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November 2023 by Vanessa Stroud
Best customer service! Stefano is amazing and was able to service my car quickly. I will be back for all future service and maintenance.
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October 2023 by Luci McMonagle
Stefano was amazing!I went to get my car safety test at a different place down the street and they had like five people in line and said was going to be about 40 minutes!Considering I work three different jobs and my time is extremely tight I went down the street and seen Hot City Automotive. I gave them a call to see if there was a wait.The individual who answered the phone was polite and said I could come in immediately! ?This definitely made my day. I pulled in and went to the office.They got my car in immediately??!They got it tested and back to me very fast!My car passed.I was back to work before you knew it. Which saved me a lot of time and money.There was a slight glitch where the testing machine was not connected to the government site. I was having some issues trying to renew my plates online. My first review was 2 stars.And....Stefano responded to my review almost immediately. I wrote this at nearly 10 at night. He not only responded immediately to my review he followed up with a phone call the following day (today)to ensure to let me know that the system was corrected and all of the admissions were updated to the state.He waited on the phone until after I was able to register my car online before we hung up.The issue was no fault of Hot City Automotive. It was just simply an issue with the machine that they immediately took care of as soon as they were notified. The only thing that I wish would have happened is when I did call back and let the front clerk know about the testing not being online that they would have investigated a little bit quicker. That would have prevented my negative review.Fortunes are always in the follow-up! ?I highly recommend Hot City Automotive..... they truly take your comments seriously and they follow up with you if you are not completely satisfied.
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October 2023 by Jacob Holloway
This is the best place I’ve been to for an inspection, the tech doesn’t add on anything that isn’t in the law like other shops. By far the best place I’ve gone toService: Vehicle Inspection
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October 2023 by Charles Roach
The guys there couldn't help me with my AC system due to the new Freon,but referred me to conroes choice auto,thank u guys gene and company took good care of me
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September 2023 by Tom Hennen
Hot City always exceeds expectations. Jared and Stephano run a very professional mechanical automotive shop. If you've never used them, "Just Do It"!! If you have, then you know what I mean!!Service: Steering & suspension repair
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August 2023 by Brian Crawford
Went there for an alignment. Guy said if I wanted an alignment, I would have to allow the tech to test drive my car without me. If you guys are so insecure about your repairs, perhaps you should find something else to do for a living.
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August 2023 by Regina Herrera
Would absolutely recommend to everyone I know. I had terrible A/C issues that they quickly diagnosed and repaired. The summer heat is brutal this time of the year and I'm so thankful they were able to get me back and running again.Services: Auto A/C recharge
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July 2023 by Dustin McBeath
Took my car in to get mufflers so I could pass inspection. These guys were fast. The car sounds so much better.Service: Exhaust
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June 2023 by Ray Hanson
My first visit and Jared was wonderful will definitely make this my place when my vehicle's are in need of help, thanks again Jared.
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May 2023 by Stacy Johnson
After having tried three places to get my inspection done in a hurry i pulled up luckily at hot city and immediately got assistance and an assurance it would be done quickly. the shop is clean and the folks are super friendly will be back.
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May 2023 by Creative Culture
Some of the most shady people you will ever dealt with , they act like they care about you and your business but they don’t. Wouldn’t recommend them to anyone for anything even if they paid me beware!
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April 2023 by Christina Todd
Replaced and painted front bumper and passenger side mirror cap, front grill as well. I brought all part’s except the mirror cap. It was hard for me to find the exact mirror part and color. Hot City Automotive found and fixed everything like NEW….I WILL return an highly recommend anyone to go there before anywhere else!!!!!Service: Painting
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April 2023 by Joseph Pena
Very knowledgeable team. Felt secure while getting my baby worked on. Also very quick and efficient !!
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February 2023 by Ryan Martinez
The first time I took my vehicle here the costumer service was fantastic, however when I took my vehicle back the second time for a different service it was an awful experience. For example , the costumer service went downhill bad several days went by without a status on my vehicle I had to contact them and they constantly gave me the run around then when they did contact me they didn’t find an issue with the vehicle now , so basically my car sat for almost a week and a half and now I’m stuck having to take my vehicle else where because they could even diagnose it and it’s still not running properly such a waste of time and money if I were you I’d go else where to avoid the hassle .
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January 2023 by Shi1984
I did not go, but this is so the actual person can remain anonymous. Took their car to the shop, they had just replaced ALL of their plugs 3 weeks prior with a trusted mechanic, and he had checked the pigtail connectors the day before, but he was busy, so they brought their car here. Was given a long list of repairs, and chose to wait and ask trusted mechanic again. Suddenly, their car was much worse, and when leaving, their "check engine" light came on. They got home, and every single one of their pigtail connectors had been broken. Apparently, Jared was the person who handled their car, and this person is now beyond furious.