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April 2024 by Chris Brown
I will say the interactions with the ladies that work there are friendly. But, this is probably the only pro.
Recently my dad past in Oct, and I knew he had a storage unit here. I had the key, an old keycard, his death certificate, proof I was his only child, and was paying on the unit. Despite this, because they had switched to a pin code to get through the gate, which I didn't have, they would not let me through. My dads passing was sudden and he never thought to give anybody the pin code.
Despite paying for 4 months, we finally decided to abandon the unit. Then they contacted my grandfather, since his address was what was still on the unit and said he could have had access if he had gone down there. At no time did they mention anybody else might possibly be allowed in. I was even told by several lawyers that they should have all the information required to get access to the unit. The owner feels crooked, just wanting us to pay and then eventually auction the unit off because there is no use in us paying if we aren't getting access.
In response to the "legal process." The probate lawyer I talked to said that it is completely up to the storage unit facility to determine if they release the unit to the heir when proper paperwork is shown and no probate is happening. This is due to the uniqueness of storage units. After 4 months of claiming someone else might come by and claim the unit belongs to them as to why they couldn't give me access is a bit silly. I'm sure they'd keep using that excuse even if it had been a year. The paperwork provided was sufficient to protect them in case someone who doesn't exist does magically appear.
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November 2023 by Brandy Scott
Awesome place, awesome Staff
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September 2023 by Garett Faver
I have stayed with colonial for over a year. Kelly the front office person is absolutely wonderful and goes above and beyond. Wonderful folks to do business with all the way around.
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August 2023 by Clyde Slimp
Had a great experience here. Good place and friendly staff!
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February 2022 by Stephen Ball
Fair rates, and nice staff.
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August 2020 by Jessica McDonald
They are completely amazing ppl. I would highly recommend them to anyone needing a storage unit long term or short. They are so great. Just communicate with them.
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August 2020 by Roman Daniel
I understand u guys having the covid19 hours. But it says ur open on the weekends. Apparently not. I get there it says open at 10am to 2pm. I try and open the door and it's locked, I see another sign that says will return at 12pm. I wait there for 2 and a half hours an no one shows up. My debit card doesn't work on the machine outside I have to pay inside. I shouldn't pay a late fee if the workers aren't there when they are supposed to be.
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August 2020 by Mark J Babel
Very busy getting U-Hauls. Website rental didn't work.
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February 2020 by Travis Niggemyer
We love to speak to the owner.
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November 2019 by Jessica Collum
They are completely amazing ppl. I would highly recommend them to anyone needing a storage unit long term or short. They are so great. Just communicate with them.
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November 2019 by Renee Segars
Nice, secure facilities. Never had any problems until a few months ago then constant billing issues due to incompetent office staff. Stay on top of your billing, call management for issues.
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November 2019 by D Verde
Great place and the lady there is oh so friendly
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November 2018 by Terry Henson
Nice ladies
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November 2018 by Sue Fenstermacher
Awesome
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May 2018 by Just A Christian Soldier
Storage facility is good but car wash in front of storage is too much money for too little time.
