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December 2023 by RS
Submitted my first auto-loan but get declined immediately despite being a member and 780+ credit score. It was frustrating because they also run hard pull that negatively impact your credit report. I was able to get a finance offer through dealer without any issue.
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July 2023 by Dylan Dake
Charge an undue overdraft fees when the money was in the account to cover everything that was coming out then being rude to us on the phone when we are trying to get it fixed? Lovely customer service
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May 2023 by Trent Spears
Never had any issues with this bank but I don't really use their financing, just checking+savings. The few times I needed help or a question answered the tellers (and manager) have been able to get me squared away on the spot. Their mobile app is a bit buggy and the fact that they aren't on Zelle is annoying but otherwise it's a fine bank.
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May 2022 by Paula Aymerich
I went to this office today and they solved all the issues and questions that I had very fast. I recommend going with Mr. Angulo, he was incredibly efficient and very nice as well!
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March 2021 by Heshani Jayatissa
I have used this bank while I was a student at Texas A&M. It has since been 1.5 years since I moved out of Texas and they still have not fulfilled my application to close my account and credit card. I have filled two different applications and no response so far. I still keep getting renewed credit cards etc when I only simply want to close the account and associated cards.EDIT: I was contacted immediately after posting the review and was able to quickly finalize the procedure to close my accounts within a matter of days.
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September 2020 by Reza Teshnizi
TL;DR: I strongly advise against working with this financial institute. I am unable to get approved for credit cards despite my 750+ score because of a mistake they refused to correct.I have a credit card with them. Two years ago they decided to update their web system which meant my auto pay was canceled without notice and I had to re-create my login information. I lived outside of Texas at the time, so I didn't have access to a physical branch. I tried calling their tech support which had hours long waits to no avail. At the same time they sent me in mail that they have cancelled my card and that I will be receiving a new card. I never received the replacement card in mail. So I have no card number, no online dashboard, and no customer support. After a month they reported delinquency on my credit for my $10 balance and charged me $170 of late fees.The main reason to work with a credit union is a good customer support. I have not seen any of that from this institute. If you are trying to build credit, I suggest looking into other creditors or getting a secured card. Do not repeat my mistake.
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December 2019 by Nette Martinez Sanchez
I LOVE this location! They have ALWAYS been extremely helpful. I've been to the other locations and I would choose this location over all of them! They're the BEST! Most definitely a satisfied member!
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December 2019 by Jon or Gary Griffin
This has been one of my most frustrating mornings I have ever had! My card was closed because of fraudulent charges, I was told in that department to contact a certain phone number to order a new one. The last 45 minutes I have been talking to machines. Finally got a real person at the University Bank and she promised when she transferred me I would get a real person....nope! Got another "listen carefully as our options have changed" and then the press 1,2,3,4,5,6,76,8,9. This is the worse customer help I have EVER had. And I still can't order a new card.
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December 2019 by Sean Sullivan
Great Credit Union!!!
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October 2019 by Jordan Salomon
Had a melt down where I was trying to communicate/have a transaction with a shared branch credit union and PRISILLA WAS THE ABSOLUTE BEST! She was extremely patient with my situation and she fought for me, tried to help me out as much as humanly possible. I appreciate people and organizations that go above and beyond to make the unknown, known. THANK YOU Prisilla!
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June 2019 by Mason Walters
Sarah Stowell is always a pleasure to deal with, 5 Stars from 12 Rooftop.
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August 2018 by Roxanne B.
If I could give them ZERO, I would. Not only did my online account get compromised and I got locked out because of TONS (upwards of 20 emails I received with different failed login attempts that WERE NOT ME), but I called and left TWO messages asking for assistance. NO ONE returned my calls. I don't even live in or near the city anymore. Thank God I don't have much money in it ANYWAY, but hen ai came in irate from hours away in PERSON ... instead of helping me, they just called security. So, I called the cops for their supporting attempted bank fraud. F*** THIS PLACE, I'm taking it my funds and NEVER USING THEM again. If you want NO helper when you account is compromised, use them. Oh, and no one ever envelope gave me specific information about a routing number. Credit unions are supposed to be good. But, they're the worst, and I hope they get shut down for supporting fraudulent attempts. They are lucky I haven't taken legal action. I might.
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April 2018 by Ryan Womack
Great people here! I go out of my way to bank at this location!
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January 2018 by Michael Black
Friendly customer service does not make up for careless mistakes, terrible business hours, and an online banking platform pulled straight from the 90's. I switched banks, and closed my Aggieland Credit Union account. Three weeks later I get a letter saying that my account was not closed after all, and I have been charged overdraft fees; but I have no online access to remedy the situation. This bank is just the pinnacle of inefficiency. Go with a national bank. Do NOT bank here.
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November 2017 by T Bennett
Unpleasant, Unprofessional and inefficient. The current teller supervisor should not be allowed to deal with customers.
