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November 2023 by knowledge15king
I was on my way home started having trouble with my battery not charging, I pulled went to the service department they pulled in and 15 minutes later the mechanic told it was fixed. He found that the positive cable from the alternator was loose. No charge we shook hands and I was back on the road.
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September 2023 by Elizabeth Cardwell
Big thank you to Terry! We needed a 40ft cargo container moved between Boyd and Alvord. Relocation was same day. The driver was courtesy and dropped it right where we needed it. Clear was experienced and comfortable with the big containers. Highly recommend!
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July 2023 by quickfish 73
I’ve been to the service side of Chico Auto 2 times. The first time, I had some tires balanced. They did a terrible job. I had them rebalance them 3 more times and no improvement. I finally gave up and went elsewhere. When I asked them about it They said “ Well we’re really not in the tire business”. They kept my money for the tire balance. The second time I went there was a few months later. I took some control arms in there to have new bushings pressed into them. I’ve done this many times over my life. I know how long it takes. I know how much it should cost. I provided all of the parts needed. The only thing they were to provide was about an hour of labor. I was charged $250.00. When I questioned it, they told me that they had 3 guys working on it for a couple of hours. I know that it takes a hydraulic press to install the bushings. I have a really hard time believing that it took three grown men more than 2 hours to pump a jack handle on a hydraulic press. When I picked up my parts, the parts kit that I had left with them had missing pieces. When I asked them about it, they told me that they were never there. I really think that they either lost them or someone needed them more than me. Needless to say, I’m out $250.00 for a $125.00 job, $40.00 for a useless tire balance, and 2 missing ball joints. Is this our new normal for our world today? I talked to another shop after that. They quoted me $125.00 for the same job. I had written off the tire balance. I thought that they could be trusted. NEVER AGAIN!
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July 2023 by Rodney P.
I've been to the service side of Chico Auto Parts two times. The first time I had the tires balanced on my pickup. They did a terrible job. I had them rebalance them three more times and no improvement. I finally gave up and went to a tire store in Bridgeport. When I asked Chico Auto about it I was told "Well, we're really not in the tire business ". They kept my money for the tire balance. The second time I visited, I took some control arms in there to have new bushings installed in them. I've done this quite a few times over my life. I know how long it takes. I know how much it should cost. I provided all of the parts. The only thing they were to supply was about an hour of labor. I was charged $250.00. When I questioned it they told me that they had 3 guys working on it for more than two hours. It takes a hydraulic press to install the bushings. I have a really hard time believing that it takes 3 grown men to pump a jack handle on a hydraulic press. When I picked up my parts, the parts kit that I had left with them had missing pieces. When I asked them about it, I was told that they were never there. I really think they either lost them or someone needed them more than me. Needless to say, I'm out $250.00 for a $125.00 job, $40.00 for a useless tire balance, and two missing ball joints. Is this our new normal for our world today? I talked to another shop after that. They quoted $125.00 flat rate for the same job. I had written off the tire balance. I thought that they could be trusted. NEVER AGAIN!
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April 2023 by Grayson Huff
They can be a bit pricy for the small stuff, but outside of that, they know what they’re doing more than any mechanics I’ve gone to. They get stuff done fast, correctly, and for the most part at a reasonable price. I refuse to trust anyone else with my truck while I live in Wise County.
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April 2023 by Christopher Meadows
I’m very impressed with the work they did on my wife’s old Mercedes. I will be sending all of my cars to them in the future.
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November 2022 by WarDog
I have had my vehicle worked on by several dealerships and will never go back to them. I have had chico auto work on the same vehicle and they fixed everything. I will now always take All my vehicles to them. Most honest and helpful business in county.
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August 2022 by Allen Pittman
I live about 10 miles from this place. I lost a rearend south of Waco. They stopped at my house brought my other pickup to me. And brought mine home.5hr round trip. Have buisness
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April 2022 by Darin Beardmore
Fast friendly service great experience every time I deal with them.
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February 2022 by cplkirk1
A good company with helpful staff.
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November 2021 by Kirby McCord
These folks were life-savers when our travel trailer brakes exploded in the parking lot of a truck stop in the middle of nowhere Texas. They sent a very nice guy named Tyler to tow us and our trailer to Wichita Falls. The trailer wheels were totally locked up and would not turn. Tyler looked at the broken brake and said he could disconnect the brake so that the wheels would turn. Then we could limp home with the other 3 functioning brakes without having to be towed and spending the night in a hotel while waiting the next day for someone to look at our trailer. We are extremely grateful!! Tyler, good luck with your upcoming baby!
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October 2021 by Carol King
Very professional people, prices honest, fair, I'm am elderly woman, and as u ladies know it's difficult to find a good mechanic that's also honest, these mechanic are honest, friendly I would not take my vehicle baby place else
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June 2021 by Kevin Hale
Pricy but great service and workmanship!! Ty guys for all the hard work.
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May 2021 by Amy Reese
What a WONDERFUL group of people! From the tow, the service and the hospitality! It doesnt get any better than Chico!! Thank you all so much for taking good care of my husband and our equipment while coming through Texas. Reasonably priced and service is beyond expectations!
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January 2021 by Steve Rucker
Coolest wrecker driver of all time. amazing guy. thanks again
