees very much they were able to do what NTB failed to do after I purchased new tires from them on my Subaru outback Legacy AWD which was wheel alignment on all four wheels and they got er done in an hour so yes a big bonus in my book thanks to all y'all over at Montgomery automotive they're the one's who'll get whatever your vehicle needs done for sure.
