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August 2024 by Brad Pitzele
This store is amazing! They always take care of me.
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July 2024 by Claudette Knezek
I have always been treated with kindness and respect by Fatima and her staff I always feel comfortable to ask for assistance which is graciously given to me
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July 2024 by Mia Abghari
Had one of the worst customer service experiences to date at this store. I walked in to an empty store and the old, heavy set lady, with short dark brown hair stared me down while I walked to the counter. With no greeting or acknowledgment from her I placed my package at the counter and proceeded to tell her I had a QR code for the return and both items were in the box. She aggressively said “You don’t need to tell me that.” I was completely taken aback. All I said to her was both items are in the box out of respect and kindness. I said excuse me? Hoping I misunderstood. She doubled down and said “You don’t need to tell me that, I just need the QR code”. With no smile, nothing but a cold stare. Like how dare I have the audacity to speak to her.
I don’t understand why she berated me for speaking to her when I was just being nice. But the fact that they’re also not fact checking what people are returning is another red flag. Terrible customer service and a shady business model. This was hands down one of the STRANGEST interactions I’ve ever had. Her coworker who overheard the interaction apologized on her behalf and stated that she’s probably having a bad day. Do yourself a favor and go somewhere else unless you want to get scolded for simply speaking.
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July 2024 by KS Burt
Great quick service
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June 2024 by Tammy Chan
I called this UPS store early Saturday afternoon to ask whether they had staff onsite for notary services. The manager was very flexible about my request and confirmed the team could complete this for me as long as I arrived prior to close. I was impressed that they had 2 staff available for this, as notarization services at other UPS stores I’ve visited on Saturdays are much more limited. I told her that I was having a problem with printing documents for notarization, so I wasn’t sure I could arrive on time. She immediately offered to help me with the print job and asked me to send it to her. She printed it in under 3 minutes so that I could work with the team on notarization the same day. Since I was handwriting a document, I was not able to complete it quickly, but she stayed with me and helped me to complete it the same day. I was so happy with how professional, helpful, and knowledgeable she was with my request. I would highly recommend this UPS location to anyone needing notary services and will certainly return here. Thank you so much for all of your help!
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June 2024 by Adriana E. del Castillo
The manager of this location is not customer oriented. I have had multiple bad experiences with her.
This time I decided to leave a review. Unfortunately this is the most convenient location for me.
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June 2024 by Penny Nelson
Wonderful Experience .The two ladies that work at this store are awesome. They have been extremely helpful every time I walk in the door. I got a notary stamp that they were very helpful with, and very patient. To shipping back to a company four large boxes. If there were more stars I would give it to them.
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June 2024 by Lalit Gupta
Which store closes at 6:30pm, this is super lame. I mean this is huge convenience's for people. Such stores shouldn’t even exist
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March 2024 by james mahler
$2 to print a label? Other employees at other stores will do it for free most of the time. Outrageous pricing for paper and very low customer service level
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January 2024 by Neha Lemarié
Fatima who is the store manager needs an attitude adjustment. She is extremely rude and unprofessional.
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December 2023 by Joe Pellitteri
Inconsistent and inflated shipping prices! Brought fully packaged and taped box in to ship to WA state. Was quoted $189.00. I stated this was far too high because I've shipped similar to the same address for $50-$60 (same weight). He then told me he could send USPS for $89.99. I left and drove to the near by Post Office and shipped for $58.00. I'm confident this is a location issue because I've been a along time UPS customer.
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September 2023 by Michael Patterson
This UPS Store is the best UPS Store I’ve had the occasion to do business with. Over a two year period the store called to inform of changes and always a note about my Mail-outs. I highly recommend this location
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September 2023 by Saheer Aga
Second terrible experience here. First time, my package box needed to be taped and the lady instead of just using their tape had me buy tape from them…This time I came to ship a package and needed the labels to be printed. I got charged $2.34 to print 2 pages. I check the receipt and I see I was charged $1.69 to open the email where I sent the labels. Who charges to open an email? Just save your time and money and go to the UPS on 114.
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August 2023 by T. Crain
Fatima and her team are exceptional! They are attentive to detail, caring, professional and very helpful. They remember you and are outstanding in their helpfulness. A must place to patronize!
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May 2023 by Ash Young
Sadly, I have to agree with the previous reviewers. The manager/owner is just plain rude. I was quite baffled by her lack of customer service, but luckily there are many other UPS stores to ship from!
