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June 2024 by Claudia Segovia
My family had a really bad experience at this Cosco yesterday afternoon. The employee at door was so rude to my husband and daughters. My husband and daughters were so excited to visit Cosco for the first time and were looking forward to getting a membership but after this sour experience we are reconsidering our plans. As my husband walked into the store and searched for the customer service desk, the lady shouted out to him “I need your card!” “sir I need your membership card!” my husband was confused as to why she was shouting this to him, and ignored everyone who was walking in and not being questioned, he tried explaining I do not have a card I am a new guest, rather than trying to help him, and oh I don’t know maybe guide him to customer service for someone else to help him out, she continues screaming in a very rude way “you can’t enter without a card!” She was so rude and unprofessional about her approach to him. My husband was so upset he went over to a manager and explained what happened. The manager’s response was “oh I apologize for her being a little too aggressive.” Little did my husband know this lady did the same to my teenage daughter who had stayed behind getting a cart. This lady made my daughter remain at the door because she didn’t have “a member’s card” to let her enter the store. She actually stayed recording this lady at the door letting people walk in and not asking them for their cards. So, yes we felt discriminated because the video clearly shows how this lady was only questioning some people. Horrible customer service!
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April 2024 by Anar Agamirzoyev
Horrible customer service!
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March 2024 by Mary K.
Can't go wrong with anything you get. Their brand is 100% backed and service is exceptional!
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March 2024 by E.J. Kim
Poor customer service and unhelpful.
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February 2024 by Richy O.
The Costco meat looks really good and colorful but once you open the package it looks like it was tampered with to create this artificial color.
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December 2023 by Sara B.
First time shopping here. They take Visa only. The cashier snatched my product away from as if I was not in line to pay for it when I pulled out my Amex. Honestly found that petty, rude, and disrespectful. Don't go here to find the Christmas spirit.
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December 2023 by Jack
Parking lot is tiny compared to other costco that i went.
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November 2023 by NITECAPPS Laurence
Crowded, noisy, constant line of return items to customer service.
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November 2023 by Sandra O.
Amanda C. The cashier and Erick the manager Came to Costco to do our shopping and to get some items for our business,we asked if we could pay 2 separate transactions,since 1 was for our business and needed a separate receipt for it and the other one was a gift for a new born, and wanted to pay it with our personal card,the cashier stated that ONLY THE CARD HOLDER CAN MAKE TYE PAYMENT..! But I explained to her that we both are members she denied my purchase after we explained to her what was going on,and became demanding,the she yells out manager and orders me off her register,I thought it funny,but did get me mad,spoke to ERIC WHO FRANKLY DIDNT CARE TO HEAR ME OUT, he said it was company policy that she denied my purchase and walked away. We then went back for the same items stood in line at a different register and payed just fine,it's just upsetting that as a nation we keep dividing our selfs and keep hating each other rather then being kind to each other ...! I would seriously have a word with miss Amanda C the cashier and MR Eric the manager about customer service and just being genuine when talking to guest that have done nothing to them nor offend them in any way. Just poor poor customer service on their behalf,and I'm % sure nothing will be done about it. Sooooo sad because her ego keeps getting bigger and will do it again to other none white customers.
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November 2023 by LaToya N.
Well I will not be going back to this location. Today my daughter and I went to this store when it first opened up on a Sunday. There was a whole lot of people entering the store at the same time but when the lady at the door seen me and my daughter she asked us to show her our Costco casts but she allowed all the other people into the store without producing a card. My daughter and I are African American and the other people entering the store were lighter skinned then we were.
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September 2023 by Ben K.
I always thought what is the hype about membership and gas price at COSTCO ? Well to my disappointment such a big higher price for membership, than the gas price is much HIGHER than the GAS STATION down the street ! true fact, than I have to scan membership card than select CITI card that was offered by COSTCO to pay for gas, than they take a pic. of you right when you enter your car, sweet. Wow what a great deal, right ? NOPE what a waste. TRUTH BE TOLD WHAT A DISAPPOINTMENT ‼ Benjamin C.
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July 2023 by Thida R
Great great price and pretty quick
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May 2023 by Queen Bea Lewis
Costco's pharmacy in The Woodlands/242 is the absolute worst! Every time I get any of my prescriptions filled they're always out of something. They never let you know when, they have received it, until one day you remember that you didn't get it & just happen to call. My husband had a prescription for some cough syrup that was sent in February and just got it today and I just happen to call yesterday to inquire about it!! I love Costco's, but the pharmacy is just awful!
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December 2022 by Debra B.
This store is great. The bakery is excellent. They have great bargains in their clothes also.
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June 2022 by Rachael P.
I Purchased the Spanish cheese selection from Garcia Baquero on 6/17 and today is 6/20. The Best Buy date is 8-12-22 And the cheese is already starting to mold. This is not the first time it's happened. COSTCO get with the manufacture.....This is ridiculous!
