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July 2024 by Rita Hoesing
Package was stuffed into mailbox damaging the contents inside. This has happened before but I never said anything. I wish if package didn’t fit they would bring to door. Wish I could post a photo to show how bad it was.
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June 2024 by leeoniee
Clean space, the employees are knowledgeable and nice. They know how to keep the line moving.
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May 2024 by Mark Schaub
I, sadly, have to 100% agree with any/all comments speaking to Donna's poor attitude / ineffectiveness. My wife and I needed to have fingerprinting done and she was extremely standoffish at the start and ended up wasting our $140 and over an hour of our time.
The electronic fingerprint machine is even worse than she is. We tried dozens of times each - finally each getting 7 out of 10 prints to register - to which Donna said, "You can go ahead and submit and try and if they don't work you can come back and try again". NO mention that 'trying again' also meant PAYING $70 EACH AGAIN. Later that day we each received DENIAL emails and decided to instead go to the local police station for paper prints (and an infinitely nicer employee who helped us out).
Donna. Your job is customer service. Your job is working with the general public. If you don't enjoy this, find another, non-people-interacting one. Don't take out your frustration on your customers and the ones who's $$s keep you employed.
Lastly, shame on whoever mgmt is overseeing this office to not have done something already - these negative reviews date back years, specifically mentioning her and similar behavior to what we received.
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April 2024 by ella caguiat
I rarely make reviews. But this location needs a credit. First time I applied for my passport and it was a very smooth and fast process. The name of the one who assisted me was Michelle. It was in and out. Bonus: she was very friendly and always smiles. Other staffs were very welcoming and willing to help out right away as well and this location was super clean! Thank you for your prompt service!
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April 2024 by Luz Mendoza
Worst post office I’ve ever been to. The lady working there has a rude and ugly attitude she needs a whole attitude adjustment and the fact that supervisor lets them act that way is beyond crazy. If you do not want to work there and help people get another job.
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April 2024 by Victoria Novotny
Very nice postal worker at front desk weighed my letter and assisted when I was short a few cents. Thank you for helping me!
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March 2024 by Abdullah Abdussalam
Norma made it very easy for our child’s new passport!
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March 2024 by Sonia S
I bring a lot of boxes here first of all? and the man and the lady with the longer black hair are great! Very helpful staff
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February 2024 by King Kwon
My local post office. Very clean and safe. Plenty of parking.
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February 2024 by Nikki Barakat
Was so nervous coming here for my husband and I’s passports due to the reviews but luckily Norma helped us today and everything went very smoothly. As long as you have all the required documents we ended up waiting in line longer than the whole appointment! (Maybe 10 min) She got started with us early, one of the employees at the main desk helped us out and was very pleasant as well. Thanks!
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February 2024 by Nancy Cairns
Here’s the deal. Seems like service in the actual post office/at a window is pretty bad. I’ve experienced the stereotypical postal worker behaviors. Long lines. Workers having long-winded personal conversations with customers while others wait and wait. Staff all over the place but only one line open. Slow, inefficient. HOWEVER, I’ve had several occasions requiring me to call and speak to an actual human and they have always been HELPFUL, AND EFFICIENT even if my issue can’t be solved. Today I spoke to a man who made a huge effort to help me even going so far as to contact my regular carrier and ask her to come to my house to help with the issue. She did! She was super friendly and went out of her way to track down an expensive package that a fill-in carrier had misdelivered. I was impressed, amazed and grateful. The operation as a whole may leave a lot to be desired, but there are quality people with integrity working there for sure. Same as most everywhere, right?
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February 2024 by Larry Buckingham
Always accommodating if dropping a package off with a label that will not fit in the drop box. If busy will ask if anyone is dropping off or picking up so they won’t have to wait.
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February 2024 by Tayvon Snowden
Donna, the passport worker is extremely rude and unprofessional. Go somewhere else for your passport.
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January 2024 by Hussam Seyedmortaza
Do yourself a favor and avoid this location !Meet Donna and you will find out ?
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January 2024 by Anyjah Ross
Worst post office I’ve ever been to. The staff is rude the only one that had some sort of customer service was the male postal worker. The lady doing fingerprinting is too clueless to have the attitude that she does. The whole staff (minus the male) needs a whole attitude adjustment and the fact that supervisor lets them act that way is beyond crazy.
