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October 2023 by Hugh N.
Mercedes in customer service was very helpful today with correcting an error with my purchase. She is an asset to Lowe's, I am blessed that she works at the Lowe's I shop at. Thank you Mercedes!
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July 2023 by Jessica W.
Purchased a washer they couldn't deliver it when online said they would. So they said they would deliver it on the 4th of July. Waited all day and then they brought a damaged washer and refused to install. They told me I had to call the store. I spent over an hour being transfered back and forth between departments and they would just put me on hold say they can't find a manager then tell me to hold again. Them finally found one he answers and puts me on hold. Then leaves me on hold for 45 minutes and never answers. So I guess I paid 1,000 but don't get a washer unless I drive to the store and find a manager that will speak with me. This is the worst customer experience I have ever had. Happy 4th of July to me and my disabled veteran. We had to drive to the store and get Andrew the manager ended up helping us but we had to purchase another one and wait on reinforcement. What a crazy headache of a time. It was that or wait two more days.
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June 2023 by Angela M.
Worse customer service ever act like you are bothering them to do their job. If you don't like customers find a different job. Went to pick up an order that was paid for and they cannot seem to find it
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May 2023 by Michael M.
Worse store I have ever dealt with. Return craftsman tool set after 90 days and I was given store credit. Clerk never gave me store credit receipt. Once I realized I never got it, I was told they don't reissued and I'm out of luck. Called store manager, shift manager, national customer service and nothing. Truly they can car less. I had to take them to small claims court to get $120. Just sad
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April 2023 by Jack F.
Always willing to escort me to the proper department when I am unsure or in a hurry. Much friendlier and more knowledgeable than people at Home Depot.
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April 2023 by Tamara B.
I purchased a washer and dryer from Norman at Conroe Lowes on Sunday, 4/2, and he scheduled a delivery time of 4/3 after 1600. Later that evening, I received a call stating that my delivery time was between 0900-1300 on 4/3. I contacted Beatrice at scheduling, who said to tell the driver the next day to deliver after 1600 since there was a note. On 4/3, the driver contacted me and stated he was on his way, and I asked if he could please deliver after 1600; as stated on the ticket. He transferred me to dispatch, who said they could not deliver at the scheduled time. I was transferred to several people before a supervisor named Oz stated she would deliver my washer and dryer on 4/4 after 1600. On 4/4, the delivery driver called me to say he was on the way to my house at 1000. I explained the situation and was able to get reconnected with Oz, who stated she did not know what the mix-up was and that they were supposed to deliver after 1600. She said she would look into this and get back to me....it is now 6 hours later, and I have not been contacted. I contacted Nick at dispatch again, who stated he could not help or transfer me to a supervisor (he said he did not have the capability). I have just gotten off the phone with the corporate office, who states they see the open complaint and have forwarded it to a senior supervisor at Conroe to help better serve me. I still have not heard from any senior supervisor at Conroe Lowes. There is zero accountability for the service Lowe's provides. Conroe Lowes is quick to sell you a product and take your money but does not follow through with the delivery. Now to my other concern. I contacted customer service and spoke to Carmalita on 4/2, the most unprofessional individual I have ever had the pleasure of speaking to. I requested several times to speak to a supervisor because I was getting nowhere with her. She could not fix the situation, so why not transfer me to someone who could help? She repeatedly yelled at me and refused to connect me with a supervisor. We even got disconnected on a couple of occasions, and I am sure not by mistake. I feel sorry for anyone that has to deal with her personally. She needs retraining on professionalism and appropriately communicating when speaking to people. Finally, I talked to a very nice manager Andrew who stated he could not do anything but call back and speak to a manager in the morning. I have called back and have been transferred to Mack and Andy on several occasions, but neither one picked up the phone or returned my phone call. I am sure not all Lowes are this way. I have been to several fantastic Lowes but do not recommend the Conroe Lowes to anyone.
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November 2022 by Jen C.
If I could give them 0 stars I would. By far the worst Lowe's I have ever "worked" with.. We came in, ordered 2 pre-hung doors, and 108 bags of concrete and needed them delivered on Sunday for contractors that were going to be out on our property Monday morning. Time frame was 12-4pm for delivery. At 3:45 still nothing so we called. Someone on their end went into the system and changed our delivery date to Tuesday without even so much as a phone call to us. We spent an hour going back and forth until they finally confirmed they would come out first thing Monday morning.Monday morning rolled around and NOTHING!!!! They went in and changed our delivery AGAIN without notifying us! Our contractors needed the material and now we will get back charged. The bill is going to Lowe's!!!! Will absolutely never buy from any Lowe's again! Absolutely unacceptable service!
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September 2022 by Linsey S.
Day 35 without at washing machine . Lowe's Home Improvement you need to work on your customer service and the warranty you offer . Sorry for long post but people need to know that Lowe's doesn't honor their warranty and awful communication. July 31 - made a warranty ticket August 2 - 3rd party company came out ... he said mother board electric unit is out . Didn't tell me when he was going to order or if part was back order August 12 - go to Lowe's talk to manager and he gave me number 3rd party company August 15- finally get a answer from 3rd party company... part back order Started calling Lowe's warranty company and no one would answer Went back to Lowe's talk to assistant manager ... he got ahold of someone and said they would call me on Monday Monday came... lady called me ... said my back is back order till 8/18 ... I told her I know that and it's now 8/19 . Any news ? ... she said oh I guess I should have called the other company before calling you ... never heard back from her 8/29 - parts come in and they come to house ... BUT now the new mother board has burned the motor ... or he thinks ... haven't heard a word back . 8/29 ... call Lowe's warranty ... talk to them ... and then they hang up on me ... saying I'm going to just have to wait ... they don't want to hear how many days it is . 8/29 ... call Lowe's 5 times ... finally got ahold of the manager ... the manager said there is nothing he can do but he did write an email to Lowe's Warranty leadership team ... they are suppose to call me ... 9/2 - haven't heard a peep ! FYI... I am household of 4 and potty training a toddler . It's only a year and half old bought it before we moved into our new house .
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August 2022 by Shelby K.
Waited half an hour after requesting assistance x2 in mill works just to be told they couldn't help me. Gave no recommendations for finding help either.
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May 2022 by Brad D.
I use my iPhone camera to check out at this Lowes. It's not some high tech app or service that Lowes provides, no, it is necessary because half of the items in the store either don't have tags or aren't in the system.I have attached pics from 2 recent visits.