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August 2024 by Sushma Thapa
Malik is so helpful. And I had a good deal
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August 2024 by Andy Monson
If I could leave a 0 star rating, I would. We purchased an Innova Sleep System Cal King bed from Britain at a home show in Salt Lake City, UT in April. At the home show the bed seemed nice, and she was really nice. One of our important questions was what kind of guarantee they had on it. They only offer exchange only, not a refund.... which this information was NOT conveyed to us when buying it (verbally or physical paperwork). However, after sleeping on the bed for a couple weeks, there are several issues with it. We asked to return it and get a refund, which is when we found out that is NOT company policy. As mentioned before, we didn't receive any paperwork nor the right information from Britain before we bought the bed. Had we known it was exchange only, we wouldn't have bought the bed!
Since finding this out, they have been a bit helpful to try and find a solution with a different bed, but the best one they could come up with is us driving 2.5 hours each way to a small town to try out a new bed, which most people don't have 5-6 hours extra to commit to that. We've tried other routes, and nothing is really getting done. If we get a resolution, I'm happy to update this review, but as of now, the manager Kelsey apparently doesn't hold their sales reps accountable when they lie or withhold information.
My advice if you want to do biz with them is get everything in writing. Otherwise, go somewhere else where they actually care about their customers and man up to their own mistakes.....
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July 2024 by maresa giron-calderon
Justin was incredibly helpful and knowledgeable. I wasn’t pressured at all to buy a particular brand, instead Justin helped me find mattresses within my budget. Excepcional customer service, I’d recommend to anyone!
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July 2024 by Cameron
If you are looking for a GREAT mattress and GREAT customer service, this is definitely the store to come to. Came here to look for a good mattress so we can finally get a good night sleep. We came to the right place, they did not let us down. Justin provided exceptional customer service!!! He listened to our needs, worries and concerns then provided us with our best options based on the information we provided. He wasn’t pushing the most expensive mattress on us he let us decide what was the best option for us. We got a bed tailored to our needs and walked out feeling great about our purchase like we made the best decision of our lives. Justin worked with us on all aspects of getting the bed and making sure we were happy with what we got /wanted.
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June 2024 by Stacy Ford
On the quest for a new mattress I tried to find a location other than the mattress firm. I found Sleep City online and we went to visit. Justin was there, he provided excellent customer service and was very knowledgeable about his products. They had a good selection in the store to try out. We purchased a firm, king, cooling mattress for under 2K. Prices are ridiculous everywhere, but I feel I got a great mattress at a fair price. It's only ordered, not delivered, but I'm hoping I'll sleep like the dead once it arrives. ?
It comes with a love it or return it policy which is great. If you need a mattress I would definitely recommend Sleep City/Colleyville. Rest well.
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June 2024 by Dustin Galdeano
Came here to get a mattress and frame. Was told to go to warehouse because we could take home same day. After sale employee tells us the headboard is not in stock and he had to ship. After a week we never received and decided to cancel. Was told in a condescending manner there were no returns. But wasn’t told this before sale and we haven’t received the headboard so cancelling and returning are to different things. Felt taken advantage off. Told him we would go elsewhere for business and he didn’t seem bothered. Just thought I’d share to help the next shopper.
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June 2024 by Dayton Owens
Justin helped me and my fiancé find a new mattress at a good price. Super glad we came here to buy our new bed!
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June 2024 by Mattie Owens
We found the perfect mattress at sleep city! Justin was great and helped us find what we needed for a good price.
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June 2024 by Tommy Benson
Buying a bed is a huge purchase, and you want to get it right the first time, Well I didn’t.
Justin, at Sleep City Colleyville, made my experience of getting the right bed, a hassle free transaction…. I love supporting local business!! Go see them!!
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March 2024 by Krishna Parajuli
Store closed don’t go there
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February 2024 by kim rudisill
Justin Jordan was at the home and guarden show in Columbus ohio he was wonderful and took care of us. He was an Ace.
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February 2024 by A E.
Caleb was super helpful, and I got a great deal on a purple with adjustable set. He was able to save me over $1000 on the adjustable base with all the bells and whistles that I wanted. I highly recommend this local mom and pop shop!
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February 2024 by Denise W.
Not a fan of their website as it wasn't easy to find what I was looking for. Didn't go into the store.
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January 2024 by Sandra Garcia
Justin was awesome and very informative. He knows his mattresses. Got us great deal within our price range. Thank you so much Justin!?
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January 2024 by Connor Niebrugge
Isaac and Justin are amazing. They were super helpful and made sure to answer all our questions. The quality of their chair was surprising and it found knots I didn’t know I had haha. Super excited to use the chair and wouldn’t have made the decision without Isaac and Justin.
