“UPDATE: After speaking with Troy, the owner of TDP and seeing the phone log from AAA to him, I need to update my rating. Turns out AAA is who left me stranded. AAA uses a chatbot now ( DO NOT use - get a person on the line instead) and it texted me that TDP would arrive in 1 hour (message came about 9:40 pm & showed arrival of help by 10:49pm). It also has me type "status" to get updates. After an hour, showed TDP was almost to me. I finally called AAA and that's when I was told they weren't coming. Troy phone log showed he was not even notified about the need until 10:28, but wasn't even on contract with AAA to begin with - and wasn't even in town to help. I am very impressed with Troy trying to make things right - I now have his direct info if stranded on this drive my family takes frequently.
OLD: I would put a zero but Google won't let me. AAA contacted them to help me with my tire at 9:40 pm while I was stranded alone on a road trip. After waiting over an hour, I called AAA and they reached out to TDP for their status. They let them know they weren't coming BUT had NOT notified me or AAA.”
Towing
“UPDATE: After speaking with Troy, the owner of TDP and seeing the phone log from AAA to him, I need to update my rating. Turns out AAA is who left me stranded. AAA uses a chatbot now ( DO NOT use - get a person on the line instead) and it texted me that TDP would arrive in 1 hour (message came about 9:40 pm & showed arrival of help by 10:49pm). It also has me type "status" to get updates. After an hour, showed TDP was almost to me. I finally called AAA and that's when I was told they weren't coming. Troy phone log showed he was not even notified about the need until 10:28, but wasn't even on contract with AAA to begin with - and wasn't even in town to help. I am very impressed with Troy trying to make things right - I now have his direct info if stranded on this drive my family takes frequently.
OLD:
I would put a zero but Google won't let me. AAA contacted them to help me with my tire at 9:40 pm while I was stranded alone on a road trip. After waiting over an hour, I called AAA and they reached out to TDP for their status. They let them know they weren't coming BUT had NOT notified me or AAA.”