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July 2024 by Brandi Utley
My fiance and I opened a new account with Anna P. and it was a great experience. Anna was awesome! Her customer service skills are top tier. She not only takes care of business, she takes time out to get to know her customers and build a rapport. If you ever need to open a joint account, ask for Anna. She will treat you very well! She's a sweetheart!
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June 2024 by Nguyen TRINH
I agree with you, the men here are very enthusiastic, but the women look down on the customers and don't show any concern for them. They always complain about being tired and crowded, so they should quit their jobs. fit.
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June 2024 by Pete Martinez
Business customer trying to add an account and open an investment account. After numerous emails and calls confirming the meeting set weeks ago, 45 minutes before the meeting I was called to cancel because of a "personal reason" for their investment banker. Completely unprofessional and total disregard for the time and effort made to arrange my schedule in order to make this meeting. You have to do better Chase.
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June 2024 by Carlene Menard
The bank manager at this location is completely unprofessional and unhelpful! Chase froze and restricted our account for NO REASON! They said they would not allow any deposits or withdrawals, this was on a Friday. Then they allowed our paychecks to deposit anyways and wouldn’t allow us to withdraw the money! The manager barely made a 2 minute call to “back office”, this flagged our account, then WE had to call Chase fraud department and wait for them to send us our money. This manager had no idea what he’s doing and refused to help us further!
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June 2024 by Pan
Very good bank but the staff at this branch are trash, they treat you badly and the guard is just looking at you as if you were going to steal something
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May 2024 by Lisa Torres
Witnessing Chelsea's selfless dedication was truly heartwarming. It is individuals like her who embody the true spirit of service and make a significant difference in our community, one person at a time. In the field of psychology, we often refer to such individuals as heroes, as they selflessly work towards changing someone's future without expecting anything in return.
Thank you Chelsea! YOU ROCK!
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May 2024 by Michelle Renee
summer like the season was absolutely horrible I mean from the moment I walked up she was rude I’m sorry she hates her job so damn much I would not recommend summer like the season because that woman is always heated
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May 2024 by Erika Rebik
04/18/2024-I had to have past info on my account from years ago. I called and spoke with T.J. over the phone. He was very patient and professional. He explained in detail-as I am not computer savvy-what I needed to do. He made it so simple and easy! I really appreciate TJ taking the time-esp near closing-to go above and beyond his job to help me. He is such an asset to this bank.
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May 2024 by Tammy Gardner
I took a check from a family member The lady didn't even act like she could read. Then she said one letter was wrong . Then she suggested I bring a different i.d that wasn'ty own ,that's illegal. Instead of talking to my family member on the phone or least telling me to get it corrected . The lady acted like she was above and beyond . She stamped the check cancelled . I'm going to get another check today .
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April 2024 by Cierra Harris
Do not I repeat do not bank with chase!!
They close my account last Friday 03/15 saying there was suspicious activity so I called to see what was going on and I get told they are closing my account and refuse to give me a reason or answer just that they have determined that I can no longer bank with them. So I decided to go up to the bank where they called the same number as I did and tell them the same thing and there is nothing they can help with. I can not get into my account or get my money from my local bank instead I have to wait until the middle of April maybe for them to send me a cashiers check for what was in my account. I am not happy and do not recommend this bank if you want to get your account closed for no reason because they could not give me one single reason at all .
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March 2024 by Tamara Sexton
Worst credit card I've ever had. They approved me for a good line of credit but decline for fraud almost every transaction. It takes a day to get it unlocked again. Don't recommend them for credit cards!
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February 2024 by Why
Fix your ATM!
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January 2024 by Keitha McCaughey
Called try to stop payment on a check and could not reach a live person at the local branch. Called the 800 number that I was given for a call center and asked to be assisted canceling a check. They were given my bank acct # and social security number address, previous address but then wanted my pin #. I did not feel secure giving out all of this over the phone. I have not ever been asked for those things to try to cancel a check.
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January 2024 by Martha Iracheta
Poor People Skills, No ability to help. Inadequate manager at Chase Bank. Negative Impact on community.
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January 2024 by Isabella Iracheta
*CORPORATE READ THIS*Customer service is AWFUL. So called Management, NO PEOPLE SKILLS. NO ability to help. Glad the bank is in my community, but CHASE needs to know that rude management is representing it.1320 W Davis St. Conroe, TX.SAD for you CHASE BANK.
