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November 2023 by AJ S
I came here with my sister who was listed on my fathers account (since she’s the oldest) as POD (pay upon death). We arrived to her appointment and a woman came up to me smiling and asking if she could help. I was sitting and I said “Oh it’s my sister” and I gestured toward my sister standing in line, whom had turned around. She immediately turned to my sister and we both followed her to a seat in the bank. I said, “Im her sister, so I’m tagging along” and she just flippantly said “That’s fine” as she sat down….yeah half the money is mine, so ofcourse I’m going to be here… but she couldn’t care any less about me because I’m not listed on the bank account. So she proceeded to say directly to my sister “Im so sorry for your loss” and my sister thanked her.I had a $25 check which needed to be deposited for my dad and the woman looks at my sister and says “I’ll see what I can do to get it cashed, I mean it’s only $25 so I’m sure it won’t break you” Are you serious??? It’s money owed to us, so that’s actually none of your business! It sure won’t break Wells Fargo to pay us our money.So then we went through all the banking stuff to close the account. The woman never offered to tell us the exact balances in each account before starting the closure. She did not offer any statements which would have been nice to see what they were paying out. We had access to his account prior to us providing a death cert but they locked my sister out once they got that.My dad has only us two daughters and we moved money from another account to Wells Fargo to pay out at once and because there is no POD on the other account. They would not pay us that money without a court order. Fine, that’s the law….but when my sister asked for a statement of the funds she looked like she didn’t think that was possible and then finally gave her one only of that one account. Listing the amount we don’t get.Anyway the entire time I was this invisible person sitting there. I wanted to ask questions also but the process is that she is on the phone the entire time for approvals and she does all the asking of questions. Anyway, she wasn’t going to answer me anyway because I’m nobody in her eyes.A coworker of hers came up to help and asked “Oh I’m sorry, who passed?” And this lady Jo Lynne or whatever answers “HER dad died”…she knew very well I was his kid too because she asked… but okay. I’m not important.Then she gave my sister two checks, from his two accounts and did not give her any statements other than the one for the account we can’t have the funds from. So we don’t know if we were paid accurately or anything. There’s no proof! You’re PoD and they pay out but you get nothing to show the accounts balances? I mean that’s as SHADY as it gets!As we went to the desk to get a $25 check cashed I was on my sisters right and the woman comes up on my sisters left, she touches her arm and says “And again, I’m So sorry for your loss”…. Didn’t even LOOK in my direction! Wow! As we left, I seriously started tearing up. It’s one thing to lose a parent but to be treated like a piece of trash because you aren’t the name on the account? I can tell you what, I have half the money now and guess where I will NEVER invest or bank it? Wells Fargo.Update: I just got mail addressed to my deceased father from Wells Fargo stating that my father needs to deposit $500 to avoid fees on his account! They still have his $11k and if they take one dime for this I will take legal action. These accounts are supposed to be closed.
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October 2023 by Jip Z.
I came here with my sister who was listed on my fathers account (since she's the oldest) as POD (pay upon death). We arrived to her appointment and a woman came up to me smiling and asking if she could help. I was sitting and I said "Oh it's my sister" and I gestured toward my sister standing in line, whom had turned around. She immediately turned to my sister and we both followed her to a seat in the bank. I said, "Im her sister, so I'm tagging along" and she just flippantly said "That's fine" as she sat down....yeah half the money is mine, so ofcourse I'm going to be here... but she couldn't care any less about me because I'm not listed on the bank account. So she proceeded to say directly to my sister "Im so sorry for your loss" and my sister thanked her. I had a $25 check which needed to be deposited for my dad and the woman looks at my sister and says "I'll see what I can do to get it cashed, I mean it's only $25 so I'm sure it won't break you" Are you serious??? It's money owed to us, so that's actually none of your business! It sure won't break Wells Fargo to pay us our money. So then we went through all the banking stuff to close the account. The woman never offered to tell us the exact balances in each account before starting the closure. She did not offer any statements which would have been nice to see what they were paying out. We had access to his account prior to us providing a death cert but they locked my sister out once they got that. My dad has only us two daughters and we moved money from another account to Wells Fargo to pay out at once and because there is no POD on the other account. They would not pay us that money without a court order. Fine, that's the law....but when my sister asked for a statement of the funds she looked like she didn't think that was possible and then finally gave her one only of that one account. Listing the amount we don't get. Anyway the entire time I was this invisible person sitting there. I wanted to ask questions also but the process is that she is on the phone the entire time for approvals and she does all the asking of questions. Anyway, she wasn't going to answer me anyway because I'm nobody in her eyes. A coworker of hers came up to help and asked "Oh I'm sorry, who passed?" And this lady Jo Lynne or whatever answers "HER dad died"...she knew very well I was his kid too because she asked... but okay. I'm not important. Then she gave my sister two checks, from his two accounts and did not give her any statements other than the one for the account we can't have the funds from. So we don't know if we were paid accurately or anything. There's no proof! You're PoD and they pay out but you get nothing to show the accounts balances? I mean that's as SHADY as it gets! As we went to the desk to get a $25 check cashed I was on my sisters right and the woman comes up on my sisters left, she touches her arm and says "And again, I'm So sorry for your loss".... Didn't even LOOK in my direction! Wow! As we left, I seriously started tearing up. It's one thing to lose a parent but to be treated like a piece of trash because you aren't the name on the account? I can tell you what, I have half the money now and guess where I will NEVER invest or bank it? Wells Fargo. You got it. My sister hugged me, as we left. We're both not gonna bank here. Update: I just got mail from Wells Fargo stating that my father needs to deposit $500 to avoid fees on his account! They still have his $11k of his. 2nd Update: They told me to contact them about my review. I mentioned the letter my dad got. They ignored me on that front, decided to send a letter to my sister instead AND had my review removed. So here it is again.
