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April 2024 by Tami D.
Service is awful! Everytime I go in there it seems to be a problem. Make an appt due to check engine light being on and when I show up they said I didn't have an appointment. Funny thing...I also made an appt to have my husband's car serviced and that appt shows it was made. Both appts made at the same time but 1 day apart. HOW DOES THAT WORK? Alex said I must have made my appt elsewhere...NOPE! Sick of their crap. Never buy here and expect good service!
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March 2024 by Kaylyn Lindsey
Taken my vehicle here for major repairs twice and will continue to do so! Staff is friendly, building is clean, and repairs are done in a timely manner with communication throughout the process. Alex was my service advisor and he’s wonderful!!
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March 2024 by Nathan T
Awesome experience with John Parkinson and Charles Willis.
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March 2024 by Hernandez-Holland Family
Good experience, thanks to John Parkinson, our salesman. He walked with us through the entire process of buying our Arteon. He even walked through the car settings and helpful with the app. The man knows his product and helpful in the entire process.
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March 2024 by sarah white
John Parkinson sold me my 2024 Taos SE and as a first time car buyer, I can easily say, he made my experience so smooth. He helped me understand WHY Volkswagen and any random question I had, there was an answer for it. He made me feel safe and comfortable in an environment I had no experience in.
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February 2024 by JD M
John Parkinson helped me buy a new GTI. The deal took me over 3 months from the time I started shopping until I was ready to buy. John was helpful and patient the entire time, and always remembered who we were and what we were looking for. Also, his product knowledge is unmatched. I won’t buy a VW from anyone else.
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February 2024 by David Egeland
I am NOT happy with the service I have received. We have had this vehicle in your shop (picked up on the following dates) 8 times in the last year. 2/20/24, 2/19/24, 2/6/24, 1/25/24, 12/29/24, 11/6/23, 7/29/23, 2/22/23 Many times with the same issue. They have failed to properly seal the gaskets and had to have this fixed again. They didn't prep the car correctly for pickup so immediately had to send it back (never left the lot). They forget to put things on like the battery cover, even when I had messaged them before to be sure to do that, and they STILL didn't. I actually had to help to put it on! They never could locate the suspension problem. I will be taking it to Christian Brothers for them to look at it. They can't be less incompetent than this dealership has been. I don't ever plan on returning to this dealership.
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February 2024 by Slava Glazkov
Good service!
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February 2024 by Ark Angel15th
Everyone from start to finish was delightful and professional. I was given additional knowlege on my vehicles maintenence beyond what was requested. Very thankful and appreciative.
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February 2024 by Anthony A
**UPDATE: After providing my contact info, they never reached out
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February 2024 by Rachel Moyemont
I went to service for an oil and filter change. I had issues at another location before coming to this center. Jeremey in service was amazing at the Conroe location! His customer service was excellent at explaining everything and reassuring. They made the process quick and easy for me. I definitely recommend this location!
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February 2024 by Aldo Lopez
Alex is great and very helpful. The only thing it was uncomfortable was that when I scheduled appointment online for the ID4 on a Saturday, it doesn't say that the only person who knows about these EV's does not work on Saturdays, so we had to reschedule everything again.
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February 2024 by Alexis Watts
Great service, questionable pricing for part. That was disappointing
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February 2024 by Sophie Wallen
had a bit of things wrong with my car but definitely feel i was ripped off. over $1000 in “labor costs,” i asked the worker “how do you determine labor costs?” he stuttered and gave me multiple vague answers, like “it’s based on a system” and “it’s national average.” additionally they told me around noon yesterday that my car would take all day to fix, i assumed that meant 6-8 hours. they called 3 hrs later and told me that it was ready, but i was at work. i came by after work around 6:30 (google says they close at 8) and was told that the service department closed at 6 and they didn’t have my keys. would have been nice if someone would have mentioned closing time when i dropped off my car, or when they were telling me it would take all day, or when they called me to pick up my car, or when they called to ask if i needed a ride back to the dealership. the one thing i do like is that they paid for my uber.
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February 2024 by Javada Smith
Worked with us until we found a solution to make things work on both ends!
