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October 2023 by Adam Jason Sanchez
I am not a customer, but I keep getting mail to my po box for one of their clients. The post office does not return to sender, they keep putting the mail back into my box. I just got off the phone with a call center that was absolutely no help! (only number available for any branch)They told me to go handle this matter at a branch... I did and was told they couldn't do anything. They won't even contact their client to get an updated address or at least stop sending to my address. Their clients name is Pablo Flores.
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September 2023 by lee o
props to omar, the guy has great patience & is always so helpful. plus he always hooks me up with pens i use at work! please dont send him to diff branch (what seems to happen to mgr/assist mgrs etc)!
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April 2023 by A Peterson
Fees for everything. Worst bank I’ve ever used.
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July 2022 by lisa williams
Anaiya Cole has went above and beyond to serve me. The first time that I went there to open an account, the tellers were serving their last customers, and open an account so it was time consuming, I appreciate her due diligence.Todays 7/7/22. It’s RARE to find exceptional customer service from absolutely anywhere.
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July 2022 by Queen C
Man I have been a customer with this bank for over 10 years. The past couple of years it has really, REALLY gone down hill. Bethany and Ingrid were the best managers this company has EVER HAD. I wish I knew what location they were at. Really fighting the urge to close my account altogether. Thumbs down for me, I’m over it. ??
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June 2022 by Chelsey Dehart
Man I have been a customer with this bank for over 10 years. The past couple of years it has really, REALLY gone down hill. Bethany and Ingrid were the best managers this company has EVER HAD. I wish I knew what location they were at. Really fighting the urge to close my account altogether. Thumbs down for me, I’m over it. ??
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June 2022 by Heather Perry
I was with this bank for 7 years and have had nothing but problem! This week they deposited my check into someone else's account?!? We closed our account and have mad the seitch to chase bank.
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June 2022 by Jo Lynn Fussell
Had a little setback with a deposit but they were very helpful and understanding.
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June 2022 by Jo Fussell
Had a little confusion as to which account and so on but they were very helpful and understood.
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February 2022 by Clement Villasenor
Got there 7 minutes before closing and it was closed.
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December 2021 by Hywatha Smith
I just wish you can deposit through there atm.
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February 2021 by Kyle Fallon
The woman we worked with (forgot her name), was courteous at opening our account. <
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December 2020 by Terrence E.
I was racially decriminated against by the senior branch manager Maria Alarcon. I've been with this bank for ten years. I was making a Christmas loan check deposit into my account when she asked me did I request this loan? Then she started speaking loud and said " if this check is returned as a bad check we will close your account " I asked her was she talking to me like this because I'm Black. I reported her to the district manager. Do not go to this location!!!! This manager should be terminated immediately. I will follow up with a lawsuit for defamation of character.
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June 2020 by Chasity P.
This bank is a con. My sister banked with them and the overly charged her several time with hidden fees. My husband is trying to leave this bank. Been with them for 6 years and they changed their hours due to pandemic then charged him overdraft fees. THEY DO NOT CARE ABOUT THEIR CUSTOMERS. They try to find ways to over charge for profit. I wish I could give them negative stars.
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May 2020 by Raul Paredon
Maybe update store hours online, it says y'all close at 7pm Thursday, but It was closed at 6pm