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September 2024 by Tamiki Parks
I would recommend this bank for home loans. Their services were excellent!!!!
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June 2024 by Katie McMurrin
I deposited 1,000 cash in the ATM, and it had an error and ended the transaction, but it didn't return the funds or show deposited into my account. I called several times but kept getting the central call center and had to keep requesting the branch I was at. Then, it would get forwarded to voicemail. I had to park and take my special needs son inside, then proceed to wait because they don't handle their own ATM. This entire process lasted almost an hour, and I missed my son's therapy. It is Thursday, and I have to wait until Tuesday (next time it's serviced) to find out if the armored truck service finds an error (not the bank). I wanted to bank here because it's local, but having to deal with a call center and an ATM that they source out, is opposite of local.
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March 2024 by Christopher Williamson
Michelle is such a great asset when shopping for a mortgage. I appreciate her professionalism and perseverance to get me into my house.
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October 2023 by BEAR Blue
Worst experience with bank staff. Rude use different branch
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October 2023 by Jerry Arthur
Best bank in Montgomery County. Best customer service.
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February 2022 by Carla Mitchell
Chris Baughman Was amazing to work with when I was purchasing land. When I was referred to Chris…. And first financial, I had dealt with a subpar broker from vettedva and the veterans land board. Although the lot was advertised as 1.37 acres the veterans land board can only approve loans for livable land over an acre. The livable land came in at 0.903 acre.I reached out to Chris on 1/14/2022. I received a final (not pre) approval on 1/18/2022. I wasn’t expecting to close until late February/early March (due to the appraiser). I closed on 2/11/2022. The customer service and attention to detail I received was exquisite! Chris got sick while my loan was processing and he still emailed me back letting me know his situation and that his associate will assist me while he was recovering. This bank stepped in during a stressful time and got my application approved expeditiously. I highly recommend Chris and his associates!
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October 2021 by Yolanda Trueheart
Great experience and my loan officer Derisse was wonderful!!!
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October 2021 by Joshua Nugent
Derisse was very responsive, always answered my calls, and was on top of things throughout the whole process!
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October 2021 by Tommy
We refinanced our home with First Financial. The process went very smoothly, quick, and representatives were always available to answer questions.
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October 2021 by Bill McGraw
Great experience all around!!!
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July 2021 by Hunter Wade
Awesome staff my favorite bank, great to work with had multiple loans through them a credit card and my debit card very trustworthy and made any transaction ive had with their staff awesome! Carissa Parker has always handled my loans and and credit aps and does a great job. Never had and security issues in 2+ years banking with them and always feel welcome.
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April 2021 by Kristen Griffith
I wouldn't recommend anyone other than Michelle Greif when looking for a mortgage loan officer near the Conroe region. She went above and beyond for us during our first home buying experience! Her years of experience and wealth of knowledge were key in quelling my FTHB anxieties. Thank you Michelle for all that you do! First Financial is lucky to have you.
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April 2021 by Kara Boleyn
Jordan was great, super patient, and never left me wondering what was going on in my refinance process. Highly, highly recommend!
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March 2021 by James Calkins
Jordan Hays was our loan officer three times - new home construction loan, mortgage, and most recently, a refinance to take advantage of super low interest rates. He has been straight and timely throughout. I would go to him again for sure. I highly recommend him.
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February 2021 by Sherrey Starr
Jordan at the Montgomery Location was so easy to work with on the process of my new home loan. Everything went smoothly and efficiently. Always very prompt in answering any questions or concerns I had. I would recommend Jordan to my family and friends for their Home purchasing needs. Thank you Jordan. It was a pleasure to work with you.
