-
September 2024 by Cedrick Wade
I normally don’t make post like this because I’m a business owner myself & I would rather someone come to me and talk to me before they actually went to social media Google Review, Better Business etc. However I’ve tried to reach out to Bill at AutoWerks off of Graham Rd in college station but they won’t respond to my text, calls or emails and Andrew told me he’s unavailable but to reach out via email which I’ve done but still no response.
I took my G Wagon to them for an oil leak and had no problem paying them $9800 when it came time for me to pay. $1800 of the 9800 was for a headlight driver side I believe. They kept my vehicle almost 6mo if not longer I lost track of time but i remember Andrew telling me it was running bad & they were having to set it or something of tht nature. The day after I got it back it made a real bad noise and began to run bad check engine light came on. I eventually took it back & they said it was out of timing, I eventually had it moved to Mercedes & they broke it down & came to the conclusion that too much sealant was used which got down inside the motor and washed out the journals, cam shaft & the head. The vehicle sat so long that I had to replace both batteries $1k & the the brakes etc. the bill is $27k & I feel it’s more than right that AutoWerks stand behind their business but instead I’m being dodged & they’re denying all responsibility. In the middle is a message where Andrew says do I have any other proof that it was something they done even though the reports says big as day that it was caused by excessive sealant Andrew says it was already sealant from a previous fix which my response was you never mentioned any of this before nor provided pictures in the report. I mean he sent pictures of rust, the headlight & other bs. In the pictures you will see the sealant that was used was down in the motor. It’s a long post I can go on and on but am I wrong for wanting to be compensated for all I’m out of? Am I wrong for wanting them to take responsibility & accountability for their work that I had no problem paying them for? They had no problem taking my money, I’m not letting this go. I have pictures & documentation to support everything I’m saying
-
September 2024 by karla neal
Autowerks performed repairs on a vehicle for my daughter at TAMU. They were very good at communicating what work was required and why it was needed. I highly recommend them for your auto repair needs.
-
September 2024 by Ramon Thompson
First off let me start by saying I use to have a great deal of respect for this shop. They use to have an awesome mechanic name Wayne Jones. Ever since he left this shop has horrible technicians. My Ced Wade of C&J Trucking LLC took his Mercedes G63 G-Wagon to this shop a year ago to fix an oil leak that came from the valve covers after spending about 10k to fix this with Bill at Autowerks after completing the work we picked the vehicle up after about a month the leak was back and now the timing is off because you have to mess with the timing to fix this issue. We reached back out to this shop talk with Bill and they no responsibility of the fact they didn’t do the job right or set the timing properly. Very long story short we took it to the Mercedes dealership in July and lo and behold they found all the things that was done wrong to this vehicle along with putting to much sealant on the valve covers. At this point this F-up is costing my brother 30-50k to fix because this shop wouldn’t even respect the fact this man paid you a crap ton of money to fix a very high end vehicle and he has a prominent name in the community of doing good to help others and didn’t hesitate to pay his bill that was due and you wouldn’t even so much talk to him to see what could y’all down and come up with to resolve or fix the problem. You blew him and took no accountability that isn’t how you do business from one business man to another.
-
September 2024 by Ernesto Lozano
Excellent service! Andrew and Austin where very communicative and explained in high detail the reason they recommended certain work on my car. They answered all my questions and took notes of my concerns. The techs completed the work very fast. Very happy and will bring my Porsche again for future preventive maintenance to be done.
-
September 2024 by Rick Hall (R Hall GM)
Great service and a great price.
-
August 2024 by Tim Carney
Dropped in, to check if Autowerks could replace a failed headlight on an Audi Q5. They said they might have to order the replacement. After quickly checking their stock, they told me they could do the replacement with about an hour of service time. Good job and they reset the cars computer. Thanks guys.
-
August 2024 by Virginia York
After bringing my car in for a checkup just after purchasing it, I have confidence that whenever I may need work done on my car, Autowerks is there for me. They may not be like some quick in and quick out shops but they are thorough and professional.
-
August 2024 by KC Iverson
It's obvious from the moment you meet them they are honest, knowledgeable and hardworking. They are gonna be your go to shop for European cars!
-
August 2024 by Patty Mora
Autowerks was amazing! They went above and beyond to service our vehicle. They kept us updated on what was going on and quickly responded to any questions we had. We will no doubt continue to be customers of this great establishment! Thank you!
-
August 2024 by don ling
Good guys. Good work. Answers all questions
Good personal professional folks
-
August 2024 by Michael Cody
We have worked with Autowerks on several of our cars, a VW Atlas and our BMW X5. We’ve been very pleased with their service, communication, and value. They take the time to do things right, explain your options clearly, and are very patient with questions. They were recommended to us directly from Sevcek’s who works on all of our other US made cars, which is the best recommendation I could think of really.
-
July 2024 by Dr Robert Reinhardt
I have a 1999 CLK 320 that I inherited in 2004. It has less than 76,000 miles on it. I have always taken it to Bill's Autowerks. I doubt I'll ever go there again. I can admit that parts for a 25 year old car are difficult to find some times, but this time they had my car for 70 days. Previously I took a Miata in and they kept it 5 months and fixed NOTHING I took it in for and I had to threaten to take them to court to get my money back. I compared the prices they charged for parts to what anyone could go on-line and get them for and be advised you are paying 200% of what you could get the part for from Amazon. They say it is because of warrenties, well, this was for parts they were not going to warrenty anyway. New parts they installed (interior door handles) were covered in greasy finger prints. The $525 (for the 2 handles) was wasted because the handle cover will not stay connected to its frame. When I first started using them there was no Mercedes dealer in town, now there is. When you combine parts mark up and their labor costs, take it to the dealer. I took a Suburban to them and they had to sub out the transmission rebuild. Don't know who they used, but I had to take it back immediately and it turned out the sub left a plug out of the transmission. I would not call this shop reliable, timely or customer oriented. I will sell this car before I go through the aggrivation of dealing with Autowerks again.
-
July 2024 by Paul Loy
Not my first time at Autowerks, and will continue to have Andrew and team service my Mercedes and Range Rover. Always get a thorough check up even with an oil change.
-
June 2024 by Nick Williams
l have a 1993 BMW Z3 and wanted to get the transmission and rear differential oil changed. No one in BCS was interested in helping me! On a recommendation, I took my car to Autowerks and met Andrew. Let me tell you, he impressed the heck out of me with his knowledge of Z3's. After a courtesy, thorough inspection (that BMW charge me $200 for and did not find any of the problems Autowerks did. There inspection report was awesome, pictures, cost breakdown by part number and labor costs. NO HIDDEN CHARGES...and no sales pressure! After the work was done, the bill was the same as the quotation. The car ran beautifully. I am so happy and will never take my car to another shop in BCS. I also have a Mercedes GLC 300 and that too will be serviced by Andrew and Autowerks. Please don't waste your time trying to find an honest, reliable and professional auto repair shop who knows their profession. You owe it to yourself and car to use Autowerks!
-
June 2024 by Timothy McPeck
Did a great job and had a quick turnaround ?
