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February 2024 by Robert Miller
I called and specifically asked if they had brown waxy shoelaces for dress shoes they said yes, when I got there they didn't have brown waxy shoelaces for dress shoes, a shoes store, with no shoelaces....
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January 2024 by Lisa P
Minimal customer service with the assumption that the customer knows as much about shoe manufacturing and design as the employee. I did not feel valued or welcomed, unfortunately.
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October 2023 by MR Jack
Old fashioned type of shoe store. Good customer service, good selection, clean store. Very refreshing compared to big box stores.
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September 2023 by Bea Grant
Hats out to Brandon that went out of the way to help me. I tried the manager to see if he could order a different Hoka and start carrying it at the store, he didn’t seem interested and didn’t go out of his way to suggest anything for my issue. Brandon in the other hand, went to the back and gave me options I have not thought about. Thank you Brandon for caring. Keep caring for your customers. 5 stars for Brandon.
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May 2023 by Doug Smith
My wife and I needed shoes for a trip. I have high arches. The manager helped me find two pairs that were perfect. Another salesperson did the same for my wife. We are both very happy and will return when we need shoes again. Thank you!
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May 2023 by Levi Ferguson
My wife and I drove 45 minutes to their store and purchase 2 pairs of hokas and 2 pairs of New Balance.The sales person measured our feet And gave us the correct size for the hokas. Unfortunately the New Balance shoes they gave us were both different sizes than what They sized us on. We asked the return policy the sales person told me 30 days full refund or exchange. We did not recognize the size errors until we made it home 45 minutes away But I was not worried about this since I know I had 30 days to refund them. 28 days later I finally got a chance to drive backup there and they told me I could only get a gift card For another pair of shoes!!! If we were told about this from the beginning we'd never would have bought the 2nd pair we trusted our sales person would bring us the correct size this did not happen I'm just very disappointed in Brown shoes right now. I've always heard they were the best they got 5 stars on Google I thought they would take care of their customers and stick to their refund policy but I guess not I will not be shopping with them again.
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April 2023 by Kat R
Don't bring your kids.When I first visited Brown's Shoe Fit College Station, no one went out of their way to greet us. I wondered around aimlessly trying to find what I needed and when I had approached an older female employee, she acted very condescending towards me and my two children and quickly snapped back with some kind of generic answer to my question. I left the store empty-handed and feeling completely unwelcome there.I decided to give Brown's a second chance when I was searching for new shoes for my son. We entered the store and had a hard time finding the kids' section, as it was very small and mostly Japanese shoes (?). When I asked a nearby gentleman for help, he mentioned they didn't have much of anything in the size I needed, which was a fairly common kids size. My daughter, eyeing one of the shoes, decided to see if they had one in her size, she peered around the back of the display, where the shoe boxes are, and was looking to see what sizes are available. She's ten years old, and is very well-mannered and is very capable at finding her size from a stack of shoes. The man that was helping us asked that she leave the area. It was all very odd, and it made both of us feel once again, VERY unwelcomed. I left Brown's that day emptied handed again, and determined this time to never return.Aside from those two negative experiences, I noticed that the majority of their shoes are RIDICULOUSLY overpriced. If you are looking for a specialty shoe, or a shoe that's hard to find, I recommend trying it on their for sizing alone and ordering online.
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April 2023 by Carlene Evans
As usual a wonderful experience and the service given by Cynthia was exceptional. I love the shoes they provide, beautiful, great comfort, and great for any foot issue you have. Genuinely a five-star experience!
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April 2023 by Jane Doe
Came in to look for some quality orthotic shoes. The store is nicely laid out and decently large, but no one bothered greeting me with only two other customers in the store. I walked around for a few minutes, unsure of where to look for a specific brand, and still no one came to ask if they could assist me. When I approached a store employee to ask her if they carried the brand I was seeking, she simply said "no" and walked away!I'd rather give my business to locally owned small businesses like Brown's, but not when they don't even bother to greet customers when they walk in, and show no effort to assist them during any point in their shopping experience. Thanks, but I'll just take my business to Zappo's or Amazon...
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March 2023 by Nancy S.
Courteous, attentive and allowed return as promised. They have quality shoes and excellent customer service
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February 2023 by PaoEfra Cuervo
Both ladies that work here are so helpful and talk with you to make sure you’re comfortable in the shoes and as a shopper. Highly recommend them when shopping here, especially for cute, high quality work and athletic shoes - and they have options for extra wide feet too !
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December 2022 by Molly W.
Browns has been the place to go when we're ready to really invest in a pair of shoes, at least a couple of times a year. Grateful we have this shop and their helpful staff!
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November 2022 by Sherry Ivatt
Very helpful. I was in last minute and they waited on me and didn’t try to rush.
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November 2022 by Jim Lewis
Brown Shoes has an incredible selection - more brands than you would want to read if I listed them all - and the staff is outstanding. Everyone was cheerful - even though the local team suffered a humiliating loss just an hour earlier. Pictured are some of the men's and women's HOKA's.
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September 2022 by Nathan Beck
This is by far the best store to get better brand shoes. I'm talking Hoka One One, New Balance, Oofos, Birkenstocks, Etc. Good prices and service is top notch.
