-
December 2023 by Cory W.
I paid for a year up front plus training sessions and when it was time for my training sessions the trainer never showed it happen twice and when I asked for my money back they wouldn't give me back my money only part for training sessions package I tell everyone do not go there they are a scam
-
December 2023 by Snapdragon
This place can’t be serious. They charge full price yet they’re hours are shorter AND they’re closed on the weekend!FULL price memberships despite being CLOSE for nearly 1/3 of the month! I can’t justify the membership price when eight days of the month (over a WEEK) they’re closed. What kind of gym is closed over the weekend? One that lost my business. They get an one star for cleanliness. And one star for the very nice and understanding worker who heard me out. Negative star for the guy that blew me off. Apparently my concerns aren’t worth hearing.It looks nice but being closed the two days I can get the most done is a deal breaker. They seem to target retired folk. More power to them, but I guarantee the location would see more business if they were open on the weekend. No wonder the place had almost no one around.In reply to TruFit:You have workers who are willing and want to work the weekends. An employee expressed this to me. You got a ton of reasons it’d be great to open on the weekends. I hope at some point the weekend can be open and I can actually justify a membership
-
December 2023 by Tanner Davis
This one on Longmire is so nice! I love working out here because it is smaller than the others. I’m from a very small town with a small gym so having a gym that is similar is nice! Overall it is my favorite
-
October 2023 by Jonathan Childs
Staff is quick and responsive to questions, very clean, would recommend!
-
September 2023 by Miriam Roman
Love the pool and the instructors! It is always clean! The staff at the front desk are very attentive and polite!
-
September 2023 by Jon Rosson
The facility is clean, organized and operational. The staff is always friendly and helpful. I’ve tried many gyms in town, this is my favorite.
-
September 2023 by Joshua Castillo
I had a very great experience here at Tru Fit park North . I was greeted by Emily at the front desk and enjoyed the gym . Lots of equipment and space to workout. I recommend this Tru fit in San Antonio.
-
September 2023 by Colt S.
Tried out the Longmire location. So it seems that only a small portion of the pool is heated for the water aerobics. The lap side is normal and feels great! The aerobic side seems to have slightly murky water likely due to groups of people being in a confined space of water. The gym it's is badly in need of a renovation. The pool surface looks bad, the grab handles getting out of the pool are rusty, the bathroom tile grout is filthy. As far as the gym: there is only one stair climber which was being used. They basically have one of everything. Staff are kids that know absolutely nothing about the facility, equipment, or exercise. So don't expect any sort of assistance whatsoever. Basically the only reason to go there would be to swim laps (I did 4 and it's a workout!). Other than that, people are walking around the room lost not knowing what to do or how to use the equipment. It's just a couple of kids hanging out at the front playing on their phones. It's really only worth going to if you intend on swimming laps, using the stair climber or treadmill. I think that a gym with music playing, a gym that's clean that offers classes and has a staff willing to jump in and motivate you would yield better results. At least for me. I'm going to finish my free week and swim but I'm not going to join. My primary reason was the rust and gross bathroom/showers. I don't want to be in a place that looks nasty. And I don't like that I didn't feel motivated at all there. As soon as I swam 4 laps and showered...I wanted to leave. It was like an old high school gym and locker room.
-
September 2023 by LONESTAR FISHER
Smaller quieter gym with enough equipment to fulfill all needs when working out! Always clean and well maintained.
-
September 2023 by Dominick Z.
I have been a member of this gym for over 3 years. Grandfathered into a great low price for the highest tier membership. My experience up to this point has been non-eventful and basically use the gym as needed. For whatever reason, lately, I have been stopped when I scan in only to be asked the same questions regarding my membership. Question #1: "whats your phone number?" , after I give them that information they say they cant find me in the system. Then comes question #2: "how much do you pay and how long have you been a member?". I don't know if this situation is unique to me but I am tired of this hassle. Only for this particular person to look perplexed and tell my my membership has been expired since 1963. . For those wondering I am not that old and Tru Fit has not been around that long. Anyways, she always calls the same guy over who then says "it must be a glitch in the system. It's showing here your active so you good to go." What the heck is going on Tru Fit? Im not even on a contract anymore and will put a stop payment to my membership fees. Do better. As far as the equipment it suffices. Pretty much the same at any gym. Some locations are bigger but Longmire is closer to me and it suited my needs. Hope this helps anyone reading this. Hopefully corporate reads this or a local manager so I can rant some more to them
-
August 2023 by Einat Morpurgo
The employees are always friendly and helpful. I would like to take the time to say that Lupita is the best employee of Tru fit I have ever encountered in this location. She is always calm and reassuring when dealing with clients. She is the SHINING STAR of this location.
-
June 2023 by Sara Arocha
I was scared to walk into this gym at first but the moment I did I was kindly greeted and helped right away! They showed me around and answered all of my questions. I now am excited to be apart of the TruFit community and love working out here. I've even brought some friends along on the journey with me! OH! and the pool is great! I love that they do regular maintenance on it each week to make sure it's clean and safe for all of us to swim in.
-
June 2023 by Jonah Smith
This place is always super welcoming and clean. They have everything you need to hit whatever workout you’re looking for. RJ and Mrs. Lupita are some of the most amazing people I’ve ever met in a gym environment. Make sure to check this location out!
-
May 2023 by Arturo Garcia
Lupita always provides the best customer service and has a positive attitude that sets the atmosphere for the morning workouts! So does the rest of the team!The gym is clean and neat, enough equimosis to get a 30-40 min workout in.
-
May 2023 by Susan W.
My husband and I are cancer patients in our 70's. I have back pain due to osteoporosis and he has back pain and joint pain from radiation therapy and 40 yrs hard labor. We thought the warm water therapy would help us. We have had access to warm water therapy at another facility in Round Rock, Tx. We went in to join and told the staff member we only wanted to use the warm water therapy pool. 2 days later we tried the pool. It was far from warm! It was so uncomfortable and other members were in the pool and they said they will not turn up the heat. We called the next day to cancel. The staff member who signed us up said it was. 7 day free trial. On the website it offers a 7 day free trial. The staff member said we would not be charged for the first month or the annual fee. Then we go check our bank acct and they charged us for the whole month. I'm hoping they will do the right thing and refund our money. I will update if they do us right.
