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“Enrique was professional, kind and knowledgeable of service's and products at&t offers. He answered all of our questions and got us setup with our new upgrades. If you visit the at&t store on the corner of cibolo valley and fm1103, talk to Enrinque! He's a great customer service associate. Thank you”
“I went here to have an iPhone battery replaced.
It didn’t go well. It’s a long story. I left a negative review on Google. 1-2 days later I received a phone call from Cellaris and they offered to make it right. They did a great job and made things right and took care of every problem to make sure I was a satisfied customer. Thank you Alex.”
“The mobile geeks are ALWAYS so helpful . My hubby replaced screen on his iPhone and it was defective . Jeremy was quick to replace it no hesitation. We picked up next day . Super Fast and quick service ! A++++”
“NEVER been to this location but was locked out of my phone due to accessibility and they helped me over the phone. Very patient and understanding to my situation. Thank you for the assistance and keep up the excellent work”
“Kwame and Gabe were awesome and provided excellent service to my wife and I when we needed some upgrades. They are very knowledgeable on the services and deals provided. By far the most personal and pleasant ATT experience!”
“Great staff. Came in to transfer my service from another carrier and they gave me a really good deal with two new Motorola phones and a great service plan. Drove all the way from the other side of town and they took care of me. They will take care of you too with whatever you need.”
“There was one lady working the store and had multiple customers. She was juggling all of us so efficiently. Kudos to her for doing what she could with the limited help.”
“I had a great experience with Trent at this store yesterday. I haven’t upgraded to a new phone in years and didn’t have a back up for all my information. As a Verizon customer, I stopped by with my new phone to see if anything can be done. Trent helped me to set everything up quickly and did a complete transfer. He was friendly, answered all my questions, and took care of what I wanted. Thank you and appreciate the great customer service!”
“Was the fastest I have ever got a new phone line! I had 3 kids with me & Meagan and Stephanie were AMAZING! Not only did they help me with my kids they worked super hard and fast so I was in and out of there with the quickest I can not thank them enough! They are definitely my go to’s from now on.”
“I have no words to describe the wonderful experience I had with this AT&T store. The manager and the rest of the crew have an incredible servant, caring heart. I am thankful to GOD for hearts that are willing to walk the extra mile to help you unconditionally. YOU ALL ROCK!!!”
“Cheyenne and Brooklyn helped me through the process of transferring phone carriers and upgrading my phone. They were both very patient, knowledgeable, and compassionate. Customer service is 10/10, and I highly recommend this location to others.”
“Justice, Lissa and the one tall white guy without the glasses were super helpful with getting me a new phone. Help me activate it and everything. In and out withing 30 minutes.”
“The staff is friendly and helpful. Switched 5 lines and received help from Justin, Andrea, Gerald, Vanessa, and Rene. Why was I assisted by so many? We had an issue with one of the lines on a phone we brought with us as we owned it. After numerous attempts to get phone calls to be received as well as outgoing calls to connect, a solution was discovered. Andrea and Justin had a never give up mind set and made it work. I recommend Rene, Andrea, and Gerald. Justin and Vanessa are managers so ask for them if a challenge comes up.”
10AM - 8PM
140 TX-46 Ste 103, New Braunfels
Mobile Phones
“I had dropped my phone and I couldn't do anything with the screen and I can here to Cricket for help. Rebecca was very helpful, patient, and caring. I would definitely recommend coming here for any phone needs. Thank you so much. I appreciate you Rebecca”
“Sam went above and beyond to help my family out. He made sure I knew about all the available promotions and did everything he could to make sure we left happy and satisfied. I would always go to the location in Schertz and they were never really helpful. I will now go to this location as long as Sam is there!!”
“Gabe and Yani were both very knowledgeable and professional. They were patient and respectful and courteous to me. They were tremendous in explaining everything and I am very satisfied with my experience.”
“Pam is excellent with knowledge of smartphones. She was patient with me as I suffer Anxiety. She took over with the conversation with ACP & NV got me what I wanted. Give this store a 10+ for customer service.”
“Joe is the personable, friendliest, knowledgeable, not to mention professional of all managers. He is truly a problem solver. He always greets you by name when u first walk in. He smiles so you feel welcome. He makes smarts suggestions. That is why I keep coming back to this particular location. I fully trust this person. Today, I brought my brother so he could meet Joe. We are extremely impressed with this guy! He is a very valuable asset to Metro! He is a Rockstar!!! Thanks for everything, Joe.”
“Aliya has been a big help in trying to fix the issue that I have on my phone she want far and beyond to try to fix my problem she even call other people to see if that could help for that I thank her for all she did I give her 10 stars for going far and beyond her duties thanks again Aliya”
“The ?Professional Sales Agent ?was very polite and believe it or not they offer unlimited ?DATA? plans very well stocked store lots of phone to choose from but yall do have to understand every phone is hackable every Samsung I had got hacked no Samsungs for me there easy to get into the store was very neat well-organized clean the store actually makes you feel welcome there because of how the store looks on the inside it looks like a cell phone store you and the store so welcoming it actually makes you want to go in there and buy a phone literally they have some good deals and specials going on but I still don't think ?nobody ?can top the service that I already have if I can find anybody to beat the price that I currently get ?I might think about switching ??? other than that I'm not switching at all then my current service provider gives me a $5 credit every month on top of that with a few other incentives to go along with it so I can appreciate that and being a loyal customer I think I just might stick with them I just don't think nobody can offer a better deal than what I already have don't get me wrong I love the store, Loved the atmosphere, the organization, the cleanliness, the sales professional I loved everything about this location ?IT'S JUST NOBODY CAN BEAT MY PRICE THAT I CURRENTLY HAVE ?”
“Every time I come into this store to pay my bill or have a question the staff here is always friendly and beyond helpful, I would definitely recommend this store.”
“Me and my husband went To T-Mobile to up grade our phones today. We were greeted as we walked in. Ken helped us, my husband told Ken what we needed and the best deal that could be offered. Ken gave us what we wanted and he was so Perfectional. Will make this my T-Mobile store.Thank You Ken.”
“Service was fast , professional and courteous. The young lady helped me with everything and wasn't pushy about upselling extra items. She did offer them and I did buy a screen protector”
“Azam was very friendly right away. Ist time at this location. I'm a current costumer with metro pcs. My phone did get messed up. Wanted to upgrade. Azam was the worker today. He was very kind and very helpful. I let 2 other costumers go before me eventough I was there before them. He took care me right away. Super helpful. Highly recommend this location. Thanks.”
“About 2 months ago I switched from T-Mobile to Cricket and have never looked back. Last week I got my wife a phone from Cricket. We are extremely satisfied with Cricket!”
“We like T-Mobile especially since they do have great packages for the family and military veterans. I have never had any issues with them when upgrading any of my phones in my plan. Their international packages are very good too!!”
10AM - 8PM
6170 I-10, San Antonio
Mobile Phones
“Remy was very helpful and knowledgeable when it came to troubleshooting my daughter’s phone. Went home and followed through with the recommendations and now the phone works perfectly. Thank you so much for great customer service.”
“We went to upgrade my husband's phone. He knew exactly which one he wanted and our sales rep Patricia was so great! She got the phone, which happened tp be the last one, and got us in and out of there pretty quick. We had our 11 month old baby with us too and she was so understanding of baby.
Highly recommend!”
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“I wanted to give a five star to Mr. Jonathan who was more than helpful in getting me setup with a new phone, he found and told me about an awesome deal that was available for me and was able to troubleshoot and fix my issue.
He was beyond patient with me which took over 1 to fix my problems and update everything on my new phone.”