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September 2024 by Trixie Crispies
Avoid their Childcare for littles! They left my infant in a wet diaper more than once, put the kid in the wrong age group that was too old for them, gave conflicting information about policies, admitted they let infants sleep in swings (which is not safe or recommended by pediatricians), no cribs or safe area for any size infant to nap, did not have a play mat out for older infants to play despite the director saying they have one so the kids just play on their dirty carpet.
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September 2024 by Andrew Hale
Great experience with the YMCA ?
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September 2024 by John Cline
It is excellent because of the Fire Dragon Karate school that is in Twin Lakes YMCA.
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August 2024 by rachel yed
I love the ymca and helpful
I love Carley I love the pool
Friendly staff members and members
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August 2024 by Elaine Sloan
Cool, clean, friendly, family service
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August 2024 by Criselda Miller
Today was great! I love Egym and the pool was great!
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August 2024 by Jenny
The pool is not fit for purpose for adult lap swimming. With only 4 lanes, none are reserved for adults who are swimming seriously. Children wander in and out of the lanes and if there are already 2 people in a lane a 3rd is not welcome. At this facility, children get priority. Further, the pool area is very small and water slides etc are popular so the area is very crowded and noisy.
Over all the pool is far too small for the vast quantity of people who attend Twin Lakes YMCA, it was not built with foresight as to the areas rapid growth. Another bigger pool is sorely needed.
A most unpleasant and disappointing experience
I have been to numerous YMCA pools in the country and so far this is the worst
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August 2024 by Timothy Nickel
Great place to introduce your kids to sports.
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August 2024 by no name
We were misinformed, and staff showed no accountability. Despite the outdated facilities and equipment, the game room and child care were supposed to be highlights. However, my children were dismissed for being underage and not fully potty trained, even though the saleswoman assured us this wouldn’t be an issue. Additionally, the kids’ game room is only for those 7 and younger and requires an extra fee, which wasn’t disclosed.
The new member experience is neglected, and the fitness area is outdated. You're better off paying less at local full-service gyms with modern amenities and superior experiences.
Moreover, the child care staff don't engage with the children, preferring to stay on their phones. The only competent staff are the lifeguards.
Do not waste your time.
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August 2024 by Sandy Landers
Great! Their eGym system is amazing!
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July 2024 by Davyn Johnson
Coach Pleasant (funny name for such a rude man) made my 9 year old daughter cry and not be able to participate in her workout today. Absolutely ridiculous. My child is trying to better her health and stay active and this location has coaches making children cry and not want to come back. He’s the male in the orange shirt at the back of the picture. This happened at 11:16am July 8th, 2024. We unfortunately came on a day while he’s here. Usually the women coaches (who started our workout program with my children and I) are extremely nice and supportive. Coach Pleasant was too busy checking out the woman (potential member) he’s with and hitting on her trying to act cool instead of acknowledging the feelings of a little girl that he made too self conscious to workout today. Way to go YMCA! You hired a male to squash the confidence of our delicate female youth!
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July 2024 by Lopez Hudson
The "Y" at Twin Lakes is a fantastic community center that offers a wide range of activities for all ages. The youth programs have knowledgeable, skilled, and well-trained professionals with a natural knack for coaching. The friendly and helpful staff is supportive, friendly, and informative when needed. It is worth mentioning that the youth program's basketball coaches are inspiring and encouraging in character which gives rise to effective and collaborative teamwork and player skill.
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July 2024 by Destiné
THE ABSOLUTE WORST PROGRAM FOR YOUR KIDS.
YMCA After School Care Incident:
My 5 year old daughter attended the YMCA After School Care Program at her Elementary School. We thought this would be great considering the fun activities and our work schedule. One day my daughter came home crying because a boy (who is in the 3rd grade) bullied her. That day, she dressed up as a princess because her teacher loved to do fun things with her class. During the YMCA program, the boy ripped a metal necklace off of my daughter’s neck, scratched her arm, broke her tiara, and pushed her. He also took off her ring and tried to throw it away but one of the other students stopped him. To make matters worse, my daughter told her YMCA supervisors what happened and they did NOTHING. AND, they didn’t witness what happened even though this was under their supervision. I reached out to Ms. Karina (The YMCA After School Program Director) to express my concerns of this matter and she said she would look further into it, i have not heard from her since. This incident happened in May. Luckily, my daughter’s principal acted fast and scheduled a meeting with us to get it all figured out especially since the boy was still a student at The Elementary School. Feeling neglected by the YMCA, my partner and i went to the school ourselves to speak with the YMCA supervisors. The manager, Lauren, basically explained that she was not watching my daughter’s age group and is unaware of what happened. The other supervisor (I forgot her name), was watching over my daughter’s age group but she was not paying attention because she was tending to a child that was crying at the time. I asked her what she did once my daughter told her what happened and she admitted that she did nothing. Her reasoning was because it was my daughter’s friend that told her what happened and that my daughter didn’t tell her herself…..My daughter said because she was in tears…The supervisor then further explained that the boy had mental health issues, was held back in school, and is a loner due to his medical issues and that he is 7 years old. Violation of HIPPA. Mind you, we didn’t ask for that information at all. Furthermore, the supervisor was extremely rude and tried to gaslight my daughter even though there were other kids that witnessed what happened and she ignored them. (This entire conversation was recorded)
YMCA Summer Program Incident:
My daughter now is in the YMCA summer program. She loves the activities that they do everyday and it’s perfect for my partner and I’d work schedule once again. On Friday, June 14th, my daughter informed us that a manager on campus by the name of Eric, forced all the kids to say curse words. The kids kept insisting that it was a bad word and that refused to say it. Eric then pressured them again by saying “say it you’re not going to get in trouble.” By this time, all the kids did what he asked except for my daughter. She told Eric that she felt uncomfortable and that it’s a very bad word to say. Eric began to pressure her once again and said “you better say it now. Just say it! You’re not going to get in trouble.” My daughter once again refused, but she felt that something bad would happen if she didn’t do what he said so finally, she said it but she felt horrible afterwards. After, apparently one of her teachers came and told him to go away but that was all that we were told. Another worry is what would’ve happened if her teacher wasn’t there…
This is absolutely unacceptable. I don’t even leave bad reviews because I don’t like being that person but we never received a phone call regarding both incidents that happened. We found out from our 5 year old… I would NOT recommend the YMCA for your little ones. It seems like it’s staffed with a bunch of young adults that don’t take their jobs seriously. for over $200 a week?! For my kid to be bullied and harassed by the people who are under their care is insanity and is extremely discomforting. I don’t know how else to get the director
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July 2024 by Matt Padron
I've been here dozens of times, but now was the time I finally reviewed it! The Twin Lakes YMCA in Cedar Park is truly amazing! The gym is spacious and well-equipped with state-of-the-art equipment, ensuring you have everything you need for a workout. As a runner/sprinter, the gym was definitely, tomorrow, I'm going to the pool so I'll see how that turn out, overall great place. Highly recommended!
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June 2024 by Manikandan Nambiar
My go to for swimming. Busy place. The front desk hosts are very supportive.
