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August 2024 by J M
Stay away at all costs.
Their phone doesnt have voicemail and they let it ring sometimes for 30 minutes before they answer.
They never know when your car will be ready, and through the whole 3+ weeks that they had my car, they picked up the phone for me maybe 6-7 times total, 3-4 of them being the 2 days after I had gotten my car back.
Single handedly the worst auto repair place I've ever dealt with.
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July 2024 by Gustavo Gomez
They claimed to replace vehicles parts to my brand new truck and looks like they just fixed the old parts snd put a new coat of paint and back on the car it goes. They have over spray from the paint department on different parts of the hood. Scratches ding on “ new “ replaced part. Basically fraudulent repair and taking insurance money for parts they didn’t replace
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June 2024 by Fast.Fearless Admin
STAY FAR AWAY! Go to a dealership. This by far has been the worst company I have ever had to work with. The lack of communication and the lack of accountability has been unbearable as a customer. This location has had my car for TWO MONTHS!
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May 2024 by Bill McClellan
Horrible place, they kept our car for a week and didn't do anything to it. When I called they lied and said the bumpers were off and it was unsafe to drive. We went the next day and the car was intact as it was only there for an estimate for hail damage.
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May 2024 by Daniel Shealy
Amazing customer service .Treated me with the so much respect ..
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May 2024 by Rafael BENAVIDES
Very good place to sterilize your clothes, large and small washing machines for what you need. Large dryers all at the same level.
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April 2024 by Rian Stepp
Someone ran into my Audi and I had to get my bumper fixed. I was so upset about having to get my car fixed, but Classic Collision did a great job and I got my car back fast! I didn’t have to do anything. They dealt with the insurance company and I just picked up and left my rent a car there! I had a great experience! The woman in the front was always so nice and helpful! I will take my car back anytime I need repair! My car looks so good and got it back so clean. Thank you!
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April 2024 by Jasmine Lemelle
Usually not one to leave bad reviews, being I have worked in Customer service management for years, I am pretty patient with companies as I KNOW things happen. But my experience here was ridiculous and avoidable.
One month repair for my car for a few paint scratches. I kept being told different dates as to when the car will be done, and every time I called on the date I was told I received an excuse. The biggest one was that the person working on my car had a lot of other cars to repair, and he was unavailable for a few days during the repair. If that was going to be the case, why wasn't I told so I could take my car elsewhere. I have had similar repairs with other cars I have owned, and this job should've taken less than 2 weeks at MAX. be transparent with your customers before they give you their car.
Edit: I also had a problem with the payment being confused, which caused another inconvenience. I am impressed by the quality of the paint job, so for that, I am raising my review to 3 stars. The quality of the work was great, but still an absolute fail for overall customer service, communication, and transparency with their customers.
Update: Had some panels on the interior of my car broken, and the manager made excuses and said "that's not because of us, we had no reason to touch the interior" though the part was not broken when I took it in. Said they would figure out what happened and get back to me. That was MONTHS ago. Brought my car to another shop and they are repairing the damage. The mechanic even explained to me why this shop DID remove the panels for the repair and they could not have repaired the exterior without removing it. It was completely unprofessional that I had to get another shop to repair damage that was caused HERE.
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September 2023 by Peter Diaz
I tool my daughter's Buick Encore here for back bumper and spoiler repairs. They did a great job. Fast and free of hustle.. thanks Classic Collision.
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September 2023 by Paul Gugenheim
Very disappointed. Looking at four weeks getting the work done. They do not return phone calls and leave you on hold. Terrible service. Their predecessor Dennis Repair was a five star facility.Services: Painting
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September 2023 by Steve Enloe
Fast service, beautiful job.
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July 2023 by Blake Shockley
They repaired my vehicle, but left it a complete mess. The interior was full of dirt and debris, and the paneling scrapped and in a place broken. The staff were very polite and helpful.
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June 2023 by luis chavez
Great service. Very professional. I won't take my vehicles anywhere else for body work.
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May 2023 by Daria Hanser
They did good job and in a reasonably amount of time.
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October 2022 by Leslie Starba
My husband was rear ended, had pretty extensive damage. Our insurance company sent us to Dennis Collision. I couldn't be more pleased with the service we received from the moment we walked in. Staff was excellent. Kept us up to date at every step, from parts order to pick up. We got our car back a full 2 weeks early and you would never know it was ever hit. Quality of service and repairs were well beyond our expectations. I would and will highly recommend them! Thank you all who had a hand in service and repairs. Y'all know your stuff!!!Leslie and Curtis S.Service: Body & Trim
