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October 2024 by Jennifer Mccollum
3 stars because every other time I go in and I buy the high mellow shorties are not as good quality as what u get in the one gram container.
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September 2024 by Ralph Fulkerson
Nice selection, better staff. Always leave with a smile. Ask about the reward program.
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September 2024 by Aaron Aills
Good customer service
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August 2024 by Sammy Jackson
Krista , and Melody at vape City are amazing and informative. The prices are competitive, and they have a great selection.
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August 2024 by Arkel Bogany-Morgan
Best vape shop in area
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May 2024 by April Jones
My first time here and Krista was super knowledgeable and helpful. Was super happy with my purchase and the service I received!!
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May 2024 by Valerie Becerra
Do not shop here. I spend so much money in this place every week and they will refuse to do any exchanges with or without a receipt all sealed items. I purchased four things and was only permitted one refund with my receipt and discovered after the employee rang me up that I was granted a exchange and was not given the remaining money they owed me. I boycotted the store for about 6 months and just started buying online again. Which is sad because that takes money from our community. I managed stores the Cleveland for over 14 years and while I want to continue keeping my money local it wont be here. SHOP HERE OF YOU WANT TO GAMBLE ON THEIR PRODUCTS AND LET THEM TAKE YOUR MONEY!!!!!
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May 2024 by Robert Finley
The manager "Josh" picks money over morals. His lazy employees sold me a part that didn't fit. Was the second one they sold me claiming to be what I needed. I bought the second one, walked to my truck to check it, saw it was wrong again, but Josh told the girl working not to exchange it and to just sell me the only one left. So over $9.99, they lost 4 customers... This place really pissed me off. I asked for Josh's contact info, but the girls working refused. I need to speak to the owner.
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May 2024 by Bethany Finley
I went there on 4-20, got a few things and went home. Spent about $80. One of the things I got didn't fit, so I went back to get the right one. The 2 lazy girls working sold me the wrong piece again. I walked out to my truck, saw it wasn't gonna work and walked back in. Was outside for about a minute. It took 20 minutes for them to get the right one. Even though they sold me the wrong piece, they wouldn't exchange it. She said hey g.m. Josh said not to do it, to just sell me another one. 4 people in my family all went there, but no more. Just lost 4 customers over a $10. Find another vape shop folks. These people are lazy and stupid. I don't expect anything to be done it's obvious they value money over morals.
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April 2024 by Mackenzie Miller
Amazing! Love service as always
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April 2024 by Myranda Roberson
this place is awesome!
I needed new juice and a new mod and they’re always so sweet and helpful!!
They found me exactly what I needed and truthfully I wasn’t even sure what I wanted but they’re always so nice everytime I’m here even when I don’t know what I’m looking for!
Definitely recommend this location!
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February 2024 by Ona Enochs
Horrible place we have been customers for a while have all our receipts are on the points system. We have been loyal customers. My daughter went in to get a vape they screamed at her and accused her of stealing they refused to talk to her or show her proof so she could prove it wasn't her. I would like to speak with the owner. Won't be going back. We go there weekly but hey there's other shops to be loyal to. Their loss not ours .Update: after contacting the corporate email as directed, they were able to investigate and vindicated my daughter of any wrong doing. I understand mistakes happened and I appreciate that you value your customers enough to take the time to help us, we will continue to shop at vape City stores.Thank you for correcting this mistake.
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January 2024 by Lena Keener-Angel
Always good with advice and helping me pick new things out. Staff is wonderful
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December 2023 by freya brighid
Rude, sarcastic, and unhelpful. Go to one of the other shops in town. Much nicer ppl
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December 2023 by Rachel Street
10/10 would definitely recommend. always have what i am looking for when come in, and the reward system helps whenyour balling on a budget.
