-
December 2023 by Google user
The couch itself is great and for a decent price. However, I would have been nice for people to load it in the truck for us. There were at least 4 or 5 people doing ABSOLUTELY nothing. Only one person came out to help us and all he did was wheel the furniture to the truck. My son and I had to be the ones to put it in. Same thing happened when we walked in before buying any furniture. I wonder why you have so many employees that just sit around and do NOTHING.
-
October 2023 by Sarah Wilson
Ebonique was wonderful she made me fill like a friend and not just a customer. I had gone to other stores , Ashley was the only onethat even gave gave me a greeting . Thank you.
-
October 2023 by Christine Rios
We had a pretty decent experience at this location. We went in looking for a queen mattress for my sons bed. We were met by Ebonique who was a pleasure to work with. We also were helped by the stores manager Bob and he was a great help as well. At the end of the day we got the mattress my son wanted through a bit of a process due to some changes in their credit system that they were unaware of but they pushed through like champs making every call necessary to get to the resolution. They were fun with each other and pleasant with my son and I.
-
September 2023 by Felicia Bacon
My husband and I had such a great experience with Ashley outlet! We came to buy a love seat and walked out with 2 loveseats and a beautiful dining table! We got a great deal with the specials they were having only those two days and felt confident with our purchase! We had a few places we wanted to go to but found that Ashley Outlet had the perfect furniture for us :)
-
September 2023 by Crystal Owens
It was a great experience. Julie was fantastic! That lady needs a raise! It's picked up and already in my living room I'm having technical difficulties with the feet but that's okay thank you so much.
-
September 2023 by Carl Hasan
It was very pleasant working with both teams. The team at the Outlet store and the team that delivered my sofa. I think the delivery team arrived about 15 minutes early and I think they were finished before their scheduled arrival. My first Ashley experience, I expect there will be more.
-
August 2023 by Karin Hopkins
Buyer beware! I purchased a bed, mattress, desk, dresser, nightstand and chair from this store on August 3rd. I was told all the items were in stock and would be able to be delivered on August 16th, the day of my son's freshman move-in to his townhome. The day before the scheduled delivery, I was suddenly told that the items were no longer in stock and would not be available until the end of the month. Obviously, this caused tremendous problems for us and we were scrambling to find my son the items he needed in order to be able to move in. We ended up finding most of what we needed other places, but the struggle continues with this establishment, because they refuse to give me a refund for the correct amount. As of my last interaction with them this morning, they refunded me some of the items, but will not give me back the money for the delivery fee ( nothing was ever delivered!!) nor the tax ( on items that I do not have!!) nor will they address a random $95.91 charge. They cannot tell me what it's for and will not refund it. I WILL NEVER SET FOOT IN AN ASHLEY STORE AGAIN. They are crooks.
-
August 2023 by Kelly Garner
Julie in College Station was absolutely wonderful to work with! She located exactly what I was looking for, placed the order & made the sale over the phone. She was efficient, helpful, and very pleasant. Ask for her if you are wanting to take care of business!
-
August 2023 by mckinly bunn
I will never purchase anything from Ashley furniture ever again. Very unprofessional. If the staff says they will give you a call back, they won’t. My experience has not been smooth sailing whatsoever. If you’re looking to get furniture in a timely manner, this is not the place to go.
-
August 2023 by christina ojeas
I bought a bedroom furniture in mid May and asked for it to be delivered on August 2nd. I was assured that was enough time to have all my furniture delivered on that day, but that was not the case. In addition, I was not told I needed to buy a box spring and only found out when the delivery guys informed me so. Then I had to try to find a box spring anywhere in College Station which could be delivered the same day. Definitely, not a pleasant experience.
-
July 2023 by Sydney Craig
I came in yesterday looking to purchase a sofa. Meggan and Julie were extremely helpful and kind from the start! I arrived about an hour before the store closed, and both Meggan and Julie offered to stay a bit later to allow me time to decide on the perfect couch! Overall, I’m extremely satisfied with my purchase and the service provided!
-
July 2023 by Andrew B
In short, I wasn’t necessarily planning on purchasing furniture when I went in, but I ended up finding what I needed/wanted and making a purchase thanks to the friendly woman who approached me to make sure I was taken care of. She offered me water and it was a hot day so I appreciated that. She kindly went over their inventory and options, and helped me speak with a man who I assume was the owner or GM who also helped me finalize my decision. I appreciate their friendliness and am excited to sit down on my new couch when it arrives.Good customer service. Good selection of inventory. Good prices. I got what I wanted and in my price range.
-
July 2023 by Tiffini Fulmer
Meggan was amazing!!!! She is incredibly sweet. She took her time with us and the manager worked to get us the best deal possible. I will go back again for future purchases.
-
July 2023 by Gabe Neal
Meggan was most helpful when we came in to buy furniture. She took the time to answer all of our questions.
-
June 2023 by Carolyn Rachal-Brown
The service and staff were great very hands on when needed and offering details of special promotions.
