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July 2024 by Carla Huffman
The battery on my car died at 10:40 AM today. My family called this AutoZone on Texas Ave., and Diamond was able to help us very quickly. We called around to a couple places before this AutoZone and we were told that no one couple replace the battery for us and were quoted upwards of $200. Diamond quoted us under $150 and replaced the battery himself within an hour of it dying. He was absolutely amazing!!
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June 2024 by Google User
Customer service very unfriendly and unwilling to help.
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June 2024 by Dinesh Phuyal
Call before you go there. You may not get all parts there
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June 2024 by Christopher Johnson
This review is for Ronald, Assistant Manager of AutoZone 3535, located at 2706 Texas Ave, College Station, Texas, 77840.
First, I want to start by stating I felt very disrespected by your blatant racism, lack of customer service, and ability to stereotype me due to being an African American man. Although I entered AutoZone 3535 with sweatpants and a hoodie, I have been blessed to achieve multiple goals that resulted in me making over 100K a year. I’m very humble, and I do not have to wear or spend my money on materialistic things for you to have the ability to indicate that I’m not poor or less fortunate.
When I entered the establishment on 05/12/2024, the Assistant Manager Ronald did not formally greet me or ask if I needed assistance. He looked up at me, rolled his eyes, dropped his head back down, and proceeded to do whatever he was doing at the time. I walked from several aisles before locating what I was looking for in the store. When I finally identified the item I was looking for in the store, I had questions before purchasing the item, so I decided to approach Ronald, who had not yet correctly greeted me or asked me if I needed assistance.
I approached the counter and asked Ronald if he could assist me with locating a cordless air pump because I had run over a nail. I couldn’t get the tire repaired until tomorrow (it was 8 p.m.). Ronald said, “You do not have a spare?” I said yes, and he asked, “Why won’t you change your tire then?” I told him that because it was not my job, I would have one of the services I pay for monthly to complete that task.
Ronald then began walking from aisle to aisle to locate the item I had questions about. When we got to the aisle I was previously on, Ronald stated, “Now, what do you need to know?” I told him I was trying to identify which pumps were cordless; he said, “It’s on the box; it should not be hard to figure out!”. I then began to look at every box individually until I identified the correct pump while Ronald stood there and watched.
When I identified the pump, I told Ronald I had found the correct item, and he stated, “Well, if you want it, you better bring it to the counter yourself.” I had no intention of having Ronald carry the item for me to the counter and never asked him to do so.
When we got to the counter, Ronald processed to ring the item up, and I had to ask him if he needed my phone number because, in the past, employees such as Michael and Jimmy had asked for it. He looked up at me, did something with the computer, and asked me for my number. I told him the number, and he verified the name and then scanned the item.
After purchasing the item, the receipt came out, and Ronald laid it on top of the box, although my hand was out so he could put it in mine. I picked up the receipt and the box and processed to walk away. Ronald said as I walked away from the counter, “Do not think you’re going to use it and bring it back.” I looked back at him and told him that I did not have plans to return the item and could use it if it happened again. Then, I walked out.
When I got to the car, I was in disbelief that I had experienced poor customer service and been treated like a less-than-human. I could not convince myself to leave the store without getting his name and position.
When I reentered the store, Ronald walked back up front, and I asked him if he was the manager. He said, “I’m not the manager, but I’m one of them!” I then asked him what his name was because I felt very disrespected by his comment. He looked down at his name tag, looked back at me, laughed, then stated, “Sorry you feel that way.”.
As a Vice President of Operations, I understand the essential components of customer service and management, and Ronald does not display those components. It is heartbreaking to be in a world with individuals with characteristics such as Ronald, and it is a bad reputation not only for the store and store manager but for the AutoZone brand as a whole.
How can Ronald lead a team wi
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May 2024 by Kevin Duron
I’m giving this 5 stars only because I am not allowed to give out 100 stars. Iris went way above and beyond to help me out the crew is heaven sent telling you thank you isn’t enough
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April 2024 by John
Jimmy did a great job showing his expertise towards automobiles. We appreciate his business.
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April 2024 by Matt
I want to give a shout out to Michael, who helped me last night with a battery. He helped me get a $13 discount on it and installed it in less than 5 minutes. Absolutely top notch service, give this guy a raise. This kind of service from the bottom line is how you keep customers coming to your store.
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April 2024 by Thomas Richardson
Great customer service
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April 2024 by Jason Kaale
They had the parts I needed on sale.
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April 2024 by Aaron “Cruzy” Cruz
Jimmy is the man! Super helpful guy. And helped me every step of the way. If there was jimmy’s at every autozone store. The world would be better. Preciate you brotha for helping me out!
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March 2024 by Charlie Clements
Fantastic service from the staff. Changed my wipers, ran a free check engine scan and printed the results for me. Outstanding customer experience!
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January 2024 by Annabelle Grier Hubert
mr. jimmy was the best! 10/10 service.
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January 2024 by Candice Olson
Please stop by AutoZone auto parts and talk to Jimmy Davis. Jimmy was very quick at helping me get what I need while being thorough and explaining the differences in auto parts. Jimmy didn’t hesitate to take the time and see what my vehicle looked like and was willing to look “under the hood “to show me my cabin air filter. That is extra service. His goal really is to keep a customer happy but really keep a customer and their vehicle in good running order.
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January 2024 by Gilberto Cobos
Very helpful
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January 2024 by E K G
Jimmy saved the day! Great products and great people.
