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February 2024 by Barbara W.
I recently had a custom piece done. When I went to pick it up, it did not have the adjustable chain legnth options as I ordered, but they fixed it. They did not have the written aprasial (that they do for custom pieces) but said they would email it, but didn't. Once I contacted them about not having receied the email, they asked me to forward a photo for the apprasial, shouldn't they have taken the photo? Nonetheless, I obliged and got the apprasial. Since I was havng a ring made into a necklace, I sold the gold setting but was given a different price for the gold then what I was quoted at - of course it was lower. While I waited for the legnth of chain repair, they cleaned a ring I was wearing and retuned it saying a stone was missing. It may very well have been missing and I didn't notice it, I just didn't like the cumulative feeling that I was dealing w/a reputable organization. The individual who helped me design the custom piece seemed to be hiding from me at pick up. I also had two other rings re-sized which of course were a higher price than what was quoted.I had sold some pieces to Whitestone previously and received mere pennies on the dollar which I think is to be expected when selling but my recent interactions just left me with an ominous feeling. I have a few more things that need to be done w/a jeweler and think I will go elsewhere. To say something postive, I do like the selection they have.
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January 2024 by Jessica W.
Thank you, Kristina! I wasn't even remotely prepared for the experience we had this morning. My son found one of my old watches with "bling" and asked me if he could have it. This watch is 20 years old, lol. We took it on for a tune-up and a new battery and they were happy to help. While we waited, my son and O walked around looking at all the gorgeous pieces. They have classic designs, fine stones and metals, and even estate collections sold by the gram. Kristina came over and offered my son a drink (juices, water, etc) and then she offered me a Mimosa! Yes, please!! My son asked her how much a real pearl was and she walked us right over to talk about freshwater pearls and their value. After that, she was excited to show him all about diamonds. He got to learn about how they are millions of years old and how to handle them carefully as well as showing him the difference in clarity. I was SO impressed by the service. We took our time to look at all the wonderful pieces. If you're a peridot birth stone like me and have been avoiding it all these years? You'll reconsider when you see the rings and pendants they've got just begging to show you off. Kristina helped me out by making my wishlist to make shopping easier for my husband and I'm feeling hopeful! They will do custom designs and can turn your loose jewels into beautiful earrings - not held to a stud design! She makes really fun dangly earring that will take your casual look up a notch for sure. Have fun & be fabulous! They've got something for everyone! And a great selection of Rolex too.
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November 2023 by Oksana M.
This place has the most friendly and competent professionals. I went there with my fiancée to resize the ring. Mark and Heather took care of us right away. Polished the stone and resized the ring flawlessly and answered all my questions about the ring stones. Highly recommend!
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October 2023 by Bill W
****, sales manager has been above and beyond helpfull guiding our purchases. Informative, knowledgeable, user friendly. My wife and I highly recommend him.
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October 2023 by Madison Jackson
I brought my engagement ring in because noticed the diamond was a tiny bit loose, they not only fixed it, but cleaned it - it looks as good as the day I got it. I also had a necklace that had a major knot in it. I expected to drop both of these items off but they fixed both super quickly while I was there and they were all so kind and fun to chat with. I will for sure be returning for any other jewelry needs.
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September 2023 by Susan Wampler
I had some jewelry to sell and had seen a TV add for Whitestone as a place that buys gold and silver. I didn’t want to go to a pawn shop so tried Whitestone. I received fast and thorough service. Good explanation of what they could purchase and why. Some of the jewelry was gold fill so not useful for them. I believe that I got a fair price with good customer service. No pressure to take the offer. They let me decide. I would go back.
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September 2023 by amy gardner
Every time I go into Whitestone Fine Jewelry I am greeted with a smile and excellent service. I always ask for Kristina because I feel like we are friends and she takes her time to answer questions and even help me sell jewelry that they won’t buy back, but really everyone in there will do the same. This last visit I took in a bunch of gold to add towards a Christmas gift my husband and I are giving my girls this year. It has a lot of sentimental value and Kristina spent a lot of time with me which I really appreciated as we got the order just right. I am so grateful for her help. I highly recommend White Stone Jewels. They are priced right and have a fast turnaround.
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September 2023 by Lydia Sandoval
I wanted to take a moment to express my heartfelt appreciation for the exceptional customer service you provided. Your dedication to helping me resolve my issue and your friendly demeanor made my experience truly remarkable. It's rare to encounter such professionalism and courtesy, and I wanted to extend my sincere thanks for going above and beyond. You've certainly set a high standard for customer service, and I'm grateful for your assistance.I hope you will always continue to provide outstanding customer service .
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September 2023 by Benjamin Laws
I've been to many jewelry stores all over the world, and I have never received the quality of service that I get from Whitestone Fine Jewelry. They always make you feel like you are the top priority no matter the purchase or service size.The staff are down to earth yet they are incredibly meticulous when it comes to small details of their craft. True professionals!-Ben
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September 2023 by Brenda Boyd
I’ve been a customer since 2009 and in 2023 they still have outstanding service! I love this place and I was reminded why when I took a bunch of items for repair with my watch battery replacement and they fixed a few easy items right there on the spot. Gave me a great price on my watch and repairs and it all made me so happy! Mark made it easy to show him what I wanted done and was very easygoing with quoting me a fair honest price. Highly recommend!
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September 2023 by Melissa Aufieri
Working with Lulu has been a wonderful experience. She helped me design some beautiful pieces, using my mom’s diamonds. I will treasure these always! Highly recommend. They are so helpful and professional.
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September 2023 by Debora Lee
Always friendly. Beautiful work on each repair of multiple pieces of jewelry. They straightened out my crumpled wedding band and replaced stones on several rings. I’ve been overly pleased with each repair. One Saturday they had mimosas for all the customers. Who does that?! Whitestone Jewelers does.
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September 2023 by Ron G.
TRUST ! They have the knowledge, equipment, experience, and attitude to ensure that your transaction is handled perfectly. I would gladly do business with Whitestone again.
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September 2023 by Ryan C.
Nice place with average size displays. Their prices were pretty good. The staff was helpful and very nice and professional. Love their dog named Copper. I think that was his name. Would be a higher rating if they had more of a selection of gold and silver coins and proofs.
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September 2023 by Matthew M.
This is my second time using this jeweler. Tbh is time it was a repair in a ring for my wife that when out of town noticed a few of the stones were loose. I brought it into Whitestone, they took the item and within 1 hour had it cleaned and fixed. Best part? $0 Solid move , aside from them not charging me - the staff so very friendly and excited to help. Once again. I'll return.
