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November 2023 by Linda Starkey
JOSE. I want to thank you for being so patient with me.
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November 2023 by Kim Canal
Called and said my truck was repaired. It was not. Did not return my call to let me know when they would correct it. Not happy with this facility and would not recommend.Services: Tires
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October 2023 by Penny Chavez
If you get into an accident Don't bring your car here.... they took 5 days just to look at your car. When you call to check on your car their rude. NEVER again will I go there. The repairs were substandard, I have USAA and reported them. I had damage to my windshield, they said they submitted it and it was denied. It turns out they sent a bad picture....I sent a picture myself and got it done somewhere else.
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October 2023 by Tom Newsom
Great service. Fixed my vehicle right away. The bill was less than expected. Nice waiting room. Friendly people.
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October 2023 by Mike J.
I went to drop my vehicle off with a water leak. It was going to rain so I asked if they could parked the car in a covered spot tell the rain passed then park it in the lot. They said they did not have the space. I pointed to a covered spot that was open. They said it was the service managers spot. I asked again if I could leave my car so I would not have to spend 2 hours driving back the next day. They still said no that's the manager's spot. The manager was also standing 10 feet away. What a ego filled little man. He could not give up his spot for 24 hours to let the rain pass. Talk about terrible service. The rep was just doing her job but the manager was a sad little sole. Don't park in my spot!!!! I'm important.
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September 2023 by Catrina Powers
I called to try to fix my recalls on my car and they lied to me saying my recall was expired and it would cost me $500. I asked if I had other recalls on there and once again he lied to me saying he didn’t see any but I have more than one recall listed on my account.
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September 2023 by Lonnie B.
Great Experience In the Service Department. I purchased a 2023 Ford Maverick pick up a month ago. I had 6 or 7 questions and a gentleman in the service department, Carlos, answered all my questions in about 10 minutes.
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August 2023 by William W.
I recently had no a/c in my Ford Mustang and spoke with David Wachner about service. He explained what was wrong and reminded me I have a Deluxe Warranty package so the repair was only $100 for the deductible. In addition, I inquired about other service which he told me wasn't needed at this time which saved me more money. David also informed me about free Pick up & Delivery which was a huge convenience for me. I am very appreciative of David's willingness to assist me in saving $.
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July 2023 by Charleen B.
5 Stars is in no way enough stars!! Mr. Porter in the service department of Gullo Ford is a rare gem! The circumstance was completely my fault and he went above the call of duty, exhibited extreme professionalism, and down right good ole' fashioned customer service!! Gullo Ford, he deserves a raise!! Thank you so very much, Mr. Porter!!
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July 2023 by Matthew Mullings
This collision center is terrible. I choose them because it is part of Gullo, and I have had good experiences with purchasing vehicles and the service center; unfortunately that does not translate to the collision centerFirst, I had trouble getting them to even accept the vehicle. Once accepted, it was essentially forgotten when one of their personal quite the job. Communication has been terrible the entire process.After possession of vehicle for ~2 months, I was notified it was finally complete; however there was still damage to the vehicle and I did not accept the vehicle in that condition.A couple weeks later, again notified vehicle was complete, though still damage to one wheel, AND the shop chipped paint on the hood of the vehicle. Instead of taking ownership of the error, they tried to claim the damage with my insurance company (fraud alert).The shop still has my vehicle at this point, an ongoing issue, and still no communication regarding its status.Services: Steering & suspension repair
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June 2023 by Google user
This collision center is terrible. I choose them because it is part of Gullo, and I have had good experiences with purchasing vehicles and the service center; unfortunately that does not translate to the collision center First, I had trouble getting them to even accept the vehicle. Once accepted, it was essentially forgotten when one of their personal quite the job. Communication has been terrible the entire process. After possession of vehicle for ~2 months, I was notified it was finally complete; however there was still damage to the vehicle and I did not accept the vehicle in that condition. A couple weeks later, again notified vehicle was complete, though still damage to one wheel, AND the shop chipped paint on the hood of the vehicle. Instead of taking ownership of the error, they tried to claim the damage with my insurance company (fraud alert). The shop still has my vehicle at this point, an ongoing issue, and still no communication regarding its status.
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May 2023 by Kell L.
I'm only giving one star bc I have to in order to leave a review. It was no surprise to me that they only have 2 stars. Today I Dealt with Amanda in the service department. For someone buying out their lease you would think they would be nicer. She was rude and told me that it would $900 to fix the broken headrests that have been a problem since we got that car and they have already fixed once. She said bc it wasn't their dealership they wouldn't fix it for less than $900. She even had the audacity to say "may if you take it back into the Ford dealership who fixed it the first time, they will help you." We live in Texas and the other dealership is as in California.. what a stupid thing to say. They aren't trying to work with you, they are all rather rude and seem miserable. We will NEVER step foot in Ford again. F-oundO-nR-oadD-eadHorrible quality vehicles
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May 2023 by January Breeden
Picked Gullo Collision because my husband wanted a ford dealership to repair my mustang after I hit a deer. Took a month to repair my car and didn’t notice until 9-10 months later that my fog light was not a fog light(don’t use that often). I contacted them and spoke with Ben end of October/beginning of November, he said he would order a new light. January 2023 called again to check status, said he had the light but is waiting on a loaner car. Calls back in February says his tech might be able to replace light without removing entire front bumper should only take about an hour but would call the next day to let me know. 3 weeks later calls and says he never got a straight answer from tech but has a loaner car coming in for me, I missed that day, my fault, personal issues, no call from Ben. I called the next week, Ben is going out of town but receptionist said chris would call me back, now a month later and no call from anyone.
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April 2023 by Tara M.
My mom took her Expedition in to the service department to get a noise figured out! They called her later in the evening to inform her it was a vacuum hose! Which ok fine (although that's not what it is). She left after paying for the part due to they would have to order it. When driving it she heard a new noise! Under the hood around the motor. We took it back and they tried to inform her it was the motor! And it wouldn't be worth doing anymore work on her vehicle! We asked for a complete refund (which would take 7-10 business days, we did get it). And we have had another mechanic look and diagnose her vehicle and none of the things they have said is wrong with her vehicle is wrong! And the original noise she took it in for is a $100 part in the wheel.
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November 2022 by Todd B.
Customer service was on point!Curious, Friendly, and let me know that it would be at least a day for service. He called just before closing to let us know we could pick up our truck at 9am and it was ready and waiting.
