-
January 2024 by Bert Sheppard
Great customer service! Victoria was amazing!
-
January 2024 by Tammy Todd
We have always had great service with Walker so stayed with this company that was bought out by a family member.Not the same customer service at all. Not sure the affiliation with Austin Furniture outlet but that is who we also dealt with when getting the couch delivered. It was sent to us with one of the sections on back order with the promise of being able to get a full refund if unsatisfied. One of the sections we had delivered was a few inches shorter and defective on the back and when we tried to get refunded we were told could get store credit.Have been going back and forth for several weeks now because they finally came and got the furniture but no refund was given .
-
January 2024 by donna trapp
Very knowledgable
-
December 2023 by Becky Borgstrand
Walker's Mattress and Furniture on Whitestone Blvd., Cedar Park, TX.I am still waiting for my refund from this store on a queen mattress I bought 6 years ago that went lumpy after only one year. Owner was suppose to have filed for refund under warranty terms. I checked back frequently and no progress. Of course I had to buy new mattress but went elsewhere and got a Stearns and Foster. I still have 2 mattresses I bought at Walkers in my guest roomsbuts since they are not used frequently, no lumps so far! I am so disappointed with the store's owner stringing me along like this.
-
September 2023 by Bill Derrick
We were shopping around for a new mattress and visited the Cedar Park location where we were greeted and assisted by a very friendly and helpful gentleman by the name of Mr. Walker. He spent a good deal of time with us, helped us get exactly what we wanted, presented us with a nice discount, then helped us choose a great chair for the bedroom, also with a nice discount. The bed and chair were delivered exactly as promised by a very nice and hard-working young man by the name of Mauricio Ruiz. We live in a very hilly area of Lago Vista with extremely steep driveways but Mauricio was able to use his impressive strength to get everything unloaded and delivered to our room. Overall, we are abundantly impressed with the quality of everything we purchased and even more satisfied with the level of professionalism and courtesy we were afforded by Mr. Walker and Mr. Ruiz. We highly recommend this company and will return immediately when we require more of their impressive inventory. Thank you so much and have a great day…
-
July 2023 by Jenn
Went in, and the salesperson was super attentive and not overwhelming. He answered all of my questions. They also have a lot of stock that can be delivered rather promptly, which is nice instead of waiting months.
-
May 2023 by Gavriel Vaknin
I recently visited this mattress shop and was blown away by the level of customer service. The staff was friendly, knowledgeable, and went above and beyond to help me find the perfect mattress. They listened carefully to my needs and preferences, and even took the time to show me several different options. I never felt rushed or pressured to make a purchase, which made the entire experience much more enjoyable. Although I ultimately didn't purchase a mattress from this shop, I was impressed with their selection and competitive pricing. I would highly recommend this mattress shop to anyone in the market for a new mattress
-
April 2023 by Michael Smith
I recently visited this mattress shop and was blown away by the level of customer service. The staff was friendly, knowledgeable, and went above and beyond to help me find the perfect mattress. They listened carefully to my needs and preferences, and even took the time to show me several different options. I never felt rushed or pressured to make a purchase, which made the entire experience much more enjoyable. Although I ultimately didn't purchase a mattress from this shop, I was impressed with their selection and competitive pricing. I would highly recommend this mattress shop to anyone in the market for a new mattress
-
December 2022 by David C.
My wife and I loved the sales service here! We stopped at other larger chain mattress stores before coming to Walker Mattress but immediately knew this was the place to buy from after working with Jason. Their selection of mattresses was very well stocked with high quality mattresses to try out. The owner and his wife were very knowledgeable about their products. We ended up buying a bedroom set also because of the amazing deal he offered us. Also, their delivery team was top notch awesome. This was a random stop in for us but I would recommend you make this your destination location when searching for a new quality mattress and furniture at great prices.
-
September 2022 by Dawn Quinlivan
Please avoid this business and go anywhere else! They are untrustworthy and will steal from a single mother with 3 small children. We purchased a headboard frame and mattress from them online. They scheduled a delivery and the day of, called to say the mattress wasn't in yet. So it was set up for the following weekend. It was all delivered and after we took the mattress out of the plastic, we realized that it wasn't the one we ordered and paid.After multiple phone calls and promises that the manager would call, shockingly nothing happened. We were told that they couldn't get the mattress that we wanted so they chose another one without saying a word. The one they choose for us is cheaper and not the same quality and attributes as the one ordered. They refuse to refund the difference and don't understand that what YOU think is a better mattress isn't what your customer wants. If that was true, then making different types of mattresses wouldn't matter and we'd all be sleeping on the same bed.Shame on this company!---------------------------Response to the owner: This entire situation was handled poorly. I'm happy to hear your daughter got married and I hope she is never treated poorly as you've treated mine. You dropped off whatever mattress you deemed "better" and hoped it wouldn't be noticed. If you couldn't get the one she wanted, SOMEONE should have contacted us about it. We could have come to your business and tried out other options so she could have gotten one that is comfortable for her. I would have even paid for a more expensive option if she wanted it, as that's what parents do for their kids, no matter how old they get. Instead, the mattress is now wrapped up in storage and I purchased her another one that she is now enjoying (and getting a good nights sleep on). We should have been given options, not just, here, take this.
-
August 2022 by Danielle E.
We recently purchased a beautiful upholstered king size bed, and a mattress with a nice frame from Walker. The gentleman that helped us was friendly and helped us find exact what we were looking for!
-
August 2022 by Bryan H
Jason Walker did a great job of listening to us and getting us the right mattress for our needs.
-
April 2022 by Michaela Myers
My husband and I are moving and needed a new mattress, so we googled and found this local place and saw that the prices on their website were amazing compared to other big mattress stores, plus the reviews on here were excellent so we decided to go check it out and it did not disappoint! The owner gave us a deal on our pillows and was very personable and honest, which is really hard to find. We did not feel like he was just trying to sell us something. Highly recommend for all your mattress and furniture needs! We are beyond impressed with the price and service we got today :)
-
April 2022 by Bethany J.
I've heard many good things about this place from friends and family, but my experience was not ideal. When we walked in, the man working(the owner I believe) was with another customer so we started walking around looking at couches. Well a few minutes later, the salesman comes to us and says he won't sell me a couch, unless I bought a mattress first. He said "I only give the best prices to my mattress buyers". I asked if he was serious and he said yes, basically ushering us out of there. Dude was super rude and apparently only sells mattresses
-
January 2022 by Mark B.
Big waste of time! They advertised a TV Consol for $100 on OfferUp and I messaged back-and-forth with the son of the owner who said they didn't have it in stock but then they can order it. I made the drive up to that business hoping to purchase it or order it and the owner said that he doesn't know anything about the ad on offer up and he confirmed it was his son in the photo and said "it's probably something he's doing on the side". I showed him photos that references the address of his store and pictures inside of his store and he just seemed confused about the whole thing. I sent a message through OfferUp after being told I could not get it for that price. He responded by saying I should've read the whole ad which is totally ridiculous because it has a price stated and the picture of the item they were selling. The ad only states that they had other products for other prices but nothing stating a different price for this item. This is called a bait and switch....
