Tillys

Most Recent Comments

• September 2024 by Keira Kosacz
  so why itsnt carmen fired yet??
• July 2024 by Carolyn Rose
  Rude, awful staff. I just walked out of this store after the cashier argued with me at the register over her own mistake. Instead of trying to resolve the issue with a customer, she chose to berate me and mutter under her breath about me as I walked out. Unreal
• June 2024 by J Martin
  I have to agree with every comment on here. Customer service is terrible at Cedar Park! I assume I also dealt with Karmen. "Heavy set brown hair bangs hates her life and her job clearly". I returned a dress that at first she tried to deny by saying it was a day over 30 days and I had to walk her through how a return works - if I order an item and it takes 2 weeks to arrive it wouldn't be considered over 30 days in my possession. So naturally it was returned. What really set me off is I had ordered an item that had to be picked up that day and she said the order was canceled - when I asked why if it was to be picked up that day she proceeded to throw her hands up like oh well and say womp womp. I was thrown back. What is wrong with people these days. You hate your job go elsewhere. It's like The highlight of her day to try to make others as miserable as she is!
• June 2024 by Kash Cordova
  my experience wasn’t great at all. Karmen please work on being less strict on the return policy. The reason why is I can’t return an item i purchased when it’s one day overdue. The shorts i bought were 70$, for two pairs. I would much consider other shoppers going to the Austin location. Have a good rest of your day.
• June 2024 by Glorida Cordova
  Dear Tillys Customer Service,
  
  I am a regular shopper at Tillys, spending at least $400 every 2 to 3 months on my son's clothing. Unfortunately, I have consistently experienced poor customer service at the Cedar Park location, particularly regarding their return policy.
  
  Recently, I attempted to return two items purchased on April 26th. On May 29th, I spoke with Karmen, who claimed to be the manager. She refused to process the return, citing that it was over three days past the purchase date. When I asked to speak with the store manager, she informed me that the manager was out of the country and suggested I call customer service, which I had already tried to no avail due to a busy phone line.
  
  I left the store feeling disappointed and mistrusted, despite being a loyal customer. I then called the Austin location, where they agreed to honor the return as the tags were still attached and I had proof of purchase. This positive experience at the Austin location contrasts sharply with the Cedar Park store.
  
  Karmen exemplifies a "manager" who fails to provide great customer service or act in the store's best interest. Having worked in retail for many years, I know it is possible to honor requests for our clients, even if it's only by offering store credit.
  
