Western Union

Most Recent Comments

• May 2020 by Darby H.
  Regions is probably the worst bank I've ever dealt with. As a small business owner, I need a bank that goes to bat for me and makes my business a priority. Regions has shown me over and over how they do not prioritize small business. Just in the last month, it has gotten even worse. They fell on their face completely with the PPP - never even looking at my application until the government opened their second round of loans when I got my application in within 48 hours of Regions accepting applications. Then, I wrote a check from another bank account I have at another bank to an employee who banks at Regions and they decide to hold the check for nearly two weeks!!! When I reach out to try to help my employee, no one can help me as one contact is out for a funeral the first day and the only person who can help the second day is out on a family emergency. Hopefully, today, on day 3 of asking, I can get my employee his money. The money cleared my other bank 6 days ago! After communicating with the only manager (who is new & I've never met) that can do anything about how unhappy I am with the bank, he tells me he has my accounts all set to close on July 1st. WHAT??? Customer service is nonexistent at this place. Do yourself a favor and stay clear!
• June 2018 by Carol L.
  My family has been displeased with Regions for a couple of months. It took some time to open accounts at another institution and change our direct deposit. I went to Regions last week to close a checking and savings account as well as pay off a 400.00 loan. I arrived at 10 am. It took three hours for the staff to close the accounts and complete the paperwork to pay off the loan. Three hours! I could not believe I was in the bank for three hours for these simple transactions. They also don't know how to print cashier's checks. They attempted to give me cash when closing my accounts. When I told them I was uncomfortable with this and demanded a check it added additional time to my visit. They couldn't figure out the paper was in the printer incorrectly and could not get the cashier's check to print correctly. There is a total breakdown at this bank. Additional training is desperately needed as well as policies and procedures need to be reviewed and updated. It should not take three hours to complete simple bank transactions. You would think the cooperate branch would be concerned as their employees are not using time management throughout the day and client's are experiencing frustration. The good news is that all of my families accounts are closed and I hope to never step foot in the Regions in Cedar Park, TX again.
• April 2018 by Brian W.
  Angelic, the branch manager went over the top to help me! Very helpful!! I needed something done that was very time sensitive - she went way out of her way to help.