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October 2023 by Paola Lopez
Horrible customer service! I went twice and I waited 30 minutes with an appointment. The second time I just left after waiting. Don't go here!
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May 2023 by helen halman
Need to have an appointment to speak with banker and they won’t answer the phone!
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January 2023 by Mari Jane
I had 4 accounts at this bank for almost 10 years. I never had a negative balance, a late payment or a bounced check. They sent me a letter that they were closing my accounts with no explanation. A bank can close any account for any reason. They aren’t obligated to tell you a reason. If this happened to you over the holidays I am sure it would annoy you. Needless to say it is a hassle to find a new bank and make sure every automatic debit and deposit are updated. This bank has just been in the headlines for perpetrating frauds on customers all over the country.Stay away. There bad reputation is deserved. They treat customers like dirt. I wish I could award them zero stars because they treated me worse than zero.
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August 2022 by Amanda Wood
Wells Fargo is great as long as you never need any customer support. My card was lost on a recent vacation and this location was unable to provide a temporary card or help me recover my new card number so I can pay my utility bill. This particular branch specializes in shrugging and apologizing. While they did offer to do a money order so I can go pay my utility bill, the amount of things that they can’t do is astounding. Why have a stand-alone WF if you’re providing less help than in the app? I wasted about an hour here today and have plans to change who I bank through. Also when I was in line, I heard other upset customers muddle through their transactions. Another customer also said he would be banking elsewhere. Don’t waste your time trying to get help here.
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April 2022 by Clint M.
I don't care much for some of Wells Fargo's policies and some of things that they do. I have had problems in the past with some of their sneaky shenanigans trying to charge me fees for stupid stuff. But one thing I can say about Wells Fargo is it is everywhere so if you need cash you can always find one in just about every city in the United States. When I have had to do business on the inside employees have been nice and helpful. The only issue I have is with this company's policy and it's greed. But hey it is a bank and they are there to make money.
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November 2021 by Christopher Zermeno
Jose and Amanda were awesome in helping us out with an urgent matter that required a banker. They took time out of their schedules to help us immediately when they didn’t have to. Highly pleased with the staff and service here!
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October 2021 by Chswp 2333
Poor Customer Service at this location. Went through the drive through to make a cash deposit into my mother's account. Was 1st told, you can't make a cash deposit into someone else's account unless you use a check or money order. I wrote a check and Teller very inexperience with talking to customers could not professionally communicate to complete my transaction and threw me to his supervisor. Supervisor was not much better, gave her my personal check and could not competently locate the account (after teller had) and told me she couldn't make the deposit. Excuse after excuse, doesn't the bank want my money? Isn't every person visiting this location a potentional customer? I got down, was not allowed entry due to "Covid" restrictions, branch manager "Annoyed with this Mexican" met me outside the building and after two trips found the account and apologized after allowing me to make the deposit. WOW!! Not only does this location not deserve my hard earned tax paying money, my business, I am considering helping my elderly mother look for another bank. What bothers me the most is their lack of service customer. Don't visit this location is you like Professional Courtesy Service, who might say something like, "I apologize for the confusion, I will be communicating with my staff to better serve all of our customers in the future. Thank you for your patience and business today. Hope you have a Nice Day"!
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July 2021 by Calvin Smith Jr
Garbage bank. Zero help. Crypto will win.
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June 2021 by Vahe Aghababyan
One of only branch close to Leander that has good service and able to help costumers needs
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April 2021 by N Y.
Avoid it at all cost !! Go to chase. Waited over 30 minutes to cash a check. While employees are just talking and walking around. Only 2-3 people allowed inside at a time. Felt horrible for the pair having to wait outside on the first 90+ degree day. If I could give it 0 stars I would ! Just avoid it and save the headache.
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March 2021 by Isabel Perez
Poor Customer Service at this location. Went through the drive through to make a cash deposit into my mother's account. Was 1st told, you can't make a cash deposit into someone else's account unless you use a check or money order. I wrote a check and Teller very inexperience with talking to customers could not professionally communicate to complete my transaction and threw me to his supervisor. Supervisor was not much better, gave her my personal check and could not competently locate the account (after teller had) and told me she couldn't make the deposit. Excuse after excuse, doesn't the bank want my money? Isn't every person visiting this location a potentional customer? I got down, was not allowed entry due to "Covid" restrictions, branch manager "Annoyed with this Mexican" met me outside the building and after two trips found the account and apologized after allowing me to make the deposit. WOW!! Not only does this location not deserve my hard earned tax paying money, my business, I am considering helping my elderly mother look for another bank. What bothers me the most is their lack of service customer. Don't visit this location is you like Professional Courtesy Service, who might say something like, "I apologize for the confusion, I will be communicating with my staff to better serve all of our customers in the future. Thank you for your patience and business today. Hope you have a Nice Day"!
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January 2021 by Michael Morgan
Broken ATMs and Terrible Service
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October 2020 by Rick Cross 2
Regine has a attitude like no one else I have ever met. You can thank her in advance for the loss of my business, over 10 years gone just like that. She needs training and a lot of it. I never understand why people like her get a job in customer service if they dont like helping others? Maybe she feels bad about herself and took it out on me that day. In any case my experience with her was very unprofessional and I will never give you my business again.
