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July 2023 by Aaron H.
Our church ordered a mini split air conditioning system from college station home Depot. When it came in we were surprised to find that we had just paid almost $2,000 for a box of broken floor tiles. We were blessed to be able to get a refund and then make a reorder. When our mini split system finally came in we were happy that we received the condenser unit and the air handler unit and what seemed like the rest of the components. But during the middle of installation process we came to the realization that the copper line kit was missing. So finally after some wrestling and negotiating we were just now recently called by home Depot that they found our copper line kit for our mini split tucked away somewhere in their warehouse this was an infuriating process that I hope to never have to go through again.
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April 2023 by Donna T.
4.20.23 I came to this Home Depot because I needed 6 wood corbels. I thought they had the ones I was looking for. They were out of them BUT, they had some that were even better! You know how you come into HD and have to look around everywhere for someone to help you....WELL, this location was the exact opposite. Three, yes 3 HD employees helped me!! Thank you Hone Depot! I will be back!
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March 2023 by Katie C
Do not rent the 4" tree mulcher I had so many problems with it didn't even get the small branches out so I never even used it wasted all my money for nothing.
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February 2023 by Philip S.
I tried to return a couple of gallons of unused paint and was given a "Store Credit." I tried to get them to let me use it online since I am 70 and live over an hours away. Didn't care....neither do I for them any more. Won't be back.
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August 2022 by Abel Alvarado
They need to charge the electric carts. As a disabled veteran it’s hard to walk through out the store
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February 2022 by Blake Smith
Very helpful and professional assistance.
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February 2022 by Kenneth F.
I spent approximately $25,000.00 at this Home Depot Store in the past three months. I m finishing up a remodel and as always you need a few things. This morning I went to Home Depot for three 2x4x10 for the brick layer. No carts, except the ones Home Depot were using. 2x4x10s in total disarray. I spent half an hour trying to find three straight ones. Once found I had to carry them to checkout where I told the cashier I was a Veteran and asked for their 10% Veteran's discount. She told me that the Veteran's discount didn't apply to lumber. Funny, just a couple months ago it applied to the $12,000.00 lumber order I purchased. Giving a Veteran's discount doesn't cause me not to shop. It's appreciated but not necessary. Consistency is necessary. Either give the discount or don't but for crying out loud, stop monkeying with it. Long story short, left, went to Lowes and purchased my lumber which included a Veteran's discount.
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January 2022 by Kasey M.
New first time homeowner so I've become very familiar with this Home Depot. Always a good experience but recently it was especially great. I went in before work at 7 am. The employee that normally worked in the lumber department wasn't there yet, so Louis from a different department helped me, called a manager on the phone and made sure I walked out the door with exactly what I needed. Could have easily told me to just come back later. I appreciate that he didn't. Thanks Louis!
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June 2021 by Whitney Sparks
As I’m looking for kitchen remodel items, I have been asked multiple times if I need anything. Also, the employees are so kind! Several ladies have already struck up a conversation with me. It is so refreshing to walk into a place of business and see employees who are genuinely happy to be there. Great place!!!
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May 2021 by Lance Raemsch
Awesome place to hobby at, have all the tools, material and service you could ever dream of
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April 2021 by Kyle Marshall
This is my go-to place for tool rentals. Equipment is always in great condition. Knowledgeable and friendly staff.
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March 2021 by Jennifer Sanchez Ramirez
I purchased a refrigerator on Friday and "Mr. Bob" in appliances helped us with our purchase. I called him first and he was excellent help over the phone. When we went to the store, he was even more helpful and pleasant! He answered all our questions, gave us helpful advice and had the absolute BEST PERSONALITY! I would highly recommend Home Depot, but more importantly - I would hope everyone is as lucky to have a "Mr. Bob" waiting on them! THIS MAN IS AN AWESOME EMPLOYEE! Thanks for all your help - you are appreciated and we left there happy customers!
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February 2021 by Jason M.
We ordered a gas stove on the 13th of February, they had 5 in stock at the warehouse. They were supposed to deliver it on Wednesday the 17th, but we were put off because of the winter storm. That I understand. They called on the 17th and scheduled us for Wednesday the 24th. Then on the 23rd they called and said that GE would call us within 48 hours to reschedule. GE called and said we didn't get our order turned in on time (which was ordered on the 13th). Now they are saying March 4th (maybe). DO NOT WASTE YOUR TIME!!!!!! Update 3/4/21 They called and said they would be there within 45 minutes. It only took them 1:37 minutes (with no call) and they brought out a damaged unit. HECK NO!! Finally received it yesterday in good shape. NO APOLOGIES or anything.
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October 2020 by Dan Jones
great customer service!!team working with customers every need!
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September 2020 by Jadè Pitts
The workers aren't nothing like Lowe's worker, helpful. The elderly man seen me looking doubtful and he walked up to me, "ma'am, can I help you and he told me exactly where it was!" These youngsters ain't about jack these days, they don't care, get ppl who have bills to pay...