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January 2024 by Roger Smith
Keyaunna in the Lakeline Mall Sunglass Hut is the best.Old School customer service!
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December 2023 by Julie Stewart
Wish I could remember his name that helped me out at Lakeline Mall in Austin TX this past Friday. You know a girl wants to look good in her Prada's, so he really took the time to help me decide which pair I liked and looked best on me. Warranty is great. Thank you!!!
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September 2023 by Tiffany Terry
Keyauna is amazing. She is such a hard working and energetic sales women. She deserves a raise I wasn’t planning on buying any glasses but I left with 2 pair. I love them. Thank you Keyauna
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August 2023 by Onochie Eguzo
I recently visited this sunglasses hut and had an outstanding experience. From the moment I walked in, I was greeted by a friendly and welcoming staff member named Keyauna.This individual went above and beyond to assist me when other stores seemed disinterested or unwilling to help. Her friendly demeanor and willingness to assist immediately put me at ease. She was attentive, patient, and genuinely dedicated to ensuring that I got great service! Not only was her customer service top-notch, but her expertise in the field was also evident. She possessed an in-depth knowledge of sunglass hut policy and protection plan. I left the shop feeling incredibly satisfied with my purchase, knowing that I had received exceptional service.
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August 2023 by Am L
Worst sunglass hut experience ever. And all the other locations I have been to are way better in customer service. I am visiting Austin so stopped by here to get a pair of sunglasses. the first sentence the staff said was “we only sell luxury sunglasses and don’t have any cheap brands. “ I guess if you don’t look like certain types of people, you don’t get any customer service, or even respect?
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August 2023 by SM
Keyauna is excellent at providing top-tier customer service!! She is phenomenal in helping find the perfect pair of glasses witg honesty and patience. Thank you, Keyauna!
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July 2023 by daniel mejia
This place can be hit or miss depending on the workers. Most recently Keyauna helped me out make an upgrade with her stylish suggestion. She seemed very present and it helped to have a great experience. Loved her feedback and attentiveness to which glasses fit my face best. Very cool. I like coming here.
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July 2023 by Krystyne Scruggs
Keyauna was the absolute rudest person! I went to return a pair of sunglasses because they didn’t fit right and she made the BIGGEST deal about it. Keyauna didn’t want me to return it there because it was a chargeback on them and tried to have me take it to another store to do it. Keyauna truly needs to have customer service training and not try to make customers feel bad for returning something because you want to be too lazy to do it. Do better Keyauna and leave your horrible attitude at home on your own time. If you would have had better customer service you could have had a sale to offset the chargeback but you didn’t even try to show me or sell anything to me.
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June 2023 by Michael Goeloe
If you go to this location ask to deal with John Simmons he’s the best in the business and will treat you right.
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February 2023 by Bbto Glez
Best service and attention
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January 2023 by jose manuel cavazos
Carlo was very patient and explained the p on the lens. Very pleased
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January 2023 by Madeline Alvarado
10 out of 10 I approveAsk for Isabel!Compared to the customer service experiences I have had in the 27 and a half years being alive, this is the most genuine, attentive, and all around wonderful I have been given. Isabel, the store's assistant manager went above and beyond while I was in her store. I have a terrible problem with making decisions on retail options; Isabel make this problem disappear. She was not to pushy like most of the sales people in the mall, but subtle and charming at the same time. To add to her complimentary service, the store was very clean and organized. I will be a returning customer for sure.Isabel should definitely get promoted or at least an increase of pay. That woman could sell salt to a snail.Also my new sunglasses are super fly. Thank you Isabel for the unforgettable experience in Cedar Park, Lakeline Mall.
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January 2022 by kevin schweizer
Great service..Damian was awesome..very helpful and friendly. Had a nice selection of sunglasses. Will definitely refer friends and family to the Lakeline Mall Sunglass Hut when shopping for eyewear..
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January 2022 by Tom Berta
Ashley has the best customer service and a fantastic attitude. So very helpful, patient, kind and professional.I called her Lakeline Mall store to find out why another location wasn’t open (I wondered if the location had been closed). She made a couple of inquiries but couldn’t find out anything. Then Ashley asked what she could do to help - I explained I may have a Protection Plan claim. She told me my options and I was so impressed with her helping me I decided to drive way over to her store.Once at Ashley’s Lakeline Mall location, she was able to look at the glasses, suggested a couple of options. Very helpful resolving the problem I had. Ashley was so helpful, I decided to buy a 2nd pair of sunglasses!Go to this store!
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January 2021 by John Ellenburg
spy optics shades please!!!!
