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January 2024 by Derrick Bonner
Went in told rep what was going on and treated me as if I was dumb. I sold cell phones for many years and even told him but he acted like he was better. Told him att phone you sure its not cricket. No dummy I said att and even showed him att in the phone and on boot up screen. After he kept being negative I left. Will not go here ever again and refer other people elsewhere. I never acted that way when I was a rep. Why does he not wamt to make money? Was going to buy two more phone after but guess ill go to the forum or order online.
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January 2024 by Rebekah Noriega
Jacob, Matt & Enrique gave amazing customer service. Helped transfer our 5 lines over with new phones & all. I never felt rushed! Thanks guys I will recommend this Cibolo location.
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January 2024 by Derrick B.
Went in told rep what was going on and treated me as if I was dumb. I sold cell phones for many years and even told him but he acted like he was better. Told him att phone you sure its not cricket. No dummy I said att and even showed him att in the phone and on boot up screen. After he kept being negative I left. Will not go here ever again and refer other people elsewhere. I never acted that way when I was a rep. Why does he not wamt to make money? Was going to buy two more phone after but guess ill go to the forum or order online.
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December 2023 by Sam Musslewhite
Jacob and Enrique are freakin CELL PHONE WIZARDS!!! I was trying to transfer my old phone to a new one, after 14 hours of tying and failing i went to the AT&T store in Cibolo. These guys had the knowledge i needed… they were very friendly and informative. I watched them juggle 8 customers at i time making sure to greet new customers immediately… I hope corporate appreciates these guys… it’s service like this that will keep me at AT&T customer for life….
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December 2023 by 38terri Rom
I went by AT&T because the charger I bought from them broke and they did replace it with no hassles and I thought that was wonderful
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December 2023 by Gloria Jean Bridger
I have Directv. Their bills are not sent out in time to be mailed back in to avoid late fees. So I have to find an AT&T store to pay my bill. The young man who assisted me was exceptional. It was close to the end of the work day. He didn't rush to get me out. He was very talkative and understanding.
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November 2023 by Carlos Santiago
I went to the store and I inquired about the new razor phone by Motorola. The white guy took my information and asked me everything under the sun, including where I work...about 15 minutes later he came out and told me he had none in stock and he tried to sell me and older model that looked like it belonged to someone in the back.I don't appreciate the disservice. You knew you didn't have any in stock, before the word "go".Total waste of time and I would never buy from AT&T
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November 2023 by Nene Dial
Went in thinking they couldn’t help me with my phone problem and left with my phone back working plus accessories. My goodness wonderful employees. Thank you all so much! ~THEbestexperience!
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November 2023 by Levi Mead
Chance always provides excellent customer service. He is informative and knowledgeable regarding products and services and ensuring my service needs are met!
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November 2023 by Jamers Huschke
Staff at this store is amazing. Very friendly, attentive and quick. Will definitely return
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September 2023 by Flor King
This location in Cibolo had Amazing customer service . We went in with new phones we bought from Apple. We needed help activating our phones. They helped us with patience, and friendly service. Mathew and a young lady that was working there both helped out.
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September 2023 by Katharina T.
Walked in at 9.00, requested a iPhone 14 and an upgrade. My son's old phone was a 12 pro max. The person connected a 14 regular without asking. We said we wanted the 14 pro max. The person was unable to redo the transaction. Then took my phone, called att pretending to be me. Then we waited for a call back. The person urged me to run errands to return after the wrong phone was removed. Received call back after 40 minutes, person didn't believe me that I didn't receive the regular 14 and tried to sell me a new line ?? Stayed on the phone for over 20 minutes and returned to ATT store. It is now 11.05 and we are still here. Person helping us didn't wear a name tag. Stay clear of this store!
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July 2023 by Tina Shearon
Building 791 suite 127 on the corner of 1009 and Cibolo valley road cibolo, Tx. Walked in the store at approximately 30 mins before closing to purchase a new phone. The representative didn’t greet, acknowledge, or even make eye contact of my presence. I walked around and waited for 18 mins being entirely ignored only to receive an eye roll.I have been loyal ATT and military member for the last 8 years and sadly, I have never felt so disrespected in all my life. I am very saddened upon the non-professionalism that the individual the young lady that was working there this evening has promoted on behalf of AT&T. I do understand that it was late in the evening, but with that being said, I’ve already selected the phone that I wanted and I was ready to just happily complete the purchase. Again I do know it was late call if service was unable to be concluded until the following day, I would’ve appreciate it If the representative would’ve advise me of such and I would’ve happily came back the following day.Sadly thank you for not supporting your troops in a true time of which would of meant a lot to me
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July 2023 by Rodolfo Duran Jr
Alejandra was great! I would recommend her to anyone looking to open a new line with AT&T! Thanks Alejandra!!
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July 2023 by Linda Bauer
When no one else could help me undo what another AT&T agent over the phone had done with my husbands phone line, I went to the AT&T store in Cibolo desperate for help! Alejandra waited on me and as I told her the problem, she actually listened to all I had to say! and within a short amount of time had my husbands phone line restored to its original account (when all others had told me it couldn’t be done)! And, as an added bonus, helped me find a better phone plan which is what I had originally set out to do! You know the old saying “you just can’t get good help these days”? Well NOT TRUE AT THIS AT&T store! Thank you Alejandra! I wish there were more customer service people like you in this world!
