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August 2024 by Stacy G
Car took 2 months, which was much longer than the insurance adjuster estimated. ZERO communication. If you don't call them, you will have no idea what is going on with your car, they will not reach out for an update EVER, not ONE TIME in 2 MONTHS. When you do call them, they will say something like "it should be this week" and then it will take another 2 weeks. Customer service, communication, and being timely or accurate with their time frame is not their strong suite.
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August 2024 by Kevin Clark
3 vehicles and 4 incident. Same experience each time. High quality work but tend to be very slow on delivery.
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May 2024 by Alley Cook
They did such an amazing job on my truck in a great timely manner and great communication! Huge shout out and thank you to Kerri and Katie and the body shop!
5 star… highly Recommended them!!
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March 2024 by ilike blue
Amazing. They fixed my passenger side mirror and did a great job. Very fast and friendly service. I appreciate them for taking the time to explain everything to me ?.
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September 2023 by walter barillas
I do not recommend, they are a couple of liars for taking your car, they promise you weeks, it ends up being months, then they accuse you that you are bothering them.
After months of giving me my car and I was not satisfied, I owed the GMC emblem. Four months later, I took my car to exchange and then I asked the body shop if I already had the GMC emblem, to which they responded that my truck is no longer there. in my name just because that Alex guy looked at me driving my new car.
My people, if the car is new, it is a total loss and the headache will go away.
If you have any questions or tests, I can send it to anyone who needs it.
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September 2023 by Justin Martino
They do great work. Good customer service.
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September 2023 by Carlos Abreu
Good service and very friendly
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July 2023 by Andrea Phipps
I have brought my vehicles here a few times for repairs because the location is convenient and they have gotten the job done, although it has never been the best experience(3/5 stars tops). This last time was absolutely dreadful though (0/5 stars). It took so long to have my bumper replaced. Insurance stopped paying for a rental after one month, so I was figuring out rides for a couple weeks. When I got my truck back, the gas gauge was messed up and the battery had to be replaced (no issues with either of those things before dropping it off). I am done with Collision Solutions. I will never use their services or recommend them again. I wish I had looked at the reviews before getting involved with their company in the first place. All of the complaints about taking too long and difficult communication have been spot on every time I have used them.Services: Auto body & trim repair
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May 2023 by Daniel Diaz
It's clear that Customer Experiences mean nothing to this company. I've been treated unprofessionally, had NO communication efforts about truck repairs, and been jerked around for WEEKS about the completion time with no regard to the amount of money I'm paying for a rental. NOTHING has been done to reconcile the situation and I've been told, there's "nothing that can be done" I've been refused to speak with the owner to sort out the disagreement as well. So, I will now be using every platform possible to let EVERYONE know, that this is NOT where you want to bring your vehicle. Conroe has many shops to take a vehicle, and this is the level of service one will receive, I'm happy to point everyone is many DIFFERENT directions. I'm contacting my insurance today to notify them of the disservice and for the obvious possibility that the work done could be done incorrectly or maliciously at this point. POOR POOR SERVICE and TERRIBLE CUSTOMER SERVICE. Working for a Large company in the area I'm extremely disappointed in this company and their lack of attention and care for Customers.
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May 2023 by Briunna Burnam
I wish I would’ve read the reviews before wasting my time . I went up there to get an estimate and it’s been a month now & no estimate . The girl told me someone would call me that day and never did . I also called many of times & they put me on hold and never come back . I do not recommend this place .
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May 2023 by Bree B
I wish I would’ve read the reviews before wasting my time . I went up there to get an estimate and it’s been a month now & no estimate . The girl told me someone would call me that day and never did . I also called many of times & they put me on hold and never come back . I do not recommend this place .
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May 2023 by Daniel D.
This has been the WORST Customer Service experience I've ever had the displeasure of being a part of. I took my truck to this shop for repairs. After waiting weeks for my insurance to approve, I was told it would take *two weeks* for repairs. In this time I rented a vehicle (out of pocket as it wasn't part of my insurance plan). After the second week was up, I was then told it would take an *additional week*. At the end of that week I was told that parts hadn't arrived. Come Friday last week I'm told parts arrived Wednesday evening but it would take 3 days (keeping in mind I drove by and it sat outside all day Thursday not getting worked on) At the end of the 3 days I'm told it JUST needs to be assembled and diagnostics and it only needs one more day. TODAY was that day and now I'm told "surprise" still waiting on parts and it will take ANOTHER DAY. Complete disbelief. This ENTIRE TIME I've been the one who had to reach out to THEM for updates, only to get let down over and over. Today, I tell them I've been jerked around for weeks with the same story of "next week" and "tomorrow" and nothing all while I'm paying out of pocket over and over for this rental. So I ask "Sarah" today how they plan to reconcile? She says, they reconciled by saving me $ on my deductible. I informed her that saving me money is good customer service, and me being in retail I'm familiar with that. Reconciling is what's done when one has done wrong or provided a terrible experience for a customer. I asked then what the owner or manager can do and was told "she'll be gone until Tuesday I'll talk to her then" as if calling someone when one has an urgent matter is impossible. She simply said, "there's nothing I can do". So...At this point, I'm being done wrong and receiving ZERO communication, and instead having to force it out of everyone. I'm a community member here in Conroe and ALWAYS do business locally, so to be treated Rudely, Unprofessionally and receive the lowest level of Customer Service as I've had here is beyond disappointing. I'll be 100% sharing my experience with as many people as I can, and I just so happen to have a large outreach. This is step 2.
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April 2023 by Highly Blessed
The best paint and body shop within Conroe, I have always taken my vehicle to this shop and yet to say I've never had any problems ?The staff is super outstanding!!
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February 2023 by Joseph Cleveland
Horrible customer service and very unprofessional. I went to recieve an estimate last Monday and was told after the lady took pictures of my vehicle that I would recieve my estimate after a few days because the person who writes it up wasn't there. So after not hearing from anyone for almost a week I call in on Thursday just to get told the same thing.?♂️ I don't know what's going on there but it's been the most unprofessional and worst customer service I've ever experienced. I'll never go back there and wouldn't reccomend anyone doing business with this place. It definitely gave me shady vibes, but most definitely very unprofessional.I ended up going to another place and received an estimate with in 24hrs and had my car fixed in less than a week.....SAVE YOUR MONEY AND GO ELSE WHERE, TRUST ME
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December 2022 by Mason Cooper
Collision Solutions was mistakenly my choice of car repair. My driver door window will not roll down, after receiving my vehicle my driver door speaker is blown out like it was excessively used during its time there, traces of paint are blotted throughout my interior. If you are interested in getting railed by a body shop, Collision Solutions should do the job just right.Service: Body & Trim
