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February 2024 by K G.
Zero stars for a horrendous pharmacy. Get a clue people! Doctor had to send in prescription twice, I had to go three times before I eventually got my prescription.
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January 2024 by Mike Mayo
poorly staffed
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November 2023 by Hemant Kulkarni
Extremely slow service. Staff does not know how to run prescriptions through insurance. Every time the pharmacy says insurance rejected however insurance shows no issues on its end. Pharmacy needs to be told to retry and it works.Service during pickup is very slow as well. Instructions are sometimes not provided when dispensing the prescription medicine as well.
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November 2023 by Paige Johnson
Barking at the customer about taking their bagged, paid for items (cc had been approved) where the bagging location is, and then offering no explanation of why when asked for clarification except for “the customer isn’t allowed to touch there” is no way to treat your customers, Jesus. Making them feel like they’re doing something wrong when they absolutely are not… is why I’m writing this review. The cashier was aggressive and short for absolutely no reason. The baggage area is closer to my hands and cart than the 2 ft wide counter inches next to it. Make a sign if it’s THAT big of a deal. Almost laughable the seriousness of this guy holding a boundary with such roughness that customers couldn’t possibly know. Be kind.
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November 2023 by Audrieanna Bledsoe
WARNING: Poor customer service. The pharmacy department needs some training on how to be kind and explain things without an attitude. Every person there today was an absolute nightmare to speak with.
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October 2023 by Tyler Hanberry
Read the reviews. Do not support this location. They don’t know the rules of their own pharmacy. Had to look up rules and inform THEM. It’s a bunch of idiots working there.
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September 2023 by Alexandra Townsend
Worst pharmacy I’ve used. You know what’s worse than getting mastitis and having a 3 month old? Not being able to get your antibiotics because they’re too inconvenienced that your script came that morning. Sorry I didn’t plan ahead and know I’d wake up with mastitis. Sent me away and made me come back a second time with a crying baby. How kind.
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September 2023 by A B
Edit: the store manager called, explained the situation, and apologized: they've had issues with staffing and they said they'll handle process problems better in the future. Original review: Pharmacy pickup is a mess. They'll arbitrarily close indoor pickup and not put up a sign outside to the effect, resulting in frustration, lost time, wasted gas waiting in the drive through. Please do better - medication pickup should be way easier.
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September 2023 by Daubenspeck Family
I swear on everything this is the worst pharmacy I have ever had the displeasure of doing business with with the worst employees. I cannot even begin to accurately describe to you how disorganized they are. Every single time I have to pick up any meds from them it is the worst experience I've ever had in my entire life. Half of the time they're out of the meds you even need. I can't even tell you how many times I've been forced to suffer withdrawals because they can't get it together to make sure they have meds available. If they're out they won't even tell you or order them until you show up trying to pick up your meds even if the script has been sitting in their system for 6 hours. Their lines are always insane and have like 2 people working. Now let's talk about their employees. They hire the RUDEST people I have ever come across. They literally will snap at you and treat you like you're a junkie for needing basic meds. Not only will they treat you horribly to your face but when they think you're not listening they will sit there and make fun of you behind your back for being upset over their own shortcomings. They treat you less than a human being and I'm about to start reporting them and their licenses to the board. They've on more than one occasion filled the wrong prescription for me or changed my prescription without my authorization. Now they're sending scripts to a central filling facility in Dallas when I also did not authorize that and needed them same day to avoid sickness. Do not use this pharmacy. I'd trust the local dealer on the street before I'd ever trust them with my healthcare. I honestly could handle waiting IF all the other stuff wasn't true. The rudeness alone is worth not going. Save yourself the agony and go to a mom and pop pharmacy.
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September 2023 by Christian Mathias
USE A DIFFERENT PHARMACY!Wow, I really try not being “that” person, and I get that sometimes we have off days, but everyday for over 6 months (if not longer) is not acceptable.At a certain point someone has to realize there is a major problem with the pharmacy. It’s been so disorganized for such a long time I feel like they think it’s normal to have +10 people waiting for over an hour. Absolutely insane wait times. Love the staff but man, what a continuous nightmare.
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July 2023 by Jeff
4 cars. 55 minutes in line. After about 30 mins, I would have given up on this joke of a pharmacy but I was trapped between cars in front and behind. The lack of concern or consideration from the staff when asked why it took nearly an hour to move through the 3 cars in front of me was the cherry on top. It's one thing to do poorly. It's another thing entirely to do poorly and not care in any way.....2 stars because the rating is for the pharmacy, the store itself is fine.
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May 2023 by Rob Rainwater
Pharmacy is disorganized. One time could not find filled prescription wait 30 minutes for them to locate within store. Constantly forgets to run insurance. Long wait times. This week it was forgot to run insurance then when ran had computer issue and will have to call you when resolved to come back after waiting 40 minutes in line. I'm done with Walgreens. Time to transfer prescriptions to a Pharmacy that cares about its customers.
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March 2023 by Mark Johnson
I am giving this review solely to Barbara at the pharmacy. I have had hypertension my entire life, and have been medicated for it. I came in extremely concerned and just needed someone to check my blood pressure and help calm me down. They don’t usually do this anymore but she could see the worry in my face so she stopped what she was doing and helped me out. She had found an old BP monitor so she hooked me up real quick and my BP was elevated but not as much as I had thought it would be. Idk what it was about the experience, but she really went out of her way and did a very human thing that you rarely see anymore. They were busy and in a rush, and she didn’t have to drop everything but she did, and I left with less worry. I tear up writing this review. Thankyou Barbara.Mark
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March 2023 by Deborah P.
If I could give a zero I would. Booked our vaccinations for this am. Showed up for our appt. and we're told they did not have the vaccines. Rescheduled us for 3 pm the same afternoon. Showed up again to be told they only had one vaccine and not the other 2 we showed up for. Wasted 3 hours of my time today. We sat for 30 minutes both times while they scrambled around. This store and its management are a total joke. Saw lots of frustrated people while we waited. Would not bother to give them the time of day. They sure do not respect your time or inconvenience. Wanted to add: Called H‑E‑B pharmacy. First thing they did was check their inventory before booking the appointment. What a concept! We walked in today without an appointment and professionally received our shots. H‑E‑B wins again!
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December 2022 by Richard M.
The pharmacy is the worst run I have ever seen. The pharmacy manager, Laura is rude and totally unprofessional. I had to go there 3 times After being told my prescriptions were ready. When I went the 4th time and wanted to complain she threw the drive thru phone down at me and walked away. Always long lines and terrible management. Run from this place!!