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January 2024 by KrysLouise3636
After having issues with my SIM card, I spoke with Metro customer service support whom advised me to go to this specific location and obtain a new SIM card free of charge. I was instructed that notes were added to my account and there would be no issues once the store opened obtaining my new SIM card. I arrived at the store and the clerk, James, was rude from the word GO! I explained to him that notes were added to my account and that I should not be charged for the new SIM card. He proceeded to tell me that they are a franchise and there would be a charge and that the supervisor I spoke with at Metro customer service DID NOT tell me any such thing. Lets just be clear that the new SIM card is ONLY a $10 charge, so why would I make up such a thing?!?! Also, yes I can easily pay the $10 charge but it is the principle that what I was told should be honored. The clerk in the store continued to call me a liar stating that there was no way I was ever told such a thing, he then told me I could call customer service back. I did just as he asked! The rep on the phone stated she did not see any notes entered by the supervisor but again, WHY WOULD I MAKE THIS UP, IT IS $10!!!!! Obviously, I was told incorrect information this morning by the customer service supervisor. I even verified 3 times with her on the phone that there would be no issues as long as I went to the store address she gave me. So, after wasting countless hours of my time, I told James the clerk in the store just charge me and let me go on my way. He then proceeded to tell me , " Told you so"! This is not way to treat any customer that walks into your store! Learn some customer service skills! To treat a long time customer with such disrespect and to be this unhelpful over $10 is the MOST ridiculous thing I have ever encountered! I will NEVER enter this store again and will encourage others to seek business elsewhere! There is another location in town and if I were you I would definitely do business there! If I had not been told to go to this specific location I would have went to the other location. I have conducted previous business there and they KNOW how to take care of customers! This was my first and LAST time entering this location! I would like to recommend the owner take the time to put his staff, like James, through customer service training because they certainly need it!
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January 2024 by KrysLouise36
After having issues with my SIM card, I spoke with Metro customer service support whom advised me to go to this specific location and obtain a new SIM card free of charge. I was instructed that notes were added to my account and there would be no issues once the store opened obtaining my new SIM card. I arrived at the store and the clerk, James, was rude from the word GO! I explained to him that notes were added to my account and that I should not be charged for the new SIM card. He proceeded to tell me that they are a franchise and there would be a charge and that the supervisor I spoke with at Metro customer service DID NOT tell me any such thing. Lets just be clear that the new SIM card is ONLY a $10 charge, so why would I make up such a thing?!?! Also, yes I can easily pay the $10 charge but it is the principle that what I was told should be honored. The clerk in the store continued to call me a liar stating that there was no way I was ever told such a thing, he then told me I could call customer service back. I did just as he asked! The rep on the phone stated she did not see any notes entered by the supervisor but again, WHY WOULD I MAKE THIS UP, IT IS $10!!!!! Obviously, I was told incorrect information this morning by the customer service supervisor. I even verified 3 times with her on the phone that there would be no issues as long as I went to the store address she gave me. So, after wasting countless hours of my time, I told James the clerk in the store just charge me and let me go on my way. He then proceeded to tell me , " Told you so"! This is not way to treat any customer that walks into your store! Learn some customer service skills! To treat a long time customer with such disrespect and to be this unhelpful over $10 is the MOST ridiculous thing I have ever encountered! I will NEVER enter this store again and will encourage others to seek business elsewhere! There is another location in town and if I were you I would definitely do business there! If I had not been told to go to this specific location I would have went to the other location. I have conducted previous business there and they KNOW how to take care of customers! This was my first and LAST time entering this location! I would like to recommend the owner take the time to put his staff, like James, through customer service training because they certainly need it!
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January 2024 by Krystal B.
After having issues with my SIM card, I spoke with Metro customer service support whom advised me to go to this specific location and obtain a new SIM card free of charge. I was instructed that notes were added to my account and there would be no issues once the store opened obtaining my new SIM card. I arrived at the store and the clerk, James, was rude from the word GO! I explained to him that notes were added to my account and that I should not be charged for the new SIM card. He proceeded to tell me that they are a franchise and there would be a charge and that the supervisor I spoke with at Metro customer service DID NOT tell me any such thing. Lets just be clear that the new SIM card is ONLY a $10 charge, so why would I make up such a thing?!?! Also, yes I can easily pay the $10 charge but it is the principle that what I was told should be honored. The clerk in the store continued to call me a liar stating that there was no way I was ever told such a thing, he then told me I could call customer service back. I did just as he asked! The rep on the phone stated she did not see any notes entered by the supervisor but again, WHY WOULD I MAKE THIS UP, IT IS $10!!!!! Obviously, I was told incorrect information this morning by the customer service supervisor. I even verified 3 times with her on the phone that there would be no issues as long as I went to the store address she gave me. So, after wasting countless hours of my time, I told James the clerk in the store just charge me and let me go on my way. He then proceeded to tell me , " Told you so"! This is not way to treat any customer that walks into your store! Learn some customer service skills! To treat a long time customer with such disrespect and to be this unhelpful over $10 is the MOST ridiculous thing I have ever encountered! I will NEVER enter this store again and will encourage others to seek business elsewhere! There is another location in town and if I were you I would definitely do business there! If I had not been told to go to this specific location I would have went to the other location. I have conducted previous business there and they KNOW how to take care of customers! This was my first and LAST time entering this location! I would like to recommend the owner take the time to put his staff, like James, through customer service training because they certainly need it!
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November 2023 by adamcalbreath1
I will never go to this location AGAIN!Customer service was bad and they said it was going to cost me $100 to keep my number I have had for 13 years. The other location is a lot better and I keep my phone number, for free.
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November 2023 by Danielle Quintana
I go here all the time even though this is out of my city area it's the most reliable and friendly and answers all questions and concerns and try to find the best scenario that fits ur situation. I travel an hour away just to go to this location
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September 2023 by Danny Rose
Poor service, rude and hateful.
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September 2023 by Wally Foster
Person in charge was extremely rude and unfriendly. It seemed that I was bothering him and ended up in an argument because he refused to perform a service I paid for in advance.
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August 2023 by Amber Bamber
Please explain why I have prepaid service meaning I pay for 30 days ahead and then when I decide to pay again the next month I am jit getting the entire 30 days. It’s prepaid ther is no due date other than this month ends and I can choose to start another one so why is it only giving me up until the due date !?? I should get my entire 30 days that I pay $100 for If this is what it is then no point because I am not gettin g service during that time and at least with a contract I am still getting service for the following days!! It’s prepaid. Way to scam people
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July 2023 by Julian Brown
Great people
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July 2023 by Michael Thedford
Service was great helped with my problem I had
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March 2023 by Toni Carter
The guy in this store is awesome. I ordered a phone online and got sent the wrong sim card and was getting the run around from the people on the 1800 number. This guy helped me when he didn't have to. Thank you so much!
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February 2023 by Diane Newell
I have internet with them and I love it 50. dollar a month is not bad
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February 2023 by Denise Carr
NO HELP FROM EMPLOYEES. THEY SAID I SHOULD GO BACK TO THE STORE IN HILLSBORO (WERE I BOUGHT PHONE). ALL OF MY PHOTOS DID NOT DOWN LOAD. CLEBURNE METRO STORE WAS NOT INTERESTED IN HELPING. BAD CARMA TO YOU
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February 2023 by Wayne Knick
Great phone coverage and employees are always available for your needs... ? ? ♥
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January 2023 by Angela Hightower
James at Metro on Henderson was super nice & very patient with me & the problems with my phone... He wasn't rude or in a rush to get me out of the door... I recommend anyone if you're in area & have metro go see him, again his name is James