  Due to the repeated negative experiences at Cedar Park, I will no longer shop there. Instead, I will continue to patronize the Austin location, where I feel valued and respected.
• January 2024 by Joey Lawrence
  Everything is so overpriced here. I purchased an item for my kid for Christmas. My kid didn't like the item so we went to exchange it for something else. Turns out, in 2024, Tilly's is not able to do exchanges without the original receipt. If you have the original form of payment it won't matter.
• October 2023 by Michelle Speedon
  *****Cedar Park location Manager **
  The manager at this store had the worst attitude and was very unprofessional so much so that it took me to file a corporate complaint and write a review which I never do..
  Today my daughter called me ( who mind you is in this store every week) and told me that they wouldn’t let her return shoes that she bought YESTERDAY because they look dirty. Which they really didn’t, but here the thing she asked the sales associate for 6.5 shoe but they gave her the DISPLAY 6.5 MEN’S white Vans instead.
  She went back today, literally the next day to exchange.
  They wouldn’t let her because they told her they had been worn. Which of course they had not. This is less than 24hrs of them giving her the wrong shoes.
  I show up thinking their a big misunderstanding, because my daughter said she couldn’t speak to a manager and was told she just needed to call CS.
  I then speak to a manager who I can tell has a bad attitude from the start.
  I explain the situation all over again. Then she the manager try’s telling me it could of been very possible my daughter were a shoe that was way too big for her in less than 24 hrs and brought back. I’m in actually in disbelief in what she is saying.
  This store sold her the wrong gender shoe and then want to accuse her of wearing the shoe. Oh and it was a display shoe too..Wow!
  So then she gives me this long spill how the only person who knows what the shoe looked like the day before was the person who sold it so I asked my daughter to check the name on receipt to see who sold the shoe, I told her the girls name on the receipt so we can ask. She also says since this was a display shoe they should of given her a discount etc.. I told her that didn’t happened either which makes no sense why she said that if no discount was given. ?
  Anyway the manager says the person is not there and I asked ok can we comeback tomorrow or sometime to verify with her etc.. so my daughter can get her refund.
  Then out of no where this manager raises her voice and starts saying out loud “I am not going to give you a 16 yr old schedule! In my head I’m thinking first off I didn’t ask her schedule nor did I know she was 16. I wouldn’t care if she was 50. I again reminded her of what she herself said about asking the person etc.
  So then my daughter chimes in and says quietly that the girl was not the girl who checked her out but who helped her on the floor and the guy that was actually in the store at that moment working was the one who checked her out and saw the shoes etc, so I say “great can you please go ask him?” Me thinking finally this will get resolved. Not a chance. This manager looks at me straight in the face and flat out says
  ”Nope, She says I will speak to him in my own time.”
  I’m in disbelief at this point.
  I said “you are being very unprofessional and you’re the manager here”
  I asked her for corporate # and she told me “to google it” and I asked her for her name and she again said “no.”
  She just kept raising her voice going back to the same old comment about feeling uncomfortable that I wanted a 16 year old schedule . ?
  This Karen of a manager only didn’t want to give her name because she knew she was in the wrong.
  Mind you this lady kept telling us the only way she can determine what the shoes looked like the day before was by asking the person who sold them to her but when we wanted to asked she got really defensive.
  I know my attitude was Cordell but very annoyed by her.
  I did tell her she knew what she was doing was wrong.
  Since she didn’t give me her name the only way I can describe her is mid 20’s maybe even in her 30’s, light eyes and she has dirty blonde, maybe even reddish French braided hair and extremely unprofessional.
  I made a complaint with corporate and they were very apologetic and have no problem returning the shoes.
  What this manager did was not okay a
• September 2023 by Brooke
  Although they don’t honor the curbside pick up as what it says online, the person at the register was waiting for me and welcomed me in as soon as I walked in with great service. Wonderful customer service, wish I got their name to praise, though I assume it was the manager. Thank you for being you!
• September 2023 by Brett Hassan
  every time i shop here store is always organized and clean. employees are super nice and always willing to help if needed. one of my favorite stores to shop at
• August 2023 by ATXBOUNTYHUNTER
  every time i shop here store is always organized and clean. employees are super nice and always willing to help if needed. one of my favorite stores to shop at
• July 2023 by Michelle S.
  ***MANAGER -CEDAR PARK LOCATIONATION***This manager was so rude and very unprofessional, so much so that I had to write a review and file a complaint which I never do.My daughter called me and told me that she could not return her shoes that she had bought the day before because they looked like they been worn. Here's is the thing she asked the sales associate for a 6.5 in women's and they gave her a 6.5 in men's white van DISPLAY shoes.She just bought them knowing that was her size not realizing they were not.So, she went back the next day to just exchange, literally less than 24hrs the next day. She asked to talk to a manager, and they didn't let her, only telling her she needed to take it up with customer service.I show up thinking there's just some kind of misunderstanding. I asked to speak to the manager and right from the start I can tell she could care less.I explain the situation all over again and then she the manager tell me, how it could be very possible my daughter wore men's shoes 2x her size in less than 24hrs. I'm just in disbelief listening to how crazy and unprofessional she sounds. Then she goes on to give me this long spill how she didn't see the condition of the shoe etc. and since it was a display shoe, she should have gotten a discount which she had not so that makes no sense to bring up, she proceeds to tells us the only person who knows what the shoes look like is the person who sold it to her the day before. So, I asked my daughter to check the receipt so we can have the person who checked her out verify etc.Turns out that girl was not there, and I asked the manager only once if she would be back the next day so we could ask her so my daughter can get correct shoe or her refund, cause again this lady made it clear only the person who checked her out could determine what the shoe looked like. Mind you these people gave her the wrong shoes the day before. So out of No where this lady starts raising her voice saying, 'I am not going to give you a 16 old schedule.' Which she kept repeating. It was ridiculous but I know what she was doing, she wanted the people around to hear her, trying to make it sound like something it wasn't. She did not want to admit this was their mistake. So, then my daughter says the girl was only the one who helped on the floor but the guy that was currently in the store was the one who checked her out and seen the shoes.So, I'm thinking great finally this will get resolved and we can ask him.Not a chance, this lady looked me straight in the face and says "nope." I again remind her about her own comments about having to ask that person and she said she will speak on her own time. Unbelievable. I'm in disbelief. I can't even comprehend this situation. I asked her for customer service # and she told me to google it and I asked for her name, and she said no. I was very cordelle but annoyed by her. I never talked down to her.Since she did not give us her contact info, she is in her mid 20's to early 30'slight eyes, braided reddish or dirty blonde hair and has the persona of a Karen.I made a complaint with corporate, and they were very apologetic and have no problem letting my daughter return the shoes. What this manager did was not okay and I only hope all the young girls around her in the store know that is not how you treat customers.Sorry for the long post I am still so upset.
• June 2023 by Tiara Johnson
  I bought a pair of shoes in the Houston area with no tags. Two days later I changed my mind on them and went to return in the Cedar Park area. The manager there was SO RUDE. She was taller with short blonde hair and looked to be in her 20s. She asked for my reason of return and I said changed my mind and inspected the shoes like I’d worn them before when I hadn’t. She then proceeded to tell me she can’t do the return because I didn’t have tags on it. When I stated that’s how I bought the shoes she just kept repeating their policy. My mom was with me and asked if that’s the policy why didn’t the employee state that it’s a final sale? Or why didn’t the receipt say it would be a final sale without tags on it? She then said “That’s their location I’m only worried about my store”. She did not even offer me a store credit or choices for the return. She basically just said I’m out $40 too bad so sad. We asked for her name and she refused to give it to us. We left and come to find out other reviews have claimed the same from this manager at the CEDAR PARK location. We called corporate and they apologized and they are sending an email to me saying we can get the refund no problem. The guy on the line for corporate was so nice and extremely helpful! If you decide to shop at Tilly’s do not go to the Cedar Park location if you want good customer service.
• June 2023 by luke thormann
  Manager was very unprofessional and unwilling to help or provide any suggestions on a return item. I won’t be going back. Good thing online customer service will accept the return.
• June 2023 by Kari T.
  Horrible in store customer service when attempting to receive a store credit for an item that did not fit my son. Had bought the item at noon, returned to store at 3pm same day and in store manager refused a credit even as I was trying to buy a more expensive replacement . Called corporate, who called the store to verify the return. Onsite manager proceeded to lie and say the item looked used and was damp. Completely false information. Called corporate again, explaining the situation and how the Manager lied... corporate proceeded with issuing an in store credit. Absolutely the most ridiculous experience ever and a complete waste of time. Tilly's!! Offer your employees solid customer service, integrity, and ethics training because your staff is lacking and causing your store to lose business.
• December 2022 by Charles Clark
  Beware, if the overpriced clothes you buy break because the six-year old in a foreign country couldn't make a seam correctly, a middle-aged and ill-equipped manager will just repeat the company policy four times in a row until you contemplate offing yourself or just throwing the clothes right back at them. Do not come here unless you want to yell at that same woman for me.