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December 2023 by Narciso A.
They refused to do repairs on my vehicle unless I gave them another estimate from another body shop recommended by my insurance. I couldn't believe it...1st choice already given me their estimate but wanted to charge me another body shop estimate because it was $500 dollars more then 1st choice...don't use this greedy, crooked body shop
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November 2023 by Ms. Skeeter
Years ago a person could count on one hand the places they don’t like to shop/do business with. Today, it seems to be the opposite.For me there are three places I love to do business.1st Choice Collision has become a place I would choose again.Their staff reached above and beyond status from the moment walking in the door to the return of the vehicle.Location Convenience: GREATLocation Environment/the feel of the place:GREATEmployee Disposition: FRIENDLY/COMPETENTCommunication: GREATWorkmanship: GREATWarranty: GREAT1st Choice Collision is a treasure.-Ms Skeeter
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November 2023 by Michelle P Becton
Best shop in Conroe!!!I highly Recommend this shop. Dan will make sure you are taken care of. Great employees. Thank-you Dan and Wendy for "EVERYthing!"
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October 2023 by Christi Henderson
I used this place recently because Nissan recommended them. I wasn’t pleased when I picked it up. It had some ruff spots where the paint looked like it would peel off so I took it back. They also had a wheel repaired which afterwards my car is shaking and they blame it on my wheels needed balanced. Not sure why after they repair the wheel that happens. I took it back the second time to have them fix the paint and see why my wheel was shaking. When I pick it up it still looks almost the same. Maybe a little better. They claim the tire repair shop says there is nothing wrong with my car although it is shaking since the repair. Also i noticed the sunroof visor open as soon as i picked the car up. When I closed it it made a horrible noise so I tried to open it and close it again and it’s broken. Why they even messed with the sunroof is a question still unanswered. I finally got a call from someone and they are basically blowing that off too. So now my car shakes, my sunroof visor won’t close and I still have to worry about the paint peeling in the future. The repair was supposed to be 3 days which ended up being longer and the second time it was almost 3 days as well. Not understanding why such a minor repair turned into a big headache but I won’t ever use this place again. The only person that seemed concerned was Ashlynn but once I took it back after the sunroof incident she kinda brushed it off as well. I had to leave a star to leave this review but they don’t even deserve that!!!!!Service: Body & Trim
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October 2023 by Richard Walker
Ashlyn was wonderful. Wendy was also very helpful when dropping off and picking up. The gentleman who works alongside Ashlyn helped me get checked out at pick up. Everyone was excellent and provided truly exceptional customer service. The completed work on my car met my expectations.Service: Body & Trim
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September 2023 by Mak W
I first want to thank the courtesy of this shop from the moment I called them. They were all extremely nice to me and it was such a headache to deal with Geico. My car got dropped off at first collision after a failed fixed attempt at classic collision. Ashlynn kept me informed the entire time and I felt so confident that my car would be back new in no time. When I picked it up, it was ready to go and just as beautiful as before my wreck.This shop has great people and great customer service. So thankful for my time here and thankful for the staff.Here’s before and then after. Truly 10/10 job done!
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August 2023 by Marisa Pincus
I had a great experience. Everyone is very professional and nice. It took a little longer than expected only because they take pride in their work and wanted it to be perfect.I cannot recommend them enough. Im very impressed with the repair work.
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August 2023 by Novilia
Mr. Dan is very friendly and very helpful he answers all of my questions regarding my car reparations
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July 2023 by Steve Whittle
I think many folks tend to stereotype “body shops”. DO NOT put these folks in that bucket!! This crew and the quality of work they perform is exemplary. I would suggest this may be the most professional organization I’ve ever dealt with. The follow up and the level of communication is off the chart. Trust me once you drop off your vehicle you will never call them to find out what’s going on because they will contact you first. . A special shout out to Cody, Dan and Ashlyn!
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June 2023 by TAShannon1
I brought my truck in after an accident. Unfortunately their policy limits them from handling my truck (due to it's age) however they were great to deal with. They looked at my truck and Ashlyn advised me on how to handle my situation for the best possible outcome. Thanks guys for pointing me in the right direction!
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June 2023 by Chris James
Great experience here! Ashlyn was very professional and polite helping me get my car repaired after an accident. The quality of the work was excellent as well.Service: Body & Trim
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June 2023 by Mike R
People were nice. If you don’t have a new model vehicle, they won’t touch it. Corporate shop for sure. Not local anymore.
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June 2023 by Jennifer F.
Top notch service. Had a dent fixed. Was perfect. Quality and pricing is fair. Would use them again for any body work i may need.
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April 2023 by Nick Ross
I am happy I chose them as a vendor for repairs. Customer service was great and repairs were speedy, 10/10. My 2014 Toyota looks new again.Service: Body & Trim
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March 2023 by Melissa T.
Great customer service! Ashlynn was great to work with, always answered my questions and kept me in the loop while my truck was being repaired! Best part was the full detail when they returned it back to me! Will definitely use them again!!